Scope of Hospitality Industry

Scope of Hospitality Industry
Introduction
Hospitality industry is one of the most
flourishing industry in the world as it is a broad
category of businesses in services sector. This
industry is much broader in terms of comparison
to the other industries as it covers a diverse
range of businesses such as, boutique hotels,
restaurants, banqueting and conferencing, etc.
when the other industries are about few number
of businesses only (Boella and Goss-Turner,
2013). The report focuses on understanding the
structure of the hospitality industry with respect
to the hotel London Hilton on Park Lane, which
is a hotel situated on Park Lane in Mayfair
district of London. The report further elaborates
on scope, size of hospitality industry along with
various skills required for the operational roles
in the industry.
Current structure, scope and size of the hospitality industry
Hilton Hotel & Resorts is an American global brand
providing services in hotels and resorts. London Hilton
on Park Lane is one of the established hotel of the
chain situated on Park Lane in Mayfair District, which
is 28 storey building consisting of 453 rooms and 56
suites. The hotel was opened in the year 1963 as
London Hilton.
The scope of the hospitality industry means the wide
range of businesses covered under the industry. The
main purpose of the businesses covered under the
industry is to serve the customer in a way which
ensures higher customer satisfaction. The industry
majorly focuses on customer service and therefore, is
called the service based industry. Talking about the
businesses there are five different segments of the
hospitality industry – food and beverages, travel and
tourism, lodging, events and recreation, which are
explained as follows: Lodging or Accommodation:
Lodging is basically providing accommodation for a
period of time. This sector of the industry consists of
luxurious or small boutique hotels, lavish resorts,
motels, camp grounds etc. This sector like the other
sectors focus on providing customer service along with
efficiency, comfort and world class amenities.
Food and beverages: This is the largest segment of the
hospitality industry and one of the crucial sectors of the
industry.
Travel and tourism: This is a very broad sector of
hospitality industry involving various different key
players such as, airlines, trains, cruises etc. around the
world.
Boella, M. and Goss-Turner, S., 2013. Human resource
management in the hospitality industry: A guide to best
practice. Routledge.
What are the 5 different sectors of Hospitality
Industry? 2016. [Online] Available through
<https://www.soegjobs.com/2016/09/07/different-
sectors-hospitality-industry/>
References
It can be concluded that the hospitality industry is one
of the fasted growing industry across the world as it
provides broad fields of businesses in the services
sector. The report clearly mentions the structure, size
and scope of the industry in context of the hotel
business –London Hilton. The report also gives a brief
about the skills required in the operations and
management of the industry.
Conclusion