Job Satisfaction Among Workers in Public Services: A Case Study of Australian Tax Office

Running Head: Job Satisfaction 1
Business Research
Job satisfaction among workers in public services. a case study of Australian Tax
office

Job Satisfaction 2
Contents
Introduction......................................................................................................................................3
Project Objective.............................................................................................................................4
Project Scope...................................................................................................................................4
Literature Review............................................................................................................................5
Conclusion.....................................................................................................................................10
Reference List................................................................................................................................11
Appendix........................................................................................................................................13

Job Satisfaction 3
Introduction
The research examines various factors regarding job satisfaction in employment satisfaction
among workers in public services. The working conditions in entirely different between the
public sectors and private sectors in Australia due to different tax labor laws. Job satisfaction is
vital for the company to grow in the competitive environment. Job satisfaction is referred the
contentment of an individual from the job which can be measured in cognitive, behavioral and
affective components. The Australian Tax Office is the agency of government’s principle
revenue collection and manages the huge range of tax legislations. The role of ATO is important
in several other social and economic policies in the form of large payer of government funds,
provides of evaluation services by the Australian Valuation Office, superintendent of vital
aspects of the superannuation system and the guardian of the Australian Business Register. The
entire population of Australia gets impacted due to ATO. The research will define the various
factors that may affect the job satisfaction among workers in public services. The project
objective will be mentioned which support the entire research in an adequate manner and
literature review will cover the project objectives.

Job Satisfaction 4
Project Objective
The major objective of this research is to find out the factors that affect the job satisfaction
among workers in public services. Australia Tax Office’s case study is taken to evaluate the
various factors and to make comparative analysis with the support of different authors’ journal
articles and books. The main project objective is to evaluate the challenges faced by the
employees in the public sector.
Project Scope
The project scope of this research is wide. Job satisfaction has become vital component in the
organization as it helps to attain the objectives of the company within time frame. There are
various factors that influence the working environment of the workers adversely and being the
cause of job attrition. The project will facilitate in developing the insights for the factors which
affect the job satisfaction in Australian Tax Office. It will help to handle the situation in perfect
manner so that employees of the public sector can be satisfied and provide the quality services to
the Australians.