Introduction to Professional Writing

Running head: INTRODUCTION TO PROFESSIONAL WRITING
Introduction to Professional Writing
Name of the Student-
Name of the University-
Author Note-

1INTRODUCTION TO PROFESSIONAL WRITING
Part I
December 2018
Mattias Brogol
1099 East Margrind Avenue
Vancouver, B.C V5V 3P0
Dear Mr. Brogol:
Thank you for informing us about the dissatisfaction that you had faced with our product
“Frontier Spirit cast iron frying pan”. Believing in customer satisfaction, our company has
always responded to the needs of customers. In order to address your complaint and
dissatisfaction, our company has sent you a replacement of the former product. We consider it
our duty to replace the product that did not meet your needs.
The Frontier Spirit cast iron frying pans include a detailed user booklet with guidelines. Reading
the guidelines and instructions mentioned in the booklet will help you to use the replaced product
properly. The booklet mentions that cast iron is not compatible with dishwater. In the case of
development of rust on the skillet, re-seasoning might assist in restoring the product. You can
follow the booklet to restore the pan.
The new and replaced “Frontier Spirit cast iron frying pan” can meet your expectation by
fulfilling your needs. I hope that you shall follow the booklet to ensure proper cooking without
any impediments. Our company believes in understanding customer needs and epitomizing
customer satisfaction. Please do not hesitate to contact us in case of any query or complaint.
Thanking you,

2INTRODUCTION TO PROFESSIONAL WRITING
Yours sincerely,
Amit Kumar Mishra
Sharma Industries.
Summary of Changes
There are certain changes that have been incorporated in this assignment to enhance the
quality of the formal letter. The changes have strived to improve the meaning conveyed by the
letter. The changes have strived to make the letter concise, lucid and comprehensible. The
convoluted and unclear language have been revised to include lucid language that can address
the needs and problems of Mr. Brogol and verbalize the norms of the company. In order to make
the customer understand the problem of rust, this revised letter, in a very polite manner,
addresses this issue. The changes in sentence construction and replacement of words have been
incorporated with the purpose of assigning to the letter a formal, informative as well as polite
tone and manner. These changes in use of words and tone assists in granting the request of the
customer by throwing light on the company.
Part II
Subject: Modified Production Schedule
Moondrop Team:
We need to modify the production schedule to incorporate changes. Recent tests have found that
players in Moondrop are struggling with the revamped gameplay ideas. In order to deal with
these issues, upper management has reached a decision.