IT Impact on Business in Healthcare Sector

This report analyzes the impact of information technology on business in the healthcare sector. It evaluates the necessity of IT, its importance for business survival, benefits, risks, and ways to maintain and monitor IT.

Running head: IT IMPACT ON BUSINESS
IT impact on business
(Healthcare Sector)
Name of the student:
Name of the university:
Author Note

1IT IMPACT ON BUSINESS
Executive summary
For analyzing the effect of IT on business, the area of healthcare is chosen here. In this report, an
evaluation is done on the necessities of IT. Further, the importance of IT for the business survival is
discussed. Besides, the cause behind the needs for the application of the healthcare is investigated
here. Further, the study makes a discussion on various benefits of IT healthcare. Again, the kinds of
risks for the IT o the business are examined here. Again, the methods the healthcare can maintain
and monitor the IT are examined in this report.

2IT IMPACT ON BUSINESS
Table of Contents
Introduction:..........................................................................................................................................3
1. Analyzing whether the healthcare requires information technology:................................................3
2. Understanding why IT is vital for business survival:........................................................................4
3. Elements of IT needed to be applied for healthcare:.........................................................................5
4. How healthcare can use IT:...............................................................................................................5
5. Advantages and benefits of IT for healthcare:...................................................................................6
6. Risks brought by IT at healthcare:.....................................................................................................7
7. Ways healthcare can maintain and monitor IT:.................................................................................8
Conclusion:............................................................................................................................................8
References:..........................................................................................................................................10

3IT IMPACT ON BUSINESS
Introduction:
The rise of information technology has been paving the way for different innovations. Along
with digitization of data, more and more business has been rousingly leveraging the advantages of
digital tools for developing the prospects. It has been vital to turn the process into effective and
complete one.
To understand the impact of information technology on business the healthcare is chosen as
the business. The following study makes an analysis for the whether the healthcare required IT.
Then, the significance of IT for the survival of business is demonstrated here. Then, the reason
behind its necessity to be applicable to the chosen business is demonstrated. Next, the advantages
and benefits of IT for healthcare is analyzed here. Then, the types of risk for the IT to the business
are demonstrated here. Further, the ways in which healthcare can monitor and maintain IT is
discussed here.
1. Analyzing whether the healthcare requires information technology:
The interoperable and automated healthcare information system continues to develop the
public hath and medical care. This helps in lowering expenses, reducing errors, develop patient
satisfaction and rising efficiency. Further, it also helps in optimizing the reimbursement for the
inpatient and ambulatory providers of healthcare. Currently, the significance of health IT outcomes
from the assimilation of changing government policies and evolving technology has been
influencing the patient care quality (Zhang et al. 2015).
The primary elements of the infrastructure of health IT includes the PHR or Personal Health
Record. This is a health records for individuals that is self-maintained along with HIE or health

4IT IMPACT ON BUSINESS
informant exchange. The clearinghouse of health data or the team of health business has been
entering too the interoperability pact. This also involves the agreeing on sharing data taking place
between the different IT systems. This is due to the importance of smartphones and mobile devices,
for the future the PHRs with rise in popularity. This will happen as the consumers are more
comfortable to the digital health information. In this way the PHRs are required to integrate more
with the EHR technology (Mettler 2016). Due to the outcomes of the colossal patient information,
the healthcare organizations has been sitting on the adapt analytics. They have taken greater level for
the daily operations. It includes the capability for aggregating the patient data, make analysis of that
and the base treatments over the results fitting well. This is with the PHM or Population Health
Management and the Healthcare that is value based (Wager, Lee and Glaser 2017).
2. Understanding why IT is vital for business survival:
First of all the information technology provides healthcare for solving the complex issues.
This includes the improved hardware assimilated with smarter applications. This is helpful for
researching data, analyze that and plan the scalability. Next, IT permits the business to under better
decisions. It can be done with the help of engaging the teams with the help of video conferences,
reviewing various sentiments over social media and industries forms (Yue et al. 2016). Moreover
online surveys can be used for getting feedbacks. Here various tools like Google Analytics or
Microsoft CRM Dynamics. Again, the information technology has been developing the marketing. It
uses the online advertising processes that are more accurate manner than the conventional marketing
to seek target audiences. It helps in finding the necessities and developing suitable marketing
campaign for persuading to buy. Furthermore, information technology comprises of customer
support. At this place the customers re able to receive various channel telephones, social media
platforms, emails and webinars. Lastly, information technology has developed resource management

5IT IMPACT ON BUSINESS
(Silva et l. 2015). Here, cloud commuting has been permitting the staffs to utilize devices at any
place for accessing the software at enterprise level.
3. Elements of IT needed to be applied for healthcare:
This is understood hereby. First of all, the online health tutorials, patient facing online portals
and electronic health records are to be included. These are helpful for access to the health informant
and education of patient. Examples of this includes OpenNotes, MyHealthVet WebMD, NextMD.
Then, there are telehealth platforms, mobile health apps, wearable trackers and monitoring. This
helps in patient health monitoring. Instances of this involves the Apple Watch, Fitbit, Omada, Active
blood glucose monitoring (Avgerou and Walsham 2017). Again, there is the video conferencing and
secure messaging. This involves the communication with the providers. It includes the bluejeans and
TigetTexts. Then, there is the social media platforms. This is helpful for peer to per counselling.
Example of this is the PatientsLikeMe. Then there are online survey with the ratings. This involves
the patient experience feedback. This involves the Yelp and RateMDs. Lastly, there is the patient
scheduling portal that helps in online patient scheduling. Example of this involves the ZocDoc.
4. How healthcare can use IT:
For internal case the employees can be considered. For healthcare. The email is the primary
way of the communication taking place between the customers, suppliers and employees. Here,
email is the only method for early drivers over the Online. This provides the inexpensive and simple
ways for communications. In due years, the amount of communication tools has been evolving. This
permits the employees in communication through live chat systems, tools of online meetings and
systems of video-conferencing (Groves et al. 2016). Again, the VOIP or “Voice Over Internet

6IT IMPACT ON BUSINESS
Protocol” telephones and the offers of smart phones has been providing more high-tech methods for
the staffs to make communications.
For the external case the suppliers and customers can be taken into consideration. Healthcare
can use IT to develop various manners to manage and design the customer relationships. For
instance, the customer relationship management helps in capturing all the interactions of the
healthcare customers. It is more enriching experience (Wang, Kung and Byrd 2018). As the client
calls the issues, the representatives of the customer support has been able to fetch the customer
purchases. This includes the view shipping data. This is helpful to call the manual of training for the
items and make effective reactions to the problems. As one comes to manage the inventory, the
healthcare requires to sustain sufficient stocks for meetings for the demands. This is without
investing more that are needed. For the suppliers, the inventory management systems are helpful to
track the amount of every item that are maintained by healthcare. This also involves the triggering of
the order of extra stock as the quantities gets fallen beneath the pre-determined amount. Here, the
systems can be used best as the system of inventory management gets connected to the POS r Point-
Of-Scale system (Lee, Thomas and Baskerville 2015).
5. Advantages and benefits of IT for healthcare:
Revenue:
First of all there is the rise in operational efficiency. This sector of the IT excels through rise
in operational efficiency. Next, there is rise in scalability. Various business has been encountering
the rise in demand of services and products to seek that the IT systems are not kept up. Heath cares
can encounter the demand of services and products and can seek that the IT systems are not kept up.
Lastly, there is rise in revenues and sources of new revenue (Dimitrov 2016). Healthcare has the

7IT IMPACT ON BUSINESS
room to develop under the market and has been unable to perform that. The reason is that the
systems needed can generate latest service and products never exist. As the systems are developed,
organic growth can occur under the current marketplace.
Flexibility:
It is seen that new flexible designs for healthcare, practices of management and business
process of the organizations has been permitting to compete and achieve competitive benefits under
the healthcare sector. Further purportedly, some of the important contributions for the performance
and organization productivity comprise of IS or Information Systems (Vayena et al. 2015). Again,
the researchers have been acknowledging the developing of more flexible type of Information
System to support the necessities of agile and flexible organizations.
Reduces cost:
While looking at most of the IT budgets, the personnel costs has been the predominant
expense. Hence, there are various strategies to reduce the cost of labours (Stoyanov et al. 2015).
Nevertheless there are other costs as that can be reduced. For this, the healthcare can publish the
metric all the month, with the money for saving the initiates of cost-cutting and then celebrate the
important accomplishments.
6. Risks brought by IT at healthcare:
Security:

8IT IMPACT ON BUSINESS
This arises as, apart from patient’s records the medical provider networks can consist of
expensive financial data. Here, the interconnected nature of EHR indicates that the hackers have
access to the data collected within the name of the patient for various years (Catarinucci et al. 2015).

9IT IMPACT ON BUSINESS
Privacy:
Privacy is broken that the PHI or Personal Health Information is not protected as stored,
processed and transmitted. It is applicable for both healthcare IT vendors and the overall
organization that host and process data from the side of healthcare business.
Confidentiality:
The confidentiality is broken while assuring that the data is never disclosed for any reason.
This is other than it was gathered despite any suitable consent.
7. Ways healthcare can maintain and monitor IT:
The healthcare professionals can keep the patients healthy with the help of constant, precise
and wireless monitoring with early alerts. The human body can be monitored in real time. The ICU-
level accuracy and FDA-cleared appropriateness is helpful to track the important signs instead of the
all-in-one system device. The patient can be kept connected to the team of care every times with the
help of Chabot with the help of secured text messaging and using video calling (Hossain and
Muhammad 2016). In future, there are abilities to use AI or Artificial Intelligence. This can be the
step that is ahead of the illness every time. Moreover, proper data can be retrieved at suitable time.
The information technology platforms can bring the healthcare professionals and the patients nearer.
The healthcare can perform this with the help of proactive alerts. This drives the prior treatments and
evolving the experiences of patient outcomes.
Conclusion:
As more and more technology and devices are used in hospitals and there is a rise on private
practice and clinics, IT can be used in countess manners. This is useful to develop the patient safety,

10IT IMPACT ON BUSINESS
healthcare delivery and the relationship taking place between the healthcare providers and patients.
Here, the benefits of the IT or health information involves the facilitation of communication. This
take place between the providers of healthcare, develop medication security, reporting and tracking.
Next, quality of care can be promoted through optimized access and adherence for guidelines. The
health IT is a leading sector where the IT involves the creation, development and design with the
maintenance and use of information systems. Through assimilating the health IT tools strategically
and smart processes of health communication, there are potentials for developing healthcare safety
and quality. Moreover, a rise in efficiency of public health serve delivery and healthcare can take
place. Thus the public health information infrastructure can also be improved.

11IT IMPACT ON BUSINESS
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physical system assisted by cloud and big data. IEEE Systems Journal, 11(1), pp.88-95.
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