logo

Issue of Negative Work Culture - Imperial Hotel

9 Pages2480 Words75 Views
   

Added on  2020-07-23

Issue of Negative Work Culture - Imperial Hotel

   Added on 2020-07-23

ShareRelated Documents
Case study on Imperial Hotel1
Issue of Negative Work Culture - Imperial Hotel_1
ContentsIntroduction......................................................................................................................................2Analysis of the individual problem................................................Error! Bookmark not defined.Conclusion.......................................................................................................................................2References........................................................................................................................................22
Issue of Negative Work Culture - Imperial Hotel_2
Introduction The Imperial Hotel is London based that is managed by Star group and has around 25 hotels allover the UK. Recently a new general manager named as Peter Farnsworth took over the overallmanagement of Imperial Hotel but came across several issues in it. One such was the presence ofnegative culture on account of the toxic work environment that was there under the previousmanager. This included long work hours; low level of supervision; authoritarian managementstyle; lack of consultation as well as minimal feedback so as to improve the work practices. Thisled to increased number of sick leaves as well as poor attendance which was putting unwantedpressure on the staff members thereby making them feel resentful in the already negative workenvironment. This was further leading to high staff turnover in almost all the departments. Thehotel has also been graded to be poor in terms of guest satisfaction which further impacted thecost structure of the company as well as overall profitability. The present report has thus focusedon analysing the issue of negative organisational culture that was prevalent in Imperial hotelbefore the joining of Peter Farnsworth. The concept of organisational culture and the surroundingissues have been discussed through usage of theories given by different authors. The study endsup by making comments on the suggestions given by Peter Farnsworth followed by listing asolution for the listed problems. Analyzing the issue of negative work culture in Imperial HotelAccording to view points of Edgar Schein, Organisational culture has been defined as the set ofassumptions and beliefs that are shared by members of the company (Renando, 2017). In thisregard, a strong culture is the one where members agree with and care about organisationalvalues so as to improve the performance of staff members and also motivate them for rendering apositive work (Definition of organisational culture, 2018). However, as per the present casestudy the employees were aware about the organisational values but did not receive enoughsupport from the management to adhere with them. The values of the firm was all aboutproviding proper service to the guests but the long working hours on account of covering forthose employees who were on leave led to employee demotivation. This led to decreasedcustomer service as the staff members took leave often; came late for the shifts and also went out3
Issue of Negative Work Culture - Imperial Hotel_3

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Case study on Imperial Hotel - Assignment
|8
|2418
|53

Management Operation In A Corporation
|11
|3172
|118

Introduction to Management of Imperial Hotel
|8
|2427
|82

Challenges of Business and Management in Imperial Hotel London
|8
|2467
|33

High Staff Turnover in the Hotel Industry: A Case Study of Imperial Hotel
|10
|3107
|165

The Imperial Hotel, London- Poor Guest Satisfaction
|8
|2360
|397