Issues in HRM

Issues in HRM

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Contemporary issues as well as emerging trends related to Human Resource Management in
Hotel industry and reflection..................................................................................................1
Development of Job Description along with Person Specification........................................5
Approaches to performance management along with people development...........................7
Development of training material for new HR managers on effective HR policy and practice
Covered in Leaflet..................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
In modern world, there are wide numbers of issues faced by human resource professionals
while managing people at workplace. Human resource management can be defined to a business
division that is have responsibilities for attracting, sourcing, hiring, developing, assessing,
motivating, rewarding and compensating employees. Addition to this, this function of company
guides administrative tasks, ensures compliances, coordinates departmental functioning and
handles employee management so that competitive advantages are acquired by the firm. It also
acts as liaison among staff members and corporate structure so that stability in performances are
achieved. To gain information about issues in HRM, Dorchester Hotel is selected. It is one of
iconic hotel in the world that was opened on April 18, 1931 in Mayfair, UK (Dorchester Hotel.
2020). The hotel offers luxurious services and facilities along with also organises prestigious
literary gatherings for its clients. It has chain of approx five restaurants and all have attractive
exterior and interior that motivates people to enjoy its offered facilities. The portfolio highlights
about contemporary issues together with emerging trends related to HRM in the hotel industry.
Further, it involves job description addition to person specification for one of supervisory
position in the hotel. It also demonstrates approaches related with performance management
together with people development.
MAIN BODY
Contemporary issues as well as emerging trends related to Human Resource Management in
Hotel industry and reflection
In today’s era, human resource managers are important in all fields to manage wide
functions and workings of human capital. Hospitality industry basically revolves around guests
addition to employees (Ayentimi, Burgess and Brown, 2018). Within Hotel Industry, Human
resource Management plays crucial role in managing satisfaction and offering quality services
for satisfying customers. Hospitality managers are required to have adequate knowledge about
rising labour costs, changing employees’ attitudes, proliferation of legislations, enhancing
competition among quality staff along with evolving guests expectations which influences
policies and activities laid by the department. Following are some on the issues and emerging
trends that are related to HRM in Hotel Industry:
Issues with HRM
1

As per the view points of Lye (2007), human resource management face huge difficulties
in understanding behaviors of human capital as well as maintaining employee relations in the
nation they works. Many managers fails in having experiences to know and lead employees.
Certain issues and challenges that are associated to human resource management in the
hospitality sector are as follows:
Communication: It is one of issue that human resource professionals face in the sector.
It is because of huge grapevines along with gossip thrive among employees that hampers
communication of messages delivered by these personalities. For example, in Dorchester Hotel,
it is seen that departmental supervisors do not share information for the requirements of
workforce for upcoming duration and also conveys information that is delivered by human
resource management for the employees through changing the words due to which issues of
communication are faced by managing people in the sector. When proper communication does
not take place then human resource managers are unable to plan and fulfill requirements of
employees due to which manpower becomes demotivated and this results in staff turnover (Bell
and Orzen, 2016).
Job description: In present world, preparing job description is key for companies.
However, in hospitality industry, this is among the main issues related with human resource
managers. They fail in devising proper job description that covers overall employee area of
company. It has been analysed that human resource management of Dorchester Hotel faced huge
complexities because of preparing simple job description that did not highlight main
responsibilities, skills required and other elements for particular job role. The issue associated
with the element is fact that it is essential for human resource manager to incorporate employees
at all levels for delivering better services to guests.
Employment agreements: An agreement of employment sets expectations addition to
boundaries of employment relationships in business (Boella and Goss-Turner, 2019). It entails
employee obligations together with benefits. Human resource management within hotel industry
faced complexities in writing employment agreement because of diverse types of manpower in
house. This can leave the hospitality company opens to courts as well as tribunals interpreting
the obligations to managers. In case with Dorchester Hotel, it has ample number of employees
such as wait staff, office workers, maid, head chefs addition to apprentices, maintenance workers
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