IT Strategy Implementation at Oman National & Engineering Co.
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This case study explores the IT strategy implementation at Oman National & Engineering Co., focusing on competitive advantages, IT support for functional areas, and managerial approaches to boost performance.
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IT Strategy (Session-A) Oman national & engineering co.(S.A.O.G) Group Assignment Done By: Zahra Ali Al-Khabouri 12f9050 Mozan Abdullah Al-Naimi 12f9119 Bishr Jabr Al-Busaidi 10s5953 Majid Hamed Al-Hasani 12s8537 Submitted to: Dr. MariaTeresa 1
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Q1-Part A: Company profile: To briefly describe the history (2 paragraphs), main operations company’s competitive advantages Introduction ONEIC concentrates on its primary business of energy, utilities and water as a task contractor, while diversifying and doing several aspects of business of gas and oil, training, IT, manufacturing, municipal and marketing that might improve business profits in several aspects of business. Mission & Vision Mission: Providing good quality products and also excellent international standards to clients with a lot of pleasure. Vision: Diversification and Growth of business achieves very high ambitions for all stakeholders having a major contribution to the country’s economy. Company History: The establishment of ONEICwas envisaged in 1978 and was headed by a ministerial choice by the Committee of Ministers of the Sultanate of Oman, due to this particular choice;in1979,OmanNationalEngineering&InvestmentCompany(SAOG)was created to control the power power system in the countryside regions of the Ministry of Water and Electricity. To start with, Oman NationalElectricity Company (SAOG) was called and also covers every one of its operations and procedures to deliver the communications industry, water and electricity. It's registered constant development which continues to be backed by effective dynamic management, shareholders and also aproximatelly 3,800 employees. Competitive Advantage The competitive advantage of the company is that ONEIC leverages economies of scope to push unit expenses down. They provide a good number of services and products are able to result in advantages like reduced price. Clients might additionally value variety like the choice provided by a big grocery store. They've effective functional tasks that get things completed quicker, better or cheaper. They've permission to 2
access greater fiscal resources than the competition could be a significant edge in capital comprehensive industries. a)Choose one functional area of the company and investigate how such function is supported by IT/IS: whatkindof IT/ISare usedbythecompanytosupportparticularfunction. Discuss. A ONEIC's marketing is a process of interdependent tasks, that are linked by linkages. Linkages are present when just how where a task is done impacts the price or maybe usefulness of some other activities. Linkages commonly create tradeoffs in executing various activities which must be enhanced. This optimization might require tradeoffs. For instance, a considerably more expensive product design and also much more costly raw materials are able to lessen after sale service costs. Such tradeoffs are resolved by ONEIC, in accordance with the strategy of its, to attain naturally competitive advantage. Linkages likewise need activities being coordinated. On-time delivery requires that service activities, outbound logistics, and operations (installation, for example) better work easily together. On time delivery without the demand for pricey inventory is enabled by good coordination. Careful management of linkages is normally a strong supply of competitive advantage due to the trouble opponents have in perceiving them and also in resolving tradeoffs across ONEIC lines. (Armstrong, 2014) b)b. Identify how competitive advantage of the company is gained by the use of IT/IS. The company has re established itself in an assortment of global competitive business, like: EPC Projects builds energy plant life throughout the Sultanate. By construction and design of gas turbines, construction and design of power plant life by diesel motor. WaterprojectsDesignaswellasdevelopmentofnumeroush2oprojects: TAHLIAforOmanOilDevelopment,fortheMinistryofHousing,Electricityand 3
Water (MHEW).Inthe layoutandbuildingof MHEW chlorinationplantsin eighteen locations that are different. Operation and also maintenance"ONEIC" after 1979 it's been referred to as Operation and Maintenance Department, as well as the workers carries a broad expertiseinthisdivisioninOman,thenworkin:DieselPowerPlant,Gas TurbineStation,SewageTreatmentPlant:Water,DesalinationPlants: MSF,Reverse Osmosis, reclamation clean water, in favor of SalalahSewage Services Company. Utility service division contains the newest and the very best modern technology to service electric service area. The division has probably the most excellent and alsowellresourcedstafftocreateinvoices,lookatcountertopandcollect receivables. (Beardwell and Holden, 2015) IT services are Provided by consultancy to make sure company continuous program and also the right way to recover misplaced or maybe information center infrastructure solutions, along with additional aid services. In 2008, this particular company began a training institute, that had been called as the Oman National Training Institute (ONTI) under the supervision of the Ministry of Manpower to enhance the amount of training of the workers on the Omani National Company for Investment and Engineering to be able to develop their skills and abilities to do their duties towards the business by a professional. Additionally, it offers for the government as well as private sectors education courses. Q1-Part B: Evaluate the role of IT/IS in the company by analysing the use of IT/IS in particular function and its reflection on company’ performance. The role of information technology is providing and also produces marketing methods on mobile e-mail and phones, which really helps to facilitate communication additionally advertising through online and through social media websites, that is a crucial way of advertising for quick delivery of the thought of the item to the neighborhood. (Bondarouk & Ruel, 2015) 4
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The organization depends on the group of costs regarding water and electricity from customers. In order to facilitate this procedure, the business will help with the info technology and advertising division in starting a method for mobile phones known as (bill as well as pay) which enables the buyer paying electronically via the product. The mobile payment structure supplies clients with effort and time and also ensures total customer satisfaction The company is helped by this system to boost its earnings through effortless payment of ease and bills of use of the method of B&P around Oman and also minimize the establishment of branches gathering payments throughout Oman and also lessen the labor and also provide a huge amount of the business. (Carr and Snyder, 2015) The company has made used of the best IT to market their products and services within the market.They have used digital marketing features that has helped the company to boost their sales.They have used all means of digital marketing to get the best results for their business. Q2. As business development consultant for this company, evaluate the role of IS/ITwithinthisbusinessorganizationandrecommendtwoappropriate managerial approaches to boost the company performance? ThejobserotoniningivingthefundamentalprinciplewherebytheMarketing Department is able to follow up its work, success and development. E-commerce shows advantagesbyboostingtheeffectivenessofcommunicationchannels,efficient distribution and efficient transactions of channels The job of info technology is in giving the marketing department to grow the work of theirsandalsoaccesscustomersmoresimplythroughInternetadvertising,asit advantagesbydecreasingthepriceofunnecessarytransactionsinwhich communication with knowledge and customers of their requirements started to be much easier. (DeSanctis, 2014) 5
Greater degree of customer satisfaction is the primary key to good results that can't be attained without having a true period customer service process. ONEIC success relies upon on recognizing its customers' requirements, satisfaction level, behaviours and trends. Good communication will be the most effective tool to learn the consumer demands, issues and the solutions of theirs. In the actual time, because of Online Technology which has empowered us to speak with countless potential or even existing consumer. Many channels are provided by it to speak with the buyer without going away in rain or snow. Several of these stations are email, member portals, social media, webinar,onlinetextandnewslettersormaybemultimediachattingthroughthe smartphone.Enterpriseorganisationsnormallymakeuseofcustomerconnection management methods (CRM) to support useful data for understanding future needs and customer behaviours. (Dewits, 2016) Two managerial Approaches Marketing is able to really feel as a moving target, especially once the attempts fan out in several directions. Remaining focused and also having a clearly defined strategy will assist in obtaining the end game of higher product, service as well as brand presence, along with improved revenue. To deliver new thinking on the advertising tactic, and to fine tune what they've previously established in movement, look at five marketing methods which can certainly assist with increase the important thing. (Ralph, 2014) Method Driven Approach Firms operating in a knowledge-based economy require a whole range of new skills and dynamic competencies. These competencies are often renewed in the process of managing innovation, through organizational changes, the enhancement of specific skills,andtechnologicalchangeswithinandoutsideafirm.Thestarkrealityfor managers in ONEIC is that these technological solutions are often costly and the results are unpredictable. In addition, the adoption of new technological solutions also requires careful implementation and evaluation if the perceived benefits are to be achieved. These factors make it clear that ONEIC must address the role of technology and innovation in today’s knowledge-intensive organizations, to ensure that managers can 6
make effective use of a firm’s resources and remain competitive. Both experienced and future managers must equip themselves with a range of portable skills that harness growing knowledge, technology, and engineering advances ONEIC, therefore, needs to overhaul not only its content and delivery modes, but also the way in which it is used to promote the knowledge management process in ONEIC.(Jacobs, 2014) Administrative Approach At a basic level a manager is responsible for ensuring his or her team delivers great results. Agoodmanager extends this further by ensuring that their individual reports are able to be successful in their role, both in terms of knowing what to do, getting unblocked, getting resources, feeling motivated and achieving results. Agreatmanager further builds on this and not only wants their reports to be successful in ONEIC but also wants their reports to be the very best can they are in their career too. It invariably results in some breathtakingly frank conversations, which is fine, if that foundation of respect is there. When done right, this can bring tremendous loyalty and lifelong benefits for ONEIC. (Leonard, 2010) Q3. Discuss the company’s processes in determining IT/IS strategy for their business and propose methods by which IS/IT strategies may be implemented in the organization. The management of ONEIC feels that good IT method starts with an IT informed companystrategy.ThemanagingofONEICarethoroughlyassociatedwiththe development of other artifacts and those documents offering guidance about what the enterprise has to do, the reason it must do it, and also just how it is going to accomplish that. Only then could IT leaders develop their very own practical plans to allow for business strategy. IT method has turned into a crucial component for organizational leadership in recent years. Its growing significance is a reflection of the rise of technologies itself as a crucial component for business results. The significance of an IT strategy continues to be amplified in the last several years as businesses focus on electronic transformation and 7
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thriving within the electronic era. Technology is crucial for producing business models, services and products; improving customer service and client experiences; raising sales; allowing employees and also enhancing productivity; and supporting interactions with other business partners and vendors. (Lee & Lee, 2015) Just as you will find different designs for the booklet itself, there are several methods to address the development of an IT technique. Still, commonalities are present, like a preliminary review of the organization’s present strategic IT program and associated papers. This level must be adhered to by an evaluation of the way the company is meetingestablishedgoals,goals,benchmarksandappropriatekeyperformance indicators. This evaluation must determine the technology already in use and also the spaces available between these present IT activities plus strategic goals and the objectives outlined in the continuing strategic plans. Senior IT executives and then have to collaborate with their business side counterparts to further build the IT strategy. They need to also look for some other online resources, likeinvestigationreports,tolearnthecompanyandtechnologytrendswhichwill influencetheirorganization’ssector.Allthiscausesthegroundworkfordoingit professionals to create long-term and short-term goals, spending budget projections, know-howpredictionsaswellastheperceivedfutureopportunitiesandalso vulnerabilitiesthatgetintothescienceprogramtogetherwiththecorresponding summaries required for the ultimate document. (Powell&Dent-Micallef, 2015) A solid IT strategy depends not only on building the strategy, but also on appropriate implementation of it. All things considered, these documents do not do good in case they are dismissed after completion. They need to be used to guide tactical technology choices, therefore helping the IT division arrange its daily activities with the overall business model and quest. Nevertheless, adherence to the IT method shouldn't be excessively rigid. The quick pace of innovation and technology advancements need businesses being nimble in case they wish to seize upon brand new, and at times 8
unexpected, improvements which may assist them be better or competitive more serve the market of theirs. Therefore, the technology tactic has to be versatile. The senior management along with other professionals should be also nimble, and need to reassess and redevelop the science program at least possibly and annually revisit it all the more often to, for starters, confirm the tactical plans align together with the technology approach as well as,secondly,confirmthescienceapproachremainsalignedwiththegeneral organizational objective as it changes in reaction to changing dynamics.(Helfen & Kruuer, 2014) The setup of the IT technique is going to prepare the ONEIC to get the highest benefit from info technology innovations, improving research capability, improving learning and teaching, and also driving efficiencies meant for management functions. It is going to play a crucial part in supporting the recruitment and also retention of world class team, researchers, academics which staff members, while offering the basis for the worldwide sharing of study and coaching resources. It places in place infrastructure to allow all staff members to communicate efficiently, share info securely, and also collaborate globally and locally. Collaboration as well as partnership are main to the technique, since they are going to enable the development associated with a better IT organisation that supports distribution of solutions end-to- end, and can respond effectively to the evolving technology landscape. They're also crucial to boosting engagement with staff members to make sure that services satisfy the needs of theirs; and to partnering with third parties equally in the distribution of providersandintheintegrationserotoninbeyondtheperimetersoftheFaculty. (Leonard, 2010) Through a focus on IT service excellence, a framework is established by the plan to get service delivery and also enhanced job. The latest past has seen new main info systems and also the next 5 years concentrates on obtaining the very best benefit we 9
are able to from those devices, improving profits through bettering info quality and accessibility, that'll allow much better decision making. With a continuing target on instruction and very best process dissemination the IT methodseeks toempower researchers and teachers to innovate, stafftouseIT systems successfully, and staff to enhance their electronic literacy for discovering, analyzing, and creating info using electronic technologies. (Ralph, 2014) Conclusion Today the speed of technical change is reversed. Information engineering is advancing faster compared to technologies for bodily processing. The expenses of info storage, manipulation, along with transmittal are falling quickly plus the boundaries of what's doable in info processing are simultaneously growing. During the Industrial Revolution, therailroadcutthetravelingtimefromBoston,Massachusetts,toConcord,New Hampshire, from 5 days to 4 hours, a factor of thirty. But the developments in info technology are even higher. The price of pc power distant relative to the price of hand- operated info processing is no less than 8,000 times more affordable compared to the price thirty years back. The boundaries of what businesses are able to do quicker compared to managers are able to check out the chances are being expanded by this technological transformation. The info revolution affects all 9 types of worth activity, from allowing computer aided design in technology growth to including automation in warehouses. The brand new technology substitutes machines for man work in info processing. Way to computers has been given by paper ledgers and rules of thumb. 10
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