Issues in Health & Human Services

This article discusses the main issue in the current case study related to making vital decisions in healthcare systems and how it relates to HHSM. It also covers the resources and problem-solving process involved in solving the issue, the management theory that resonates with the author, and the one that fits with the HHSM issue.

Running head: ISSUES IN HEALTH AND HUMAN SERVICES 1
Issues in Health and Human Services
Name
Institution

ISSUES IN HEALTH AND HUMAN SERVICES 2
Issues in Health and Human Services
The Chosen Case Study Issue and How It Relates To HHSM
Ideally, there are various factors of considerations when making decisions in medical
settings especially if it is a critical matter that revolves around patients. Apparently, the main
concern for the leadership of health care systems is the increasingly tenuous relationships
between the primary stakeholders particularly with the entire medical system that include the
patients, providers, as well as players (Kaakinen, Coehlo, Steele, & Robinson, 2018). The main
issue in the current case study is the factors or aspects of considerations in making vital decisions
in the healthcare systems. In this light, managers are tasked at making ethical decisions in
handling people of diverse cultures and beliefs while still adhering to the set laws. The selected
issue is related to the HHSM because, like managers, individuals of the HHSM are expected to
be adaptable to the overall socio-cultural diversity in the society especially when making
decisions. Additionally, HHSM calls for individuals to work within an ethical as well as
professional mindset while being accountable for every action that they take.
Assessment Checklist
Organizational Environment and Leadership
 That the patient's information should be kept secret
 The dilemma in making decisions such as disclosing certain information in case a patient
has been sexually abused by a relative and the patient does not want to report.
Planning and coordinating
 Issues related to structure such as reporting relationships as well as changing roles and
resource allocation
Program design and evaluation

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 Some religious background such as catholic not accepting the use of contraceptives
technology
Financial and information system
 Adequacy of information system related to computer, administrative data
 Maximum productivity that is set out of selected items of programs as well as resources
such as sufficient funding and a helpful workplace culture
Human resource system
 Managers faced with ethical issues concerning limitations of resources such as lack of
quality care
 Managers making decisions not considering their personal beliefs and values
Resources Prior To Solving the Issue
Problem-solving, as well as decision making, are all one element that needs critical
analysis, especially when making decisions regarding patients or rather health care system. In
this light, it is impossible to solve a problem without making decisions. for this to happen, there
are various resources that are critical prior to making decisions or rather choosing the direction
one intends to lie on especially when one is a manager. In virtually all patients’ interactions,
medical practitioners or rather the providers have to decide on the way he or she should proceed
based on their training as well as their experience (Kaakinen, Coehlo, Steele, & Robinson, 2018).
In case a provider decides to offer patient care directions to an individual that is regarded as a
patient, the medical provider or rather the manager may decide to treat the patient who adheres to
the provider’s directions. The provider should as well have the ability to attempt to DE-
ESCALATE a patient who has been agitated when necessary. DISENGAGE prior to making the
desired decisions or taking a particular direction regarding the issue at hand. Nonetheless, the

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providers should be in a position to physically DEFEND oneself them something that should
come as a last resort.
Problem Solving Process
Based on the type of problems, there are various strategies that one can consider in
making sure that a relevant solution has been achieved. In this light, the issue at hand will be
solved by the use of the mark list type of strategy. In this manner, the strategy involves
identifying the current issue while understanding every person’s interest. In this light, one should
be in a position to list down all the possible solutions, evaluating the options, and documenting
the necessary agreement (Hall, Orentlicher, Bobinski, Bagley, & Cohen, 2018). In this light, one
should be in a position of agreeing to the contingencies, monitoring as well as evaluation. The
main reason that I may decide to use this strategy is the fact that it enables one to have a clear
understanding of the existing problem or rather the issue at hand. Additionally, listing all the
elements that make up the issue at hand allows one to formulate a solution based on that
particular issue.
Management Theory That Resonates With Me
There are various management theories that can be applicable to a particular workplace to
achieve effeteness. Some of the main theories include system theory human relation theory,
Bureaucratic Management Theory, and Scientific Management Theory. However, as a manager
dealing with diverse different people of varied cultural alignment, it would be possible to use a
managerial theory that is all-inclusive (Falzer, 2018). In this light, I will I will use the human
relation theories given the fact that it is human-centered that emphasizes on the capacity of a
particular patient with an aim of acting autonomously as well as creatively. Notably, this theory
allows the management to be geared towards bringing out the medical practitioners in particular

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health services especially in making a decision concerning patient’s wellbeing (Ginter, Duncan,
& Swayne, 2018). The reason I chose this theory is that it tends to emphasize on the importance
of making sure that that the need of patients, as well as those of medical practitioners, are well
aligned while adopting policies that are beneficial to all parties and respecting the beliefs of
every individual.
The Theory I Am Opposed To
While there are various theories that would be applicable in this case, I am strictly
opposed to the aspect of Bureaucratic Management Theory (Edee, 2018). While this type of
theory stresses on clear as well as designated roles of every employ as well as management based
on the overall hierarchies streamlining the authority, this theory cannot be reduced to a rather
mechanical systematized approach with an aim of managing human beings. Additionally, there is
always a danger particularly in the unchecked hierarchal bureaucracy while the entire role is
dominated by technology.
The Theory That Fits With My HHSM Issue
Primarily, it is evident that making decisions in as far as socio-cultural diversity is
concerned is not an easy task. In this light, making ethical decisions based on various factors or
rather considerations such as both patient’s and provider’s beliefs and ensuring that the safety of
medical practitioners is guaranteed requires systems and theories that are sustainable and all-
inclusive in the long run. One of the theories that best matched my HHSM issue was the aspect
of system theory (Ahmadi, Pishvaee, & Torabi, 2018). In essence, this type of theory tends to
look not only in the holistic patterns in the overall scientific and metaphysical context but it as
well looks at the management approach to a system theory with an aim of achieving an
integrated as well as balanced business. The main feature for this theory is setting the goal of a

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firm, working its various elements together so that it can achieve the set goals. The reason why
the theory is the best for my HHSM goal is that it is effective in leveraging as well as
recognizing a specific pattern that can be followed by a medical setting.
Summary
Making specific decisions as a manager in a healthcare system puts one in many
dilemmas especially when both the law and the patient’s consideration comes to play.
Consequently, having a well-crafted procedure in making decisions or rather a strategy of taking
a particular direction prior to solving a problem related to a patient is imperative. In essence, this
is because at one point the confidentially of a patient has to be maintained despite the fact that
the law might be stating otherwise. Ethical decisions in this sense would mean to make a noble
approach toward a matter at hand and make sure that the confidentiality of patient is upheld.
Additionally, it would be imperative if managers in healthcare system implement all-inclusive
systems or rather theories that cater not only for the providers but also for the patients (Lin,
Kelly, O'Mahony, & Guinee, 2018). Setting up a systems theory would, therefore, be important
given its ability to actively involve all the stakeholders. In this light, the beliefs of the patients
and the providers will be catered for thus allowing the safety of all individual. By doing this,
then the goal for the HHSM will be achieved by solving the issue at hand.

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References
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Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2018). The strategic management of healthcare
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