IT Operations Alignment

This document discusses the IT operations alignment in the context of the TreasureChest case study. It includes creating an annotated hierarchical organizational chart, writing a job description, proposing resource options and implemented technologies, and providing recommendations for meeting business goals and implementing IT governance practices. The document also suggests innovative organizational resource technologies to improve service at TreasureChest.

Running head: IT OPERATIONS ALIGNMENT 1
IT Operations Alignment1
Student’s Name:
Institution:

IT OPERATIONS ALIGNMENT 2
IT Operations Alignment2
Part I: IT Organizational and Resource Plan
A. Create an annotated hierarchical organizational chart illustrating at least 10
individuals in six various roles in the IT departmental structure and processes to
meet the needs outlined in the attached “TreasureChest Case Study,” including the
type of resources (e.g., full-time employees (FTEs), outsourcing, contracting,
inshore, offshore, etc.).
B. Write a job description for one of the roles from your hierarchical organizational chart.
The job description should include the following information:

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Heading information
Product Manager: Business Intelligence and Analytics
Location: TreasureChest, Paris.
TreasureChest is seeking to expand its marketing professional service technology and
software by assisting firm to more effectively manage the engagement of the clients' lifecycle
through purposely built professional service platforms cut across client's development, client
delivery, and business acceptance. The main focus of our strategy is to leverage our applications,
data capabilities, and automation in order to deliver end to end problem-solving activities
(Liebowitz 2015). This will go a long way in assisting the firm to deliver to client engagement
with unmatched acceleration to profitable growth, a realization of more revenues, and improved
client's success by means of collaboration and transparency. The main differentiating factor in
treasure chests strategy is to have business intelligence platforms that aim at providing greater
ideas to the executive team, versed with actionable Productive Analysis and Actionable while
offering support to what-if-scenarios (Fatima, 2017). This position has the responsibility of
driving the overall product requirement and product lifecycle for TreasureChest Business
Intelligence.
Summary of the role components and its overall benefit to the organization
We are therefore looking for an exceptional Product Manager to be incorporated in our
team and that will play an important role to scale to various and user personas, build, and bring
new product lines to the market and to the professional service industry. This encompasses
business analysis, understanding various customers and their key performance indicators,
requirement gathering. If you are interested with business intelligence, solving business
problems and their associated predictive analysis, data, analytics, making customers be delighted

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about innovative solutions, and advocating for breakthrough industry alteration, we highly in
need of you.
Job duties and responsibilities
 Development of product vision, the roadmap for the new business intelligence initiative,
and new business strategies.
 Assist in evaluating and analyzing different business intelligence platforms. Assist in
diving deeply into analysis promotion for the new drivers of the new business platforms.
 To partner with the key stakeholders in defining business needs, deployment, product
design, and adoption of the new business strategies.
 Manage and lead product management lifecycle of the product with the current
operational team.
 Evangelize, create, and prioritize product roadmap in order to inspire the development
team and the client.
 Implement lean principles in order to test, verify, and learn feature and modules.
 Offer educational assumptions, impart marketing insight, and offer teaching of strong
analytics to inform the roadmap.
 Help with go-to-market activities with professional services, sales, development, and
marketing.
 Build the next generation platform data storage for the Business Intelligence products
across the whole life cycle management.

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 Qualifications
 Bachelor's degree with Master's being an added advantage.
 Minimum of 10 years’ experience in product management working with a busy software
industry. Enterprise applications software and related software experience are added
advantages.
 Minimum of 3 years’ experience products management and on Analytics, Reporting,
Business Intelligence, or Artificial Intelligence.
 A Balance of technical and understanding of systems, software, and Cloud products
C. Propose a resource option and an implemented technology (available internally or
externally) to replace two FTEs or role assignments. Provide examples of how the
replacements are innovative and will move the company forward.
I propose an online recruitment application as an implemented technology that can
replace Human Resource Management. For example, instead of human resource manager
receiving records of staff recruitment and monitors the progress of the current employees
manual, s/he can leverage functionalities of the application which are specific to HRM activities.
In addition to this, I also propose a Director of the department of sales and marketing as a
resource that can replace some of the vice presidents in the mentioned department (Brhel, Meth,
Maedche, & Werder, 2015).
Part II: Recommendation
Summarize how your IT organization and resource plan meets the business goals of
TreasureChest and provide examples from the plan that support your claims.

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At TreasureChest software management company the implemented IT organization and
resource plans is able to meet the business goals due to the following reasons, in the company the
IT department is implementing update and restructure mechanism, in this case, the company will
be in a position of creating headcounts for now and for the future, creating an improvement
plan states the future and current demands of the business and improving the intercompany
relationship through interchanges in the organization. By doing so the IT department will be
faster in providing services that meet the customers' needs and as a result, the business sets goal
will be achieved. For example at TreasureChest company business goals have been achieving
due to that IT organization is the structured in a way that there is the plan for every process, for
instance, the presence of Financial officer will make sure that the company financial resources
are well kept and they are responsible for managing the organization funds. The security officer
in the company will help to safeguard the company data and also to monitor the operation of the
company. On the other hand, the Treasure chest should plan for the resources of the company so
that the resources are well utilized to meet the customer needs. For example, this is shown when
the company is planning to increase the demand for the product by 30% thus this will improve
the customer service level. This is because company values that the more customers yield high
profit and now the sales department are concentrating on getting many subscribers (De Mauro,
Greco, Grimaldi, & Nobili, 2016).
Identify IT governance practices that contribute to the viability of your IT organization
and resource plan and provide examples from your plan that show the application of the
governance practice.
IT Governance is a framework which is formal that gives an organizational structure to
make sure that the IT investments meet the business goals. For the treasure, chest company has

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viable IT organization and resource plan it requires that they are they implement IT governance
practices and for this governance to work well, then some crucial elements should be put in place
(Barrett & Vargo 2015). These governance practice elements include: The IT governance
practice should be well –communicated and strategic goals should be clear. Also, strong
executive of the process should be established. For example, in the organizational chart of
TreasureChest Company, it is well-structured showing clearly the flow of executive members
with their responsibilities and duties (Laudon & Laudon 2016).
Moreover, every executive should be assigned specific roles and responsibilities. Lastly,
information transparency and standardized data should be mainly focused so that the company
will be in a position of monitoring the process of the company performance (Barrett & Vargo
2015).
Recommend innovative organizational resource technologies that will improve service at
TreasureChest and provide research-based examples of successful application of these
technologies.
According to Cui & Li(2015), In order for TreasureChest company to improve its
services, it is required that they rolled out innovative organizational resource technologies. The
innovative things that the company should do include the establishment of a dual role at the
company the individual who implement technological change should always serve as
implementers and technical developers (Jørgensen & Pedersen 2018). As a law, a single
organization may develop the technology and take give users who have fewer skills about the
system. Second innovative technology is marketing perspective this innovative states that the
customers should be involved in the design of the new technology so that their satisfaction is
boosted (Willcocks & Lacity 2018). For example when the company wants to build an ERP

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system then they will do so by consulting customers so that they identified exactly what is
needed by their esteem customers. A well research-based example where TreasureChest
Company is intending to upgrade and improve the business system software. This can be done by
using codes from Java and Python (Soto-Acosta, Popa, & Palacios-Marqués, 2016).

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References
Barrett, M., Davidson, E., Prabhu, J., & Vargo, S. L. (2015). Service innovation in the digital
age: key contributions and future directions. MIS Quarterly, 39(1), 135-154.
Brhel, M., Meth, H., Maedche, A., & Werder, K. (2015). Exploring principles of user-centered
agile software development: A literature review. Information and software
technology, 61, 163-181.
Cui, T., Ye, H. J., Teo, H. H., & Li, J. (2015). Information technology and open innovation: A
strategic alignment perspective. Information & Management, 52(3), 348-358.
De Mauro, A., Greco, M., Grimaldi, M., & Nobili, G. (2016). Beyond data scientists: a review of
big data skills and job families. Proceedings of IFKAD, 1844-1857.
Fatima, N. (2017). Business Process Improvement Practices: Does Human Resource
Management really changed by implementing BPI principles in a multi-national
organization.
Jørgensen, S., & Pedersen, L. J. T. (2018). RESTART sustainable business model innovation.
Springer.
Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education
India.
Liebowitz, J. (2015). Linking social network analysis with the analytic hierarchy process for
knowledge mapping in organizations. Journal of knowledge management, 9(1), 76-86.
Soto-Acosta, P., Popa, S., & Palacios-Marqués, D. (2016). E-business, organizational innovation
and firm performance in manufacturing SMEs: an empirical study in
Spain. Technological and Economic Development of Economy, 22(6), 885-904.

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Willcocks, L. P., & Lacity, M. (2018). Cloud Computing as Innovation: Cases and Practices. In
Dynamic Innovation in Outsourcing (pp. 197-237). Palgrave Macmillan, Cham.