Management in Practice Critical Analysis

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MANAGEMENT IN PRACTICE
Name
Course
Date

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MANAGEMENT IN PRACTICE
Executive summary
This report is based on a critical analysis, investigation and evaluation of trainer effects
on employee performance in Dusita thai spa in Switzerland. The report constitutes the findings
collected from the company as a result of survey, quesitionairre, and interviewing of staff
members of the company. For the reliability, comparison and verification, a diverse literature
review was also conducted that involved the use of different journals, books, and articles among
others. The report therefore was drawn from both primary and secondary research
methodologies.
Introduction
The purpose of this report is to critically analyze and evaluate the influence of trainer
effect in employee performance in Dusita thai spa in Switzerland. For decades, research has been
conducted to establish trainer impact in the performance of employees. The report is based on
critical investigation and analysis. In this report, we therefore analyze the impact of trainer in
employee performance
Methodology used in the data collection.

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For purposes of obtaining reliable and dependable results, two methods of data collection
were used, that is to say, primary and secondary method of data collection. For the primary data,
the researcher used different formats which included interview, survey; and questionnaires. On
the other, secondary data collection involved the review of several other findings by other
researchers. This was all aimed at creating more diversified findings for the research.
In the interview session, three trainers were interviewed to find out their views in relation
to the different training styles and trainer characteristics that are mostly used by them when
training. The interview involved ten brief questions and consisted of how they influenced/
convince people of the importance of the training, some of the differences that exist among
different trainers, how to evaluate the outcome of any training they conducted, how personality
affects the mode of training chosen the tips for effective training, what they expect at the end of
each training, some of the challenges they face and how they go about it.
Questionnaires were further designed by the researcher to gather the opinion of the
employees after undergoing training in session. The questionnaire was designed to be answered
by 30 participants. Of the thirty participants, 16 were females and 14 were males. This was also
aimed at gathering a more balanced or results in reference to gender. The thirty participants
involved employees from different work positions and departments of the company. It
constituted of 4chefs, 2receptionists, 1steward, 1fitness trainer, 1graphical designer, 4engineers,
a manager, a purchasing officer, 2human resources worker, 6marketers and 1concieger.
A survey was also conducted that aimed at ascertaining opinions basing on different age
groups. In other words, the survey aimed at establishing the characteristics of trainer effect in
employees’ performance in regard to the age groups. The survey constituted of 4age groups, that

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is to say; 18-25 years having six participants, 26-33 years having 8 persons, 34-40 years having
11 persons and finally, 5oer persons who were over 40 years.
SECONDERY DATA COLLECTION
Secondary data collection involved the review of journals, books and several other
articles. This was intended to identify some of the possible research gaps, clarification of the
hypothesis, and seeking the findings of other researchers. It therefore implies that the secondary
data was researched in the field of human resource. Some of the most relevant and reliable
journals used included........
Unfortunately, the one of the most relevant information concerning the company in
question could not be acceded due to the fact that it confidential. The management could not
allow the use of the company database as they said it breaks/ breaches the rules of the company.
The company profile
Dusita Thai spa is a hospitality company that offers a number of services including
different types of massages to suit different customers from varying cultures and different tastes
and preferences. Sticking to the main principles of chief executive officer/ cofounder of the
company, e business has tremendously and lucratively catches up from its time of establishment.
This is evidenced in the company's mission; this is “to be one of the biggest and best hospitable
companies in the world. The CEO in his speech, made it clear that the company hires the most
competent employees to work in the company and thereafter, they offer extra training to their
employees. He said this is one of the strategies they are undertaking to achieve the goals and
objectives of the company. The company has also invested efforts in impacting in its community
positively in order for it to gain a positive reputation in the industry. A non official conversation