IT Operations Plan Template

IT Operations Plan Template
Record all responses to C927 Task 1 in this template.
A. Current Environment Analysis
SaaS Operation: The SaaS operations of the TreasureChest company are the co-location data centre and
the web service, networking, security, data management and the infrastructure. TreasureChest bills
customers monthly for each subscription, based on the number of users in that subscription.
TreasureChest also offers ProServices, professional services at a cost for account configuration and data
migration. The resiliency of the SaaS environment of the company is extensive as it implemented the
advanced security mechanisms for securing the cloud environment of the company. TreasureChest also
provides the ProServices, professional services at the cost for account configuration and data
migration. This is the major SaaS operation of the company and it this service is utilized by several
businesses as majority of the businesses requires the reconfiguration and the implementation from
time to time.
Hardware:
The hardware of the company includes a desktop, external hard drive, network server solution, wireless
router and the printer. The company uses the desktops of the organization for viewing the data from
the various servers. The network server of the organization is used for providing the data to the
employees of the organization and the company also implemented the router for the providing the
internet services to all the departments of the organization. The company gains significant business
value from the implementation of the modern technology and the updated versions of the hardware.
For example, the billing data of the customers are stored in the servers of the organization from where
the employees could view the data and provide accurate bills.
Operating Systems:
The company utilizes the Windows operating system for performing their routine tasks and the daily
duties for the customers of the company. The windows operating system provides the improved
platform for the business to conduct the normal business processes and the simplified methods of the
computing is provided to the employees of the organization. There is no major issue of the delay or
damage of the information stored in the computers as the operating system helps the business to
secure all the confidential data. For providing the SaaS services to the customers, there is the
requirement of the swift service providing to the customers, and the implementation of the Windows
operating system, the system works significantly faster and the quick services could be provided to the
customers.

Networks:
The company implemented and utilizes the network that connects the various departments with each
other. The internet is provided through wireless medium in each centre. The company manages a single
database that is deployed in the cloud for connecting all the branches and allow the accessing of the
information whenever it is required by the individual. The network of the organization has been
implemented with the goal of providing the enhanced and quick services to the clients of the
organization. The updated network of the organization helps in the swift flow of the information among
the various departments of the organization and offer the data flow.
Software:
The software that are utilized by the company are the application software, business application
software, Enterprise Resource Planning, Customer Relationship Management, Project Management
Software, Business Project Management Software, Resource Management Software, Productivity
Software, Scheduling Software, Time Management Software and the Educational Software. These
updated software of the organization helps in the enhanced management of the business of the
company and provide the real time data to the employees of the organization that would be useful in
the gaining of the significant revenue for the organization. In the case study, it could be observed that
the organization has implemented the enhanced business software that are offering the increase in the
revenue for the organization.
Database:
The company manages the database of the customers of the company as well as the database of the
employees as well as the operations of the company. The database that is used by the company is the
Oracle 12c database and the Microsoft SQL server. The database of the organization helps in the storing
of the information in the network and offer the data to the authenticated employees of the
organization whenever it is required by them. It could store the daily data of the orgnaisation with the
improved level of the security in the data. In the case study it could be observed that the users of the
SaaS, who have the subscription from the company, the details are managed in the database of the
organization that helps in the effective monitoring of the information of the customers.

B. Strategic Goal: (Choose a strategic goal from the TreasureChest Case Study and type or copy and paste
in this box)
Enhance product for larger customers.
IT Operations Goals: (Write three IT operational goals that you will develop to support the chosen
strategic goal)
1) Enhance the networks of the organisatioon
2) Improve and update the storage of the database of the organisation
3) Improve the SaaS platform scalability
C. Strategic Goal: (Choose a strategic goal from the TreasureChest Case Study and type or copy and paste
in this box)
Improve and upgrade the business system software
IT Operations Goals: (Write three IT operational goals that you will develop to support the chosen
strategic goal)
1) Regular testing of the software after implementation
2) Implement the controls for monitoring quality
3) Communicate effectively among the departments