Issues in Human Resource Management

Issues in Human Resource
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK1 ............................................................................................................................................3
The contemporary issues and emerging trends associated with Human Resource Management
in the Hospitality Industry......................................................................................................3
TASK2.............................................................................................................................................6
Designing and developing a job description and a person specification from the range of
management positions within the hospitality industry...........................................................6
TASK3.............................................................................................................................................9
The process of Performance Management within the hospitality industry to assist
organisations to minimise staff turnover, identify training needs and enhance promotions.. 9
TASK4...........................................................................................................................................12
Critically analysing the two HR policies: Training Management & Talent Management...12
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Human Resource Management refers to the management of all decisions within the
organisation that are related to the peoples. It is used to described formal systems related to the
people engaged in the organisation. It is a practice of managing people to achieve better
performance by recruiting, selecting, inducting employees, training and developing employees
(Kowalski and Loretto, 2017).
In this report, discussion is based on Sofitel Hotels and Resorts. It is a luxury hotel chain
with properties mainly in large cities, and headquartered in Paris, France. This report is based on
contemporary issues and emerging trends associated with HRM, designing and developing job
description and person specification, the process of performance management within the
hospitality industry, identification of training needs and enhance promotions, analysing and
criticising HR policies and practices.
MAIN BODY
TASK1
The contemporary issues and emerging trends associated with Human Resource Management in
the Hospitality Industry.
Human Resource Management means the management of people at work. This refers the
process of binds people with organisation and helps both people and organisation to achieve each
others goals.
Contemporary issues with HRM in hospitality industry:
Hospitality Industry is full of opportunities and holds a great position world widely. But
it holds great powers with great responsibilities, this fast paced industry faced some alerting
problems and the burden of fixing them comes on the shoulders of the people of HR department
in the organisation.
Here, we are discussing some current issues faced by the HR in the hospitality industry:-
 Low morale of employees- Morale plays a significant role in the success of any company
or hospitality industry like hotels and resorts. Keeping your workspace happy and
enthusiastic all the time is a real time task (Moore and Brannen, 2018). As might be

expected, an employee and a employer may have obligations. Then, it becomes the duty
of a employer to make each and every employee happy with their work by remunerating
them, giving positive feedbacks, holding activities which involve every employee. But
the situation becomes tough when they do not able to communicate with each other
aspects and concerns. It worsens the time and it might lead to quitting jobs by employees.
As we discussing about Sofitel Hotels and Resorts, if hotel needs success it shouldn't
neglect its workforce rather it should involve each and every employee of its, no matter
how big or small the industry, tasks or the celebrations. Holding meetings once or twice a
week can also be great idea to boost employee's morale.
 Increased harassment cases- Harassing people is a global and embarrassing issue. It is
very dishonourable and embarrassing that harassment is en-rooted in our culture that it
causes restrictions in every sphere of life. In past times, people didn't have awareness and
thus kept mum of being harassed (Holland, 2019). But in current scenario, the things are
getting a bit better and victims are coming forward to raise their voices. There are
hundreds of report write down by HR departments, this not only creates fearsome
situations but also lowering the organisation's reputation. Not every claim is real but
although it can degrade the firm's reputation. As we considering about Sofitel, strict rules
should be framed and and implemented in the organisation. Hotels and Resorts are
mainly highlighted for this embarrassment situations or inappropriate behaviour and this
affects relations between employee, employer as well as guests.
 Theft in Hotels- This is a very common issue in every area of hospitality industry. If
there is no proper safety guards and securities, the chance of stealing things may take
higher results and this will degrade the hotel's reputation (Aust, Muller-Camen and
Poutsma, 2018). Same thing can happen in Sofitel company, the guest who are coming in
their hotel want to have securities and trustworthy treatments and if the issues like
stealing and all can lower the firm's name and the loyalty of guest will be lost.
 Inexperienced or unskilful managers- A poor management staff can also a critical issue
for any organisation. In Sofitel, if staff is incapable and inexperienced can be responsible
of poor management and can be issue of poor handling guest relations too. Recruitment
of eligible staff having with clear and firm vision can hold a great value.
Emerging trends associated with HRM in hospitality industry: