Management of Imperial Hotel : Assignment

Added on - 21 Jul 2020

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INTRODUCTIONTOMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1High Staff Turnover...............................................................................................................1CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7APPENDIX......................................................................................................................................8
INTRODUCTIONManagement is an important part of any corporation as it ensures efficiency of workingand high retention rate of employees that reduces overall cost of employment. If managementoperations like organising, planning, controlling, directing, staffing etc. are missing in anycompany that will affect the working criteria of the enterprise negatively and that may result in areason of diminished market share within the company.This report is focused on a four starhotel of UK named as Imperial Hotel located in London and founded in 1911.As per casemanagement personnels were having a prominent status earlier but nowadays managers arefacing lots of problems like poor perception of employees towards work, low payment level toworkers in comparison of competitors etc. and as a solution they hired Peter Farnsworth asgeneral manager in hotel who has sufficient experience in this field(Anderson and et. al., 2018).TASKHigh Staff TurnoverHuman resource management is a very important department in each and everyorganization. However in the hospitality industry, because it is within a services sector, the scopeand contribution of HR has a significant impact. In this report the main problem focus, that isrecognised by Peter Fransworth (DATE), is high turnover of employees i.e. turnover is 80% inImperial Hotel. Most probable reason for this problem means high employment cost due to lackof work commitment in the Imperial Hotel is the temporary nature of employment in thehospitality industry and low wage rates. High turnover for hotel which they are associated withtheir employees has been seen in front-line staff members mainly Therefore, the General mangerofhotelis in need to resolve this issue so that employee turnover could get reduced and further itwill show high return and interest in hotel. For improvement of this problem newly appointedpersonnel has to make some corrective decisions like instalment of new wage plan, shouldprovide inspiration to workers etc. so that he can generate more profits along with increased noof clients.When WHO conducted exit interviews with their leaving staff they found that employeeswere having many kinds of problems like poor guest satisfaction, high staff turnover, conflictsamong house cleaning staff members etc. of problems at workplace that pressurised them to
leave their jobs because of possible poor management, unethical work culture, aggressiveleadership style and lack of proper training programme(Taylor and et. al., 2015).2
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