IT Infrastructure Management TASK A3

IT infrastructure management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................3
1. key reasons for Information technology implementation failure............................................3
2. Who is responsible for the failure and why?..........................................................................4
3. Do some research on the use of IT by hospitals/health departments – give examples of
success stories of IT implementations and outline reasons for the success................................6
What would you recommend the Health Department to do to fix the current problems?..........8
4. Why was ‘’Work-brain’’ not utilized properly?...................................................................10
Risk management strategies associated with information technology..........................................11
Risks associated with information technology..........................................................................11
General information threats in hospital industry:......................................................................11
Risk management strategies for managing IT structures:.........................................................11
CONCLUSION..............................................................................................................................11
There are different type of risk mitigation handling options includes:..........................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Information technology is a process which
help for managing the business process effectively
and efficiently. It can protect hardware system,
Networking and other devices are used for
exchanging information from one place to another.
IT infrastructure is used in different business
operations and functions that establish connection
between them. This report will discuss about the
Queensland health project that is failed and has
affected the entire business operations and their
functions.
This assignment will discuss about the importance
and significance of project and how they affect the
entire organization. Further, this report will discuss
reason for failure in implementation of information
technology. This assignment will discuss about the
Risk management strategies associated with
information technology. How this platform impact
on the business operations and their functions It
also describes the different strategies of risk
mitigation which helps in managing the business
process effectively and efficiently.
TASK A
1. key reasons for Information technology
implementation failure
There is multiple reason for failure the Queensland
project because of poor management system and
planning.
Complexity of industry- This is the most common
reason that failure the Queensland project. They don't
have effective management so it is difficult for them
to reduce the complexity in the entire system. It is
important for making an effective strategy that help
in increasing the health and medical services which
are provided to customers (Borena & Negash, 2016).
Government plans each and every aspects of
information technology but somewhere, it is not
applicable for development process. For growth and
development, it is necessary to focus on particular
task for achieving goals and objectives.
Complexity associated with the client consultant
relationship- This is also reason for project failure.
Queensland and IBM are not maintaining the good
relationship with each other. It is required for
organization to create healthy relationship with
consultant.
Payroll system Fiasco- Queensland project is selected
by IBM Australia to launch new setup and there
80,000 employees working on this system. This
project provides the health services. This payroll
system will help of Queensland project. There are
many faults generated in system and their
functionality (Boyes, Ellul & Irwin, 2017).

Strategic plan and objectives- lack of
communication is main reason for project failure.
Queensland health organization is directly
communicated with the stakeholder to identify the
need and requirement. Strategy planning is the best
part of Queensland organization to control the
business process. (Barik, Das & Lenka, 2016).
Queensland hire more employee to manage the entire
business activities. In this project, it can be found
fault at every stage of project implementation.
2. Who is responsible for the failure and why?
The main reason of project failure is that
when IBM was taken on as a reseller by the
Queensland Government to implement an SAP
HR payroll system for its health system. But the
start date for the project expanded from eight to
26 months and when it finally went live on
March 14, a litany of major problems ensued.
The Queensland government has used an auditor
report to blame IBM for illegal service
provided, according to report, IBM relaunches
the project again to government and also
implement SAP payroll system for health
services. There are various health staffers
because of project failure and the project cost
increases from $6.20 Million to $64.5 million.
According to My opinion, IBM is responsible
for managing the project and payroll system of
Queensland. This organization will supply the
services and create problem so that IBM is
responsible for failure the project (Diwan,
Ghaleb & Abd, 2018). Government claim IBM
and provide notice to give final payment.
 First of All, IBM delivered the
Queensland project to government for
providing the health services.
 They have more responsibilities to
monitor and control their functionality
and then after delivered the project.
IBM developing new project for
Queensland health organization and sell the
product to company. But for some reason this
project has failed. This is the major issue that
faced by IBM. Queensland health organization
finally taken legal action against the company.

3. Do some research on the use of IT by
hospitals/health departments – give
examples of success stories of IT
implementations and outline reasons for
the success.
Information technology is the best part
of Queensland organization manage the
business operations and process in effective
manner. Extensive system testing is the best
factor for organization and this testing is more
extensive for greater success. Queensland
health organization is implementing the project
only for employees.
Health care services includes different
areas such as administrative, clinical and
financial (Jennings & Stadler, 2015).
For example- Queensland organization
is linked with IBM to provide the best quality
of service to their customer. This organization
designed and develop an efficient program by
using information technology which help in
managing the interdepartmental operations
including administrative staff, physicians,
employee nurses etc. This organization is
improving patient satisfaction or hospital
facilities and services. The Queensland help for
increasing their efficiency and capability.
They are also using own portal system
to perform different operations such as online
payment services, technical equipment,
computer system artificial hardware etc. this
system will help in diagnosing the diseases and
its stages (Jonas & Mansfeld, 2017).
Reason of success-
There is some important reason of success the
Queensland organization. This organization is
providing the best services to their customers.
This is the best things for increasing the
efficiency. Information technology is
expanding all over the world.