Issues in Human Resource Management

Issues in Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAINBODY....................................................................................................................................1
1.Contemporary issues and emerging trends associated with Human Resource Management. .1
2. Job description and a person specification for Event Manager...............................................5
3. Synthesise and conceptualise the process of Performance Management within the
hospitality industry:.....................................................................................................................7
4.Critically analyse and revise two existing HR policies and practices from your organisation
...................................................................................................................................................11
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management relates with strategic approach to manage the people in
relation to enhance their skills and knowledge towards particular goals and objectives(Armstrong
and Taylor, 2020) . Human resource management works on the principle of providing with best
candidates who will fit into the requirements of an organisation. This management design with a
motive to build the employees performances regarding their career development. HR manager
needs to take care in relation to adopt the healthy workforce environment by making employees
happy, stay retain and be more productive towards their organisational goals. Issues in human
resource management defines with retention as many people thinks that human resource only
having a task of recruitment and selection, but they have to work on retention of their employees
as well. Issue related with workforce training and development as this tasks needs to be done in
most effective manner, human resource manager deals with large number of employees in
making their current performance better. Below report is based on Best western hotels and
resorts brand having their headquarter in phoenix, Arizona, US. They are operating their hotels
and resorts chain in worldwide. This industry relates with hotels, they operates in approx 4700
hotels worldwide. The report consists of the topic contemporary issues and emerging trends
relates with human resource management, job description and personal specification, process of
performance management and critically analysis the HR policies and practises.
MAINBODY
1.Contemporary issues and emerging trends associated with Human Resource Management
According to the view point of Betterworks, human resource management have to undergo
through various contemporary issues. Which are arising during the course of human resource
activities in managing and enhancing the performances of employees in relation to their
organisational goals and objectives (Awalluddin and Maznorbalia, 2019). The hospitality
industry are having lots of tasks and activities which are relatively considered with skills and
expertise of employees that will be take care by the human resource manager in relation to
provide with better performance (8 of the Biggest Challenges for HR in 2019). Better works
provides with five challenges or issues facing by the hospitality industry, Enterprise which
constantly put efforts in overcome through these challenges. So here are some of the issues
which happens in hospitality industry is that:
1

 Attrition: This process doesn't discriminate in enterprise and industries. As this policies
of the company are harmful and disruptive and having the aspect of being costly in both
resources and efforts. In relation to the hospitality industry, turnover and issues related
with low retention rates are arising since employees are considered with face of brands
and they directly interact with the customers itself. Considering with following statistics
in relation to the turnover rates in hospitality space, these are when turnover rates in 2016
was 72.9% in hospitality, this was the second topped year in relation to the turnover. In
2017 it was roughly 15%. so hospitality attrition risen every year form 2010.
 Training and development: Insufficient training and development will play an important
role in high rates of attrition. Through low retention rates organisation do not have
choices regarding their employees in relation to adopt the under-trained and low prepared
employees, they have to placed them in critical positions without having with related
skills and knowledge(Banfield, Kay and Royles, 2018).
 Satisfaction and morale: Employees who are working in hospitality industry do not get
incentives will be less motivated and unsatisfied will leads to directly impact their
customers handling. As in hospitality industry quality are priority, bur due to shortage of
incentives they will not present their best to the customer.
 Talent acquisition: A high turnover rate requires steady growth in relation to fill the new
talents for the available required positions. The hospitality industry are facing problems
in recruiting the capable candidates with appropriate skills, problems like shortage of
skills, consistently high turnover and ability of retaining employees with having good
skills.
 Culture and related ethics: Unhealthy culture and unethical practises of business will
going to damage the branding of the hospitality industry as they are more depends upon
their effective interaction with their customers through proper quality services. HR must
takes this situation seriously by dealing in ethical related issues and harassment in this
industry (Boella and Goss-Turner, 2019).
As per the view point of Dana Severson (Problems Faced by HR in the Hospitality Sector,
2021), hospitality industry relates with employees issues and those working who are working in
human resource are quite left with responsibility of fixing them. So here are some of the issues
during operations in hospitality industry is that:
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