IT in Business: Uses, Impact, and Recommendations

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IT in Business
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IT in Business 1
Introduction
Information Technology (IT) is good for most of the successful businesses and it is highly
used in every business because of its benefits in long terms and short terms. IT makes a huge
impact on the business operated by an organization (Bharadwaj, El Sawy, Pavlou, &
Venkatraman, 2013). According to (Benjamins, 2006), artificial intelligence provides many
benefits in the business, such as data processing, data analysis, and reporting based on the
data collected from different business processes of the company.
This report will describe the uses of IT in the business and its bad impact on the business with
the example of British Airways data breach. It will provide the role of IT in business and data
privacy management in business using cybersecurity.
Resource utilization
Information systems provide many services to manage data of different business processes of
the company. There are few security and privacy issues in the information systems, which
make a high impact on the business of the company (Hron, 2018). British Airways have a
good image in the whole world because of their services to customers. The company uses
many resources to manage their business in the market. They have an information system to
manage different functions in which the company has stored data about the daily processes
and customer’s personal data (Leskin, 2018).
In the year 2018, hacker affects its website and mobile app through malicious code. It was
first discovered on September 6, 2018. It happened between August 21, 20 18 to September
5, 2018. The company disclosed this incident in public on September 7, 2018 (Katz, 2019).
In that data breach, personal data of customers have accessed by a known hacking group.
The company takes different types of information from customers, such as names, addresses,
email addresses, and credit cards details. According to (Katz, 2019), British Airways has
affected that cyber-attack and losses 380,000 users’ data. It is a huge issue in front of the
company, as it affects their reputation and financial losses.
The company has much vulnerability on its website. Therefore, hackers are access to their
database and infected them with malware. The incident could become the first major test case
of the European Union’s General Data Protection Regulation (GDPR) laws, and the UK has
aligned laws (Scroxton, 2018).

IT in Business 2
Source: (Katz, 2019)
In addition, British airways require a website and mobile application for booking and
transitions. It provides many benefits to them, as compared to offline bookings. Most people
are having smartphones in the present era. Therefore, it is necessary to develop a website
and mobile application for booking and other works, such as flight timings, availability, and
many more (Scroxton, 2018).
Moreover, airlines are having the latest software and computer systems to manage their
processes. Aircraft uses for transportation because it provides better facilities and saves the
time of peoples, as compared to other transportation options. IT is necessary to manage
different processes in airlines, such as booking, aircraft management, customer relationship
management, human resource management, financial management, and many others.
Airlines business has many cost-effective processes and IT is used to optimize those cost,
such as payment services, passenger management, and many others. In addition, IT is
helpful in planning as well. It provides data analysis reports of the whole system and based on
that reports top management can take decisions.
Beside it, IT is having a huge role in designing aircraft and strategies of their business.
Business intelligence is highly used in British Airways as well. In addition, aircraft are having
much equipment, which requires computer systems to manage all the things properly in an
aircraft. Special computer software and system are designed for aircraft (Chen, Chiang, &
Storey, 2012).
Pilots and crewmembers require training for the management of aircraft using IT. Employees
use information technology for customer management through the website and mobile
application. Airlines are based on IT, as most of the processes are based on the software.
Furthermore, British Airways are having many benefits from information technology to
manage their business. Online booking is making a huge impact on the revenue of the airline