Jeff Bezos and Amazon: A Case Study in Operational Excellence

BUSINESS MANAGEMENT OPERATIONS
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Table of Contents
TASK 3:.....................................................................................................................................3
1. An overview of the individuals biography and career highlights..........................................3
2. An introduction to the key operations of the organization they transformed........................3
3. An evaluation how the internal and external operation management environments created
an atmosphere that allowed for that particular individual and his respective leadership style to
flourish.......................................................................................................................................5
4. How operational efficiencies improved to successfully meet business objectives, using
appropriate management and leadership approaches.................................................................6
5. Conclusions and supported recommendations for future improvements to be taken by the
leader and the respective organization.......................................................................................7
Reference List............................................................................................................................8
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TASK 3:
1. An overview of the individuals biography and career highlights
The chosen organization for this study is Amazon and its CEO, Jeff Bezos. This CEO was
born in Albuquerque and got successful in his career in very short time. The individual has
gain experience from many work experience of his life, the individual use to work in Wall
Street for many years and then in the year he structured Amazon. In the year 2000, he
founded Blue Origin and boosted his carrier once again. According to Forbes, he is one of the
richest people around the globe. After his success with Amazon, the founder became one of
the successful businessperson.
2. An introduction to the key operations of the organization they transformed
Approach to operation management is the activities that are adopted by the organization’s
developers in order to make proper use of the resource in the needed approach and to
maintain the quality of the business activities in the desired manner. As per the view point of
(Van Der Aalst et al., 2016), there are mainly four types of approaches that an organization
can adopt in order to make proper functioning of their business activities, they are as follows:
Six- Sigma: Its is an approach that helps an organization to focus of six variants of a business
function. In Six-Sigma, the six stages are to minimizing the waste level of the business, to
map the business activities in a proper framework, to provide continual scope to the
organization to make innovation and to minimize the defects of the manufactured products.
Through this approach, an organization can understand the flaws in the business process and
can make changes accordingly (Pyzdek and Keller, 2014). This helps the organization to
utilize their resources in a systematic manner and even to increase their productivity.
Total Quality Management (TQM): Total quality management is activity process that helps
an organization to understand the needed quality of the manufactured goods and services by
the targeted customers (Dale, 2015). TQM helps an organization to guide the business
activities in a proper way and to produce the goods that the customers need. The steps that
make TQM are mentioned below.
 Customer focused- Business practices their functions to meet the demand and the
wants of its targeted customers. This is something that an organization must always
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