This report provides an overview of the tourism sector and focuses on a small boutique hotel in Canada. It discusses market segmentation, delivering quality, distribution channels, and the importance of advanced technology.
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Key Markets and Distribution Channels
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Contents INTRODUCTION...........................................................................................................................3 MAIN BODY..................................................................................................................................3 Summary of the tourism sector and Business selected................................................................3 Market Segmentation...................................................................................................................4 Delivering Quality...........................................................................................................................4 Tangible items.............................................................................................................................4 Distribution Channels......................................................................................................................5 Type of distribution channel........................................................................................................5 Number of passengers..................................................................................................................5 Technology......................................................................................................................................5 Importance and usage of advanced technology...........................................................................5 CONCLUSION................................................................................................................................6 REFERENCES................................................................................................................................7
INTRODUCTION A distribution channel can be defined as that chain of businesses which consists of activities related to providing products and services to ultimate consumers. It can include retailers, wholesalers and distributors. Internet can also be the part of distribution channel. Present report will lay emphasis on small boutique hotel situated in Canada. James hotel in Toronto is an intimate hotel which consists of 10 rooms with stylish décor. It will provide brief overview of this sector. MAIN BODY Summary of the tourism sector and Business selected Brief overview of sector:Small boutique hotel is an intimate hotel which do not consists of more than 100 rooms. They provide accommodation and food services to individuals who are staying with them. It is better than normal hotels as it provides guests with more crazy experience that lacks the vastness of a normal hotel. Travellers who want to enjoy leisure and quality time without disturbance of more crowd can go for small Boutique hotels. These type of accommodation services also have creative and attractive interiors which assists them in attracting more travellers towards them. It has been analysed that boutique hotels are growing with an increased pace; more number of individuals are looking to invest in this sector. Growth of these hotels are been increasing because of location, quality and attractiveness of services that is being provided by them. In United Kingdom travellers it has been recorded that travellers are going to invest £26.3 billion, in this business(Melián-González & Bulchand-Gidumal, (2016). So there is a significant growth in this sector. Small boutique hotel provides travellers with more reliable and local experience. By staying in them, travellers can get more connected to destination, they can explore more. In Canada, these type of accommodation services has seen an incline of 10%. Individuals are generating more revenue through boutique hotels. Actual business operating in this sector:The James hotel, Canada is an exclusive small boutique hotel who are engaged in providing luxurious services to travellers. They have 10 suites and room and a stylish Furniture’s. This business was established by owners 20 years ago. Hotel is providing accommodation services to its travellers, they have master suite which consists of attractive marbled bathroom. They have ideal lounges and facility of hot water Spa in order to attract consumers. The main and private room in hotel is separated by a Door. Individual can also
conduct business meeting over there, as small boutique hotel provides services like I-pod, I-pad, personal smartphones etc. Market Segmentation Target customers of hotel:The James hotel Canada has segmented their market on demographic basis, they are targeting people between the early 20s and mid-50s. As they are engaged in providing high class luxurious services their main target is couples who want to enjoy quality time with each other (Melián-González & Bulchand-Gidumal, (2016). Small boutique hotel is also giving opportunity to travellers to dine in executive lounge, they also provide them with ala carte breakfast. Guest also receive various types of complimentary services like health club, spa and swimming pool. Information included:Small boutique hotel that is James hotel lays their emphasis on segmenting market on demographic basis. They are engaged in doing research about individual’s personal interest of travellers. There main focus is on leisure travellers who want to take vacation from everyday mundane life. They want to relax on beaches or in room. So their main focus is on providing high quality services to these individuals. They are working towards analysing needs and demands of them so that they can increase their goodwill and reputation. Specialised tourist segment:There specialised tourist segment is people who have special interest, like they are targeting couples who wants to have fun and be in touch with nature. Delivering Quality Tangible items In the context of products and services of hotels, it can be said that quality is one of the main key of the success. Quality is one of the main factor which is being considered by customers. The James hotel provides luxurious bedrooms to its target market, specially to married couples. It provides marbled bathroom as well as whirlpool bath, attractive interior furniture, spacious lounge below. Sophisticated rooms including king-sized bed, balcony which gives attractive view. All these are main tangible items given by this hotelMelián-González & Bulchand-Gidumal, (2016). It is stated that The James hotel identify customers needs and market trends with marketing activities. In the analyse, it identifies that what its competitors are doing and how it can take competitive advantages. With the help of market analysis, it maintains service quality
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and expectations. By making an effective use of technology, in depth research, it develops services and quality of all products. Distribution Channels Type of distribution channel The James Hotel provide online reservation or booking facility to its target market and customers. It has a huge hotel findings and booking engine on its main website. So, it can be said that focuses on digital marketing and distribution for selling its services and products to its customers. Rather, website and online distribution of products, it uses third party merchant model. According to this model, it has a contract with Some Websites like booking. Com which makes booking available through some travel agents. It has some loyalty programmes which allow its loyal and potential customers to get extra points by staying in this hotel. It is the best way of promoting products and distributing services to customers. It helps The James hotel in maintaining the long-term relationship with its customers. This hotel makes its customers enthusiastic to use its services. So, it can be said that this company use both online and offline distribution channelsPoletti, (2019). Number of passengers By making an effective use of each of the distribution channel it limits number of passengers as per the number of rooms. It provides all details on website like 15 rooms are booked already, 10 rooms are left like this. By doing this, it can be said that it limits the number of passengers as well as rooms. It has critical impacts on its performance. By limiting number of rooms, it cannot increase sales but on the other hand, by doing this it can maintain quality of services. By maintaining quality and limiting number of rooms, it makes its loyal customers feel that they are important for the company. For them quality matters rather quantity. When they make customers feel that quality is their preference then it increases customers satisfaction. Technology Importance and usage of advanced technology In the context of technology in hotel industry, it can be said that using social media for online booking and other services playing a vital role. In the context of The James Hotel, it is stated that it is making an effective use of room service robots. It is one of the best way of saving
time of others. Usage of this technology or room service robot has made significant changes as it satisfy needs of al types of guests without getting tired and boring. Guests also enjoy this service. Using technology not only increase sales of hotel but also help hotels in increasing customers' satisfaction and experience. Using social media and internet for online booking, room service robots save time of customers. Via Social media and on company's online Website, guest can get all type of informations which helps them in taking the best buying decisionLuan, Zhang & Zhang, (2020). The James Hotel provide post sales services to guests online which increase their satisfaction and experience. Advanced technology, providing Wi-Fi, other facilities and online services, hotel is increasing its revenue. One of the most important benefit is it decreases labour cost, increase customersatisfactionwhich retaincustomerswith thecompanyfor the longrun. When customers retain with the company then it increases brand image which attract other customers. This helps company in increasing sales and revenue as well. CONCLUSION From the above study, it has been summarized that technology and quality played a vital role in hotel industry. It attracts customers towards buying services and products of company which increases sales and customer’s satisfaction.
REFERENCES Books and journals Luan,Y., Zhang,S., &Zhang,J. (2020,January).TheapplicationofISO9000quality managementsysteminthedevelopmentofhotelindustry.In2019International Conference on Management Science and Industrial Economy (MSIE 2019). Atlantis Press. Melián-González, S., & Bulchand-Gidumal, J. (2016). A model that connects information technology and hotel performance. Tourism Management. 53. 30-37. Poletti, E. (2019). Furniture design and digital distribution channels. Systemization and
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