Job Satisfaction among Workers in Public Services:2 Table of Contents 1.0 Introduction................................................................................................................................2 1.2 Project Scope..........................................................................................................................3 2.0 Literature Review......................................................................................................................3 2.1 Research Hypothesis..............................................................................................................5 3.0 Research Design and Methodology...........................................................................................6 3.1. Research Sample and Population..........................................................................................6 3.2 Research Instrument...............................................................................................................7 3.3 Data Collection......................................................................................................................7 3.4 Data Analysis.........................................................................................................................7 3.5 Validity and Reliability..........................................................................................................8 4.0 Results........................................................................................................................................8 4.1: Limitations of the Study........................................................................................................9 4.2 Delimitations........................................................................................................................10 Conclusion.....................................................................................................................................10 List of References..........................................................................................................................12
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Job Satisfaction among Workers in Public Services:4 1.0 Introduction Job satisfaction in this modern era continues to gain popularity amongst several disciplines (Skalli, Theodossiou, and Vasileiou 2008 p.190). This growing attention is with good reason. Content workers are highly productive (Ryan, 2010), more motivated, report to work early, produce quality work and have low turnover (Ziegler, Hagen and Diehl 2012 p.2112). The paper takes a particular interest in job satisfaction amongst the workers of the public service by considering, in detail, the Australian Taxation office. For an organization to operate effectively the workers need to feel satisfied and appreciated with their job since this reflects directly on their performers. The paper analyses the Australian Taxation Office, how the employees are able to deliver their duties effectively or ineffectively. It further looks at changes in the environment that have led to an increase in the focus for job satisfaction. 1.1 Project Objective The main intent of this research remains in establishing the existing relationship construed in studies and in the provided case study on job satisfaction and performance in public service. It looks at the factors and elements that lead to job satisfaction. The Australian Tax Office is a government sector that is often under intense criticism from the public and media. Frequently the office operates in a highly politicized environment. The public service employees have to be accountable in their practices lest they get public out lash. Given the numerous amounts of forces impacting on the employees work environment, the report examines and compares the intrinsic and extrinsic attributes contributing to satisfaction.
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Job Satisfaction among Workers in Public Services:5 1.2 Project Scope Public service employees in the Australian Taxation office are the center of this study. Their contentedness with the roles influences their attitudes in the workplace. Typically, to better understand how the public workers achieve satisfaction, it is important to review the element within their collective work environment. 2.0 Literature Review Theexistingrelationshipbetweenemployeejobengagement/performanceandsatisfaction remains of greater interest to researchers. Studies concluded that there are no relationships that exist between job performance and job satisfaction. However, Black & Holden (2012) alleges that there are systemic relationships between these two variables as well as with other work behaviors and job dissatisfaction (p.117). Decades later, a series of studies were conducted that revealed that job satisfaction has no effect on productivity and performance. In consideration of the case study of the Australian Tax Office, evidence adduced from the views of Jewell, Bevers, Kirby, & Flowers (2011) merit that job satisfaction inhabits a crucial role in several of the theories established to explain individual behaviors and attitudes. The notion of job satisfaction is in this case defined in different ways (n.p). The principally used designation of the concept of job satisfaction in light of the circumstances circumventing the Australian Tax Office according to Locke (1976) entails a process in which job satisfaction is described as an affirmative or pleasurable emotive contentment or condition that accrued from the evaluation of an employee’s job performance or experience (p.1280). In a typical layman’s language Hulin, & Judge (2013) supports these views by insinuating that job satisfaction entails the level or measure of contentment or pleasure accrued or associated with
Job Satisfaction among Workers in Public Services:6 jobs (p.230). Brown, Curran, & Cousins (2008) however mentioned that job satisfaction construes feelings of liking that result from employee’s perception of achievement on their work, a view that links the element of job satisfaction with commitment, productivity, continuance, and fulfillment within a job situation (Herzberg, Mausner, Peterson, & Capwell 2017, p, 9). In other words, satisfied employees add to the achievement of the organization and are more likely to stay in service to the public. In contrast to this, research also yields that dissatisfied employees develop negative attitudes and remain unhappy and unproductive with their supervisors. Often, these employees make attempts to leave organization at the slightest opportunity found. This therefore denotes the need for the Australian Tax office to craft a job fulfilled, satisfied and effective environment for its staffs. Maslow’s hierarchy that basis its views on the needs of humans that range from the lower levels to the higher levels of need, thus acting as a crucial model that presumes that typically belong to similar work-related groups but in some occasions, differ remarkably in regards to their needs which are satisfied in a range of levels (Maslow 2011, p. 362). It is therefore alleged that several people tend to have a toll in their needs that are ranked in a higher order as evident in Maslow’s hierarchy, such as that which involves the aspect of self-actualization. It is therefore evident that employees who have a toll of demands especially in fulfilling their job requirements are mainly satisfied given that they have job openings that provide them with chances to meet there needs. This therefore posits that job satisfaction remains the end result of an organizations employee viewsorperceptionsonespeciallyonhowtheirjobspositionsprovidethemwiththe opportunities to fulfill their needs. Spector(2011)andWeaver(2011)establishedthathygienicfactorsaswellas motivational factors made an immense contribution in ensuring that employees are satisfied or
Job Satisfaction among Workers in Public Services:7 dissatisfied on a job. Hygiene as postulated by Weaver (2011) include aspects within the working environment that motivate employees to achieve and fulfill their goals: with these aspects including an enabling and serene environment free from obstructions, pay, effective supervisory practices, organizational policies, as well as other working conditions that may uplift the motives of the employees whereas motivational factors include autonomy, achievements, promotional opportunities, and recognition (p. 460). Building on this conception, Henryhand (2009) posits that the aspect of job satisfaction may include a multidimensional approach of psychologicalthatrejoindersorrespondstoemployee’sjobsituationswithinawork environment.Theseresponsesthereforehedgeonevaluative,cognitive,behavioral,and emotional impacts on the employees performances, thus providing a gap for future studies that seek to delve into the factors that increase job satisfaction. In understanding the causes of satisfaction, there is a need to have a comprehension on the nature of their work. Findings have revealed that disgruntled employees are prone to be absent and to dislike their jobs as compared to satisfied workers. Job satisfaction is in this case studied as a dependent or independent variable (Henryhand 2009 p.23). As a dependent variable, the level of satisfaction is mainly correlated with education, age, gender, intelligence, and different personality attributes. On the other hand, as one of the independent variables, the aspect of satisfaction is treated as a correlation with nonattendance, accidents, productivity, and turnover. 2.1 Research Hypothesis The relations between job satisfaction and the element of employee performance were examined by testing the following null hypotheses:
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Job Satisfaction among Workers in Public Services:8 H01: There are no significant relationships that exist between job satisfaction and the engagement of employees H02: There are no significant impacts of employee engagement and job satisfaction. 3.0 Research Design and Methodology This research proposal adopts a case study design or methodology. A qualitative approach of study will be utilized in which an analysis will be conducted on one or several cases studies. The study will make use of Australian Tax Office that would be analyzed and compared with other studies. Specifically, a collective case will be as the casing point, an aspect that will involve the comparison and study of numbers of cases accrued from different research studies. Close to 30 participants will be involved in the research study from the Australian Tax Office (D’Arcy, Syrotuik, & Siddique 2014, p. 611).The company’s employees and representatives will undertake a questionnaire or will be interviewed. In other words, the data collection process will involve interviews and questionnaires that will be done on a one-on-one basis.The qualitative data gathered would then be used in analyzing the collected data through a coding technique. 3.1. Research Sample and Population The population of this study comprises of employees and the executive leaders of the Australian Tax Office that engage in the running of the organizations processes. In this regard, the sample population of the research will be comprised of 30 subjects who will mainly be obtained from the organization. On the other hand, the study will use a purposive sampling technique that will allow the researcher to select the studies sample populace based on his/her judgment. Through
Job Satisfaction among Workers in Public Services:9 this, the researcher will ensure that only a population that meets the studies criteria’s is selected: that is, employees within the organization and executive officers of the company. 3.2 Research Instrument In regards to the instrumentation of the research, it is essential to note that the researcher will make use of questionnaires and qualitative interviews in the collection of the studies data. The interview questions will be created by drawing significantly on the studies hypothesis as well as its aims, goals, and objectives. In simple terms, the research questions and its aims will be used in the development of the studies interview questions. 3.3 Data Collection It is vital to establish that the secondary sources utilized in this research from the beginning are peer reviewed and accessible through different libraries save for the statistics which have been collected from other international firms that have been monitoring the performance of this organization in regards to employee performance and job satisfaction. Given this, the process of primary data collection for this study is detailed in the provided sources. In this regard, any other information picked from other sources is cited and references by following the latest Harvard format that discloses the author’s initials and other necessary details of publication. 3.4 Data Analysis The qualitative data collected and gathered in this study will be analyzed through a qualitative data analysis approach known as thematic analysis. The thematic analysis will enable the researcher to synthesize the studies patterns and themes through textual data that will be identified, examined, and taken through interpretation in an effort to determine the manner in
Job Satisfaction among Workers in Public Services:10 which these themes and patterns may help in construing answers to the specified hypothesis. In analyzing the studies data, the researcher made sure that observations were done on the common patterns and themes that emerged around the items of the hypothesis, efforts that helped in determining the divergences from these patterns, and the interesting issues that resulted from the collected data. This therefore played a significant role in determining whether the established patterns that emerged supported the study’s results as well as the corresponding qualitative data 3.5 Validity and Reliability In an effort to ensure that the findings of this research study are valid, the researcher will ensure consistency in referring to the study’s objectives as well as the study’s hypothesis that need to be addressed. This process is in this case achieved at the literature review section and the methodology stage. The design of the study is established with the intent of construing a logical comparison between the two variables established in this research study. This is similarly established in the data analysis stage and the interpretation of the results collected in this study. To endorse the validity of the study, summaries and the conclusion of the study will be used in reiterating its aim and intent (D’Arcy et al p.611). On the other hand, the reliability of the study will be conducted by ensuring that its proponents adhere to the principles and procedures of a qualitative approach of research. The analysis of data is in this case done at each and every stage of the research and the process repeated in an effort the limit the occurrences of errors. Additionally, the data was analyzed with the intent of establishing if the findings were in line with the hypotheses developed.
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Job Satisfaction among Workers in Public Services:11 4.0 Results The impetus of this study was to conduct an investigation in an effort to establish the connection between the aspect of job satisfaction and that of employee performance in public service. Following a preliminary synthesis of literature and data accrued from the public service industry, with precision to the Australian Tax Office, a sensible association between the variables of job satisfaction and that of employee performance in the public service industry was notable (Fachrunnisa et al. 2014, p.16). Employee performance and engagement therefore lies on the development of a positive attitude among employees towards an organization as well as its values. Further, the results revealed that there are no significant impacts on job satisfaction especially on employee engagement, a view that has provided a gap that is gaining popularity in research (Thiagarajan 2011, p.135). Employee engagement in this case emphasizes the need for the inclusion of communication to achieve success in the operations of an organization. Organizations therefore need to recognize their employees, an aspect that contributes to the establishment of an organizations competitive position. In other words, employees may be satisfied with their jobs but may fail to perform or engage in any meaningful work. Job satisfaction in real sense may not create or enhance performance (Schreurs et al. 2013, p. 340). However, engagement and job satisfaction have the capacity to increase the performance of employees. The Australian Tax Office is a government sector that is often under intense criticism from the public and media. Frequently the office operates in a highly politicized environment. The public service employees have to be accountable in their practices lest they get public out lash.
Job Satisfaction among Workers in Public Services:12 4.1: Limitations of the Study This research proposal was primarily comprised of a limited number of participants, thus detailing the fact that it may not be generalized to the entire organizations in the public service sector.Ontheotherhand,anotherlimitationoftheresearchstudyemanatesfromthe questionnaire and its method of study. In several studies that involve the approach of self- reporting, there are chances of recall biases as well as other forms of personal biases that emerge among the researchers and the respondents. Besides this, it is essential to note that much of the studies responses involved the views and perceptions of different employees and managers in the organization. Given this, the findings of the study could have been biased. 4.2 Delimitations In this regard, it is critical to establish that the study could effectively be delimited through the incorporation of a comprehensive method that seeks to search for the major and minor data collected without the use of a restrictive filter or methodology. In other words, the cording of behavior may be incorporated in the study in an effort to transform the findings of the study into statistics. According to the views of Marshall (2013), behavior coding would in this case play a significant role in assigning numerical identities to the behaviors of the data, efforts that help in statistically analyzing the data. Behavior coding additionally helps in minimizing the studies limitations.
Job Satisfaction among Workers in Public Services:13 Conclusion As provided in this study, it was palpable that a reasonable level of connection or relationship exists between the two variables of employee job satisfaction and that of employee performance inpublicserviceindustry.Employeeperformanceandengagementthereforeliesonthe development of a positive attitude among employees towards an organization as well as its values. Employee performance and engagement therefore lies on the development of a positive attitude among employees towards an organization as well as its values. Further, the results revealed that there are no significant impacts on job satisfaction especially on employee engagement, a view that has provided a gap that is gaining popularity in research.Further, the results revealed that there are no significant impacts on job satisfaction especially on employee engagement, a view that has provided a gap that is gaining popularity in research.
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Job Satisfaction among Workers in Public Services:14 List of References Black, M. M., & Holden, E. W. 2012. The impact on productivity and satisfaction among psychologists. Journal of Clinical Psychology in Medical Settings, 5(1), 117-131. Brown, R., Curran, M., & Cousins, J. 2008. Changing attitudes to employment? Research Paper No. 40, London: Department of Employment. D’Arcy, C., Syrotuik, J., & Siddique, C. M. 2014. Perceived job attributes, job satisfaction and psychological distress: A comparison of working men and women. Human Relations, 37(8), 603-611. Fachrunnisa Olivia, Adhiatma Ardian & Mutamimah 2014. “The Role of Work Place Spirituality and Employee Engagement to Enhance Job Satisfaction and Performance”, The International Journal of Organizational Innovation, Vol. 7 (1), pp 15-35. Henryhand. J.Carla 2009.“The Effect of Employee Recognition and Employee Engagement on Job Satisfaction and Intent to Leave in the Public Sector, Vol. 24 (3), pp 1-130. Herzberg, F., Mausner, B., Peterson, R., & Capwell, D. 2017. Job attitudes: Review of research and opinion. Pittsburgh: Psychological Services of Pittsburgh. Hulin, C. L., & Judge, T. A. 2011. Job attitudes. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology (pp. 225-276). Hulin, C. L., & Judge, T. A. 2013. Job attitudes. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology (pp. 225-276). Hoboken, NJ: Wiley
Job Satisfaction among Workers in Public Services:15 Jewell, L. R., Bevers, K. C., Kirby, B. J., & Flowers, J. M. 2011. Relationships between levels of job satisfaction expressed by North Carolina Vocational Agriculture and their perceptions. (n.a.) Judge, T. A., & Church, A. H. 2009. Job satisfaction: Research and practice. In C. L. Cooper & E. A. Locke (Eds.), Industrial and organizational psychology: Linking theory with practice (pp. 166–198). Oxford, UK: Blackwell. Locke, E. A. 1976. Thenature and causes of job satisfaction. In M. C. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1279–1349). Chicago: Rand McNally Maslow, A. H.1989.A theory of human motivation. In M. T. Metteson (Ed.), Management and organizational behaviour classics (pp 360-396). Homewood, III.: BPI Irwin.. Ryan, J. 2010. An Examination of the Factor Structure and Scale Reliability of the Work Motivation Scale, the Motivation Sources Inventory.Journal of Applied Social Psychology, 40(6), pp.1566-1577. Schreurs.B Bert, Guenter.H Hannes, Schumacher Desiree, Emmerik.V.Hetty, Notelaers2013. “Pay-Level Satisfaction and Employee Outcomes: The Moderating Effect of Employee Involvement Climate”, Human Resource Management, Vol. 52 5(3), pp 399- 421. Skalli, A., Theodossiou, I. and Vasileiou, E.2008.Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction.The Journal of Socio-Economics, 37(5), pp.1906- 1920. Spector, P. E. 2011. Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks: Sage.
Job Satisfaction among Workers in Public Services:16 T. Rajeswari, T. and Dr. P. Palanichamy, D. 2012. Impact of Training and Development on Employee Performance in Select Public Sector organizations.International Journal of Scientific Research, 3(4), pp.1-3. Thiagarajan.B, Renugadevi.V 2011. “Employee Engagement Practices in Indian BPO Industries – An Empirical Investigation”, Interdisciplinary Journal of Contemporary Research in Business, Vol. 2 (10), pp 134-141 Weaver, C. 2007. Relationships among pay, race, sex, and job satisfaction. Personnel Psychology, 26, 545-557 Ziegler, R., Hagen, B. and Diehl, M. 2012. Relationship Between Job Satisfaction and Job Performance: Job Ambivalence as a Moderator.Journal of Applied Social Psychology, 42(8), pp.2019-2040.