IT Management Issues: Integrating Social Media into E-learning and Customer Support Tools

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IT Management Issues
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IT Management Issues
Contents
Introduction......................................................................................................................................3
Integrating social media into E-learning..........................................................................................3
Tools and Applications required to provide customer support........................................................6
References........................................................................................................................................8

IT Management Issues
Introduction
With the emergence of globalization and innovation and technological up-gradations it has
become very much significant for any of the sector to keep them up-to-date (Laudon & Laudon,
2016). IT (information and technology) is one of the biggest requirements for any of the business
organization. The growth of personal computing mechanisms has revolutionized the personal and
working life of individuals in the 21st century. And as human being are unable to cope-up with
the rapid changes and velocity of the growth of information technology occurrence of issues and
errors keep on repeating. The below presented report is analyzed on the issues associated with
the IT management in the colleges and universities.
Integrating social media into E-learning
With the emergence and growing need of the online learning, the need and requirement of the
functionality of course management systems has also increased (Orlando 2010). The
management systems are growing and becoming more complex and also they are becoming more
fragile day by day, dictating the new organizational purpose of instructional designer to
accomplish the systems. Mechanism of distance learning steadily loosened from faculty to
administrator as instructional designers began presenting the functionality and appearance of
online.
Now faculty is beginning to fight for the authority of the administrators through the utilizing the
social media platforms such as blogs, wikis, and Voice-Thread. The mentioned mechanisms or
social media platforms are easy to establish ad can be easily set up by faculty and students to
adoptive interactivity and content generated by user that is impossible in the systems of course
management. Moreover, the best option is that a faculty member can develop a blog in minutes
and invest most of the their time interacting with the learners instead of investing time in
stocking up the course of a systems of course management.
But there are some colleges that are making use of the social media strategy. The predictions are
made that all the data or the information must be housed within the LMS. Blackboard is one of
the mechanisms that are benefiting the social networks modules such as wikis and blogs, but
shifting them into the locked-down the LMS mechanism diminishes the very openness which

IT Management Issues
offers value to these media. So a better approach that can be adopted for understanding that the
LMS is just an equipment among many options and just for offering online learning (Wilson
2016). And just like a carpenter, that is making use of the tool that suits best to the job.
The below mentioned are some of the simplified ways through which social media can be
integrated to e-learning:
Employees who need to make a hybrid course should utilize online life frameworks, for example,
web journals or wikis instead of a LMS. A LMS is useful for a completely online course, yet
requires unnecessary managerial time for a half and half course.
Numerous staff are showing completely online courses through a mix of internet based life and
LMS frameworks. For example, Michelle Pacansky-Brock utilizes Moodle to oversee
assignments and keep up her review book, and Ning to show her class. Steve Kolowich utilizes
Moodle in addition to Skype and Elluminate to add intelligent components to his online courses
(Lynch 2018). At Norwich University, I've included online journals, wikis and online classes
outside of our LMS to give understudies a chance to investigate issues inside the calling that
premiums them.
Colleges are beginning to connect web-based social networking "shells" to their LMS. GoingOn
gives web journals and different types of discourse that exist outside of the classroom to permit
coordinated effort between understudies over the organization. For example, all understudies in a
business module can bear on discourses identified with business outside of their specific courses.
Learning Objects is another framework that furnishes understudies with an "individual learning
space" where they can make a blog, share destinations, and team up in an assortment of routes
with similarly invested understudies. It additionally enables clubs and divisions to make
Facebook-like locales to share data.
Universities are changing to a LMS based via web-based networking media standards, for
example, Drupal. An open source stage, Drupal gives workforce the adaptability to make
understudy writes the landing page of their course, instead of authoritative capacities,
empowering coordinated effort. Even better, any piece of a course can be influenced open so
understudies to can participate in discussions with different understudies, staff, or experts in the
field.