Payroll System Implementation Disaster | Report

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Project MGMT

Introduction
The payroll system implementation disaster at the “Queensland Health in 2010” is said to be
the major technological project failure. Queensland system is said to be the public sector
healthcare provider. It provides dental, aged care, and medical facilities in Queensland. In the
paper, discussion has been carried on the issues that are linked with the system failure of the
Queensland health payroll system. Afterwards, it has also included the schedule delay and
cost overrun that contributed to such issues. It has examined how an overpayment payment to
some staff has caused the issue. At the end, discussion has been carried on the early and
changes in delivery of the project.
Main issue associated with the case project
Complexity of the project is the major issue in the failure of QH implementation project.
Complexities in the project were connected with the system implementation, information
system, industry complexity, client relationship complexity and system complexity. All these
complexities were found in the initial stage of the project and further lead to failure of it.
During the cut over period of payroll to the new system, there was significant issue with the
system availability to payroll staff. It reduced the process time. This also created the
unprocessed adjustment and backlog of the payroll forms. As of 2 May 2012, there was
around 570 logged system issue. System enhancement and defect fixes were significantly
required to occur during the release schedule. At the same time, significant issues and delays
were found to prioritization of some other fixes such as legislative compliance changes,
bargaining changes as well as changed in pay date.
In addition to this, the inadequate documentation of business requirement was also seen at the
beginning of the project. The lack of periodic reviews related to the requirements of business
has brought difficulties in the system implementation. Communication gap, lack of training,
and ineffective designing of the team structure is also found to be the reason of QH payroll
system failure. It is found that the readiness practices and activities were not proved to be
effective (IT news, 2017).

Failures with the early implementation of the project
Time was the one factor that leads to the Queensland Payroll system failure. Due to the delay
in project, it was not able to ensure the successful implementation of its project. At the same
time, designing and documentation project structure was also not created and organised in
proper manner that further lead to the failure of project in its implementation phase. System
and process testing prior to go live was not able to identify the major implementation risk.
Due to this, effective payroll system has not been fully quantified and understood. It has
neither checked the validation of new process nor the system usability in the business
environment (Carlton and Peszynski, 2018).
In the initial time, the duration of project completion was August 2008. However, in June,
IBM has decid+ed to accomplish some extra planning in order to provide the whole project
solution in 2010. Therefore, changes cope as well as lack of organisation requirements have
results in the consideration cost overrun and project found to be unsuccessful. Lack of
communications well as poor designed team structure is another reason for QH payroll
system failure. Due to lack of awareness, configuration as well as ignorance has led to the
several negative outcome in the system failure. Moreover, organisation plan and changes was
also not accessible at the right time.
Schedule delay and cost overrun that contributed to such issue
It is seen that the worst failure of the project has been caused by the incapacity of their
leadership team to properly test as well as plan the system during process of development. In
the year 2010, due to the cost overrun and cost overrun, it has decided to let the structure go
live even without doing any test. Due to delay and cost overrun, it resulted in over
35000oayroll anomalies. At the same time, the cost overrun has caused the several workers
underpaid and non paid. As compare to this, it overpaid several employees with total of AU
$400 M. due to this, Queensland has disbursed millions in order to collect he unearned fund
from the employees. Due to its inability, it leads to the disappointment of QHS project of
Payroll. The issue of schedule delay has also brought the significant variations in the project
scope. IBM was not able to deliver to the original issue and further it was causing the delay
of 6.5 weeks to go live (Glass, 2013).