Continuous Improvement and Risk Management

This document provides knowledge assessment instructions for BSBMGT516 and BSBRSK501 units. It covers topics such as systems and procedures for continuous improvement, the Ishikawa fishbone diagram, and a continuous improvement plan for reducing travel expenses. It also discusses the importance of performance management and knowledge management in achieving continuous improvement. The document includes short answer questions and recommendations for evaluating sustainability and measuring effectiveness.

Knowledge Assessment (Event 1 of 3)
Criteria
Name of the cluster
Risk (Cl_Risk)
Unit codes, names and release numbers
BSBRSK501 Manage risk (Release 1)
BSBMGT516 Facilitate continuous improvement (Release 1)
Qualification/Course code, name and release number
Teaching staff/student will need to select the correct qualification/course the student is enrolled in
from the dropdown list.
901-00012VO1 Statement of Attainment in Managing Risk and Facilitating Continuous
Improvement

For queries, please contact:
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This assessment can be found in the:
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permission of the TAFE NSW. Information contained in this document is correct at time of printing: 31 August
2024. For current information, please refer to our website or your teacher as appropriate.

Assessment instructions
Table 1Assessment instructions
Assessment details Instructions
Assessment overview The objective of this clustered assessment is to assess your knowledge
in the following units:
 BSBMGT516 Facilitate continuous improvement
 BSBRSK501 Manage risk
As would be required to:
 Manage risks in a range of contexts.
 Take an active role in managing a continuous improvement
process in order to achieve an organisation’s objectives.
Assessment Event
number
1 of 3
Instructions for this
assessment
This is a clustered written assessment and it will be assessing you on
your knowledge of all of the units listed in this assessment.
This assessment consists oftwo parts:
1. Short answer questionsBSBMGT516
2. Short answer questions BSBRSK502
Submission instructions On completion of this assessment, you are required to upload it or
hand it to your trainer for marking.
Ensure your name is at the bottom of each page of this assessment.
You must keep a copy of all electronic and hardcopy assessments
submitted to TAFE and complete the assessment declaration when
submitting the assessment.
What do I need to do to
achieve a satisfactory
result?
To achieve a satisfactory result for this assessment, all questions must
be answered correctly and in your own words. Tips to avoid plagiarism
are located on the TAFE NSW Library Services page
(https://tafensw.libguides.com/copyright/plagiarism).
This may involve your assessor, allowing you to resubmit some of your
answers. Alternatively, your teacher/assessor may ask you additional
questions to confirm your understanding and knowledge of the topic
area.
What do I need to Access to :

Assessment details Instructions
provide?
 office equipment
 computer with relevant software
 internet access
 student workbook, training materials and other research you
have completed.
What the assessor will
provide
Access to:
 learning materials
 virtual enterprise Plan2go
website(http://plan2go.nctafe.edu.au/)
 learning management systems such as online learning
platforms,where applicable
 relevant legislation, regulations, standards and codes
 relevant workplace documentation and resources
 case studies and, where possible, real situations.
Due date/time allowed The assessment must be submitted by the due date noted on the Unit
Assessment Guide. If you study online, you can find assessment due
dates/time allowed/venue information on your online platform on the
Assessments page or in your Training plan.
You should allow a minimum of four hours to complete this
assessment. You may need additional time for preparation, research
and revision to ensure you have responded to each question
satisfactorily.
Supervision This is an unsupervised assessment.
Your assessor may ask for additional evidence to verify the authenticity
of your submission and confirm that the assessment task was
completed by you. This may include oral questioning, comparison with
in-class work samples, or observation.
Assessment feedback,
review or appeals
In accordance with the TAFE NSW policy Manage Assessment Appeals,
all students have the right to appeal an assessment decision in relation
to how the assessment was conducted and the outcome of the
assessment. Appeals must be lodged within 14 working days of the
formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any

Assessment details Instructions
concerns about your results, contact your Teacher or Head Teacher. If
they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at
your college/campus.

Specific instructions
Read each question carefully, ensuring you answer all parts. The word count is a general
guide and is provided to ensure you write enough detail to adequately answer the question,
considering your organisational requirements for each one.
All answers must be in your own words and include Harvard in-text referencing where
appropriate, as well as a reference list at the end of the document. Information on using
Harvard referencing can be found in the TAFE NSW Harvard Referencing
Guide(https://share.tafensw.edu.au/share/file/316a6f1b-57d3-4a83-bfdd-4e82851e14b2/1/
Harvard_Referencing_Guide.pdf).
Submission requirements for this assessment event
Submit the following to your assessor for marking:
r Completed Cl_Risk_AE_Kn_1of3 assessment document.

Part 1:Short answerquestions relating to BSBMGT516
1. Explain how systems and procedures can support effective continuous improvement.
Your response should be approximately 100-150 words.
There is huge positive role of systems and procedures in continuous imporvment within the
organisations. Systems and procedures are work as guide that provides support to employees to
work effectively by adhering the standards. The impact of such standards has positive that resultant
into improvement of skills and personality along with bringing level of professionalism in work. The
beneficiary impact is ascertainedover the level of performance within an organisation because they
able to complete work on time with the aid of improved level of skills and knowledge. Now, Each and
everyone within an orgnaisationperfoms the work with full capabilitiesthat resultant into optimum
utilisation of existing resources. In future, this exercise must have positive contribution in direction of
continuous level of improvements within an organisation under different aspects such as employee
retention, team building, productivity, workplace atmosphere and in end last profitability (Boer and
et. al., 2017).
2. Explain how continuous improvement systems and processes relate to the following
business systems. Each response should be approximately 50-100 words.
a. Performance management.
Employees are the main asset of an organisation. The success and failure is also totally depnds upon
their perfomances. This would be the reason that if they perform well, success wil come within an
organisation. This depicts that performance management is important within an organisation for the
purpose of building the culture of continuos improvement. There are many other benefits assoicted
with the aspect of performance management that simultaneously aid in attaining continuos level of
imporvements such as identification of devitaions in current performances, removal of erros through
providence of effective strategies and improvement of skills and knowledge of employees. The
futuristic impact of all these upon an organisation is positive where they able to achive their desired
objectives along with creation of hard working culture (Mone, London and Mone, 2018).
b. Knowledge management.

Knowledge is the main aspect that allows the employees to perform their task and complete the
same in desired period of time. The high level of knowledge not only help in completion of work with
quality and before the time but also aid in brining innovation within an organisation. The futuristic
impact of this will bring contunuos level of improvements within an organisation where it not only
motivates the other to be creative but also bringing high evel of transformation in working
processes. This must aid in future about reducing the level of costing along with improving the level
of profit margins.
3. The Ishikawa fishbone diagram is a cause and effect diagram that provides a structured
way to think through possible causes of a problem.
For this problem: Mary is always arriving late to work, construct a fishbone diagram with a
minimum of four spines and four possible causes for each spine. You can refer to examples
and use a writeable template on the Plan2go website,
(http://plan2go.nctafe.edu.au/assets/document-library/3rd-party-tools-and-techniques-
click-index/CauseEffect.html) create your template or use one from your workplace.
Submit the fishbone diagram as an appendix to this document or upload separately.

4. Continuous improvement plan
The Operations Manager at ABC Foods has identified an area of inefficiency that needs to be
improved and recommends using a PDCA continuous improvement approach.
ABC Food’s operations are geographically dispersed as follows:
 Head Office is located in France,
 Australian administrative team is located in Sydney, Australia,
 Manufacturing plant is located in Newcastle, Australia
The estimated annual travel cost to ensure business continuity is in excess of $30,000
The sustainability policy of ABC Foods states: ‘We will consider and minimise our
potential environmental impact in our daily business operations and processes to be
environmentally responsible’.
a. Research and propose two improvement options to reduce costs for travel, which are
environmentally sustainable. Your response should be approximately 100-150 words.
There is huge need for an organisation to work over reduction of transporation cost along with
selection of the mediums that will be enviornmtallysustianble (Boer and et. al., 2017). This is also
important to do because of the sustianbility policy they followed. The recommendations about the
two different medums that no only help to educe the cost but also environmentally sustainable in
nature is defind below with the aid of PDCA cycle;
Plan: The major focus will be provided over adoption of two aspects such as vedio conferencing and
online survillence.
Do: These both will help an organisation to reduce the cost along with providing high level of
environment safety (Silva, Medeiros and Vieira, 2017).
Check: It is ascertained that cost of using both methods will be lesser then the cost of train travel.
Also, these are environmentally sustianble.
Act: This is the step that includes implementation and usage of methods for the purpose of
performing functions.
b. Draft a process for the Operations Manager to use to evaluate the sustainability of
the options proposed. Your response should be approximately 100-150 words.

It is the duty upon operational manager that ensuring about the sustainability of existing and
proposed optionsin regular manner. This has huge level of importance within an organisation
because this will provide an opportubty to adhre the approaches that have maximum level of benefit
to an organisation (Gonzalez and Martins, 2016). The draft process which is needed to adhere by
the operations manager for ensuring the sustainability of proposesd options is presented below;
Ensure about working procedure
Analyse resource requirement
Analyse knowledge of employees
Potential benefits associated with future performance
Risks associated with implementation
Cost of reparining and service
Determination of the information in respect to above mentioned all points help in ascertaining the
maximum level of benefits which are associated with application of particular option. This futuristic
impact of this aid in adoption of only sustianble options.
c. The PDCA cycle includes a check stage where the organisation is required to measure
the effectiveness of the proposed solutions put forward above to reduce travel
expenses in a pilot program.
Describe four digital systems/records/data sets management require to measure
effectiveness. Your response should be approximately 100-150 words.
The process of checking is impotant in PDCA cycle. This help determine that how the proposed
solution work and able to meet the desitable targets or not (Jagusiak-Kocik, 2017). The exercise of
check further aid in ascertaining deviation in performance that reduces the effectiveness level of
some particular option. This is important to do effectively as aid in decion making about final usageor
not within an organisation. There are many aspects that can be used for the pupose of checking an
option like digital systems, records and data sets. In the direction of measuring effectiveness of
options provided as solution to reduce travel expenses, some tools are defined below;

Compare with past amount of expenses
Determine the level of competence and control through compariing with past records
Determine number of errors
Determine the level of innovation through aid of improved communication
Determine the improvement in level of performance
Acsertaining views from the ground level feedback and compare with previous number of issues
d. Based on your response to Q4c, recommend to management where the documents
specified should be stored and located. In your response include any permissions or
restrictions that may apply for access. Your response should be approximately 50–
100 words.
All the information that were gained mentioned above needed to store and locate at
effective place by a management. The main reason behind the storage that this further aid in
comparing the future results with previous one along with taking improved level of
decisions. The information about the storage and location of these documents is provided
below;
All the doucments going to be stored in locker at head office of an organisation.
The minimum period of time upto which they have to hold the such doucmnts will be 8 years
The documents accessed by employees only after the permission of management
These will be stored in periodic basis that allows easy level of comparison

e. Propose two strategies that can be used to capture insights and experiences from the
pilot program that can be accessedthrough a knowledge management system. Your
response should be approximately 50–100 words.
The two strategies that will help in ascertaining insights and experinces from the pilot project are
defined below;
Acertaining employees feeback and views:
Audit of results and performance on quarterly basis

5. For this section, you will be required to refer to Demming’s model of continuous
improvement.
a. Research quality service and explain how continuous improvement systems and
processes can improve customer satisfaction. Include an example in your response.
Your response should be approximately 50–100 words.
Quality service means deliverance of services that will be effective in nature to meet the desired
needs of consumer. In this reghard, an organisation has to fouc over the adoption and usage of
continuos improvement model. This wil not only help to improve the level of service but aid in
addition of the determiannats which are currently demanded in market. The positive impact of this
exercise will be ascertained by an organisation where they able to to provide high level of service as
compared to others along with fulfilment of all different needs of consumer. In overall manner, this
resultant into improvement of customer satisfaction that always avial service from the same
organisation (Afrin and Islam, 2017).
b. Recommend four methods of collecting information to determine improvements
needs and provide an example of when each method could be used. Your response
should be approximately 50–100 words.
Four different methods of collection information are provided below that further aids in determining
improvement of needs;
External Market analsysis: This help to determine changes in external environment conditions.
Competitor analysis: This help to determine number of competitors and their power.
Resource analysis: This help to analyse existing level of resources.
Internal workplace analysis: This help to ascertain internal working atmoshphere.
c. You have decided to establish a Customer Service Quality Circle to participate in
continuous improvement and inform opportunities that can be communicated to all
stakeholders. Each response should be approximately 100-150 words.
i. Discuss the purpose and value of establishing aCustomer Service Quality Circle.
The main purpose of establishing customer service quality circle is to ascertain the views and
feedbacks from customer and further implement the same within an organisation for the purpose of

attaining high level of continual improvement. The another objective behind its settelement is to
provide all information to consumers which was communicated to stakeholders.
ii. Identify the support required for team members to fully participate in the
Customer Service Quality Circle.
The support required for team members is presented below;
Providence of training about dissemination of information to consumers
Training to improve learning capacity
Ascertain the feedbacks and views from consumer whenever they connected
Bringing high level of programmes to improve internal level of communication and coordination
iii. Establish a system to communicate the Customer Service Quality Circle
continuous improvement process to the team.
The system that will be used as communicator for providence of information to team about customer
service quality circle is presented below;
For the purpose of communication, face to face system of communitaionwil be best in nature. This
not only help to provide inormtion but also provides the opportunity to clear their doubts regarding
the working of customer service quality circle. Face to face metho also aid in developing high levl of
coordination in team which is important for the purpose of attaining success in new workings (Seo
Lee. and Moon, 2016).

Part 2: Short answer questions relating to BSBRSK501
1. The ASISO 31000:2018 Risk Management – Guidelines explain the key principles of risk
management. These guidelines can be accessed through the TAFE NSW’s library guides:
https://tafensw.libguides.com/standards. Review Section 4 and 5 of these guidelines.
a. In your own words outline the purpose of risk management and the risk
management framework.Your response should be approximately 50-100 words.
Risk management is important while performing any kind of work. This help in identification of risks
at planning stage along with building of appropriate strategies that will work as supporter in
contingencies situation. In respect to the effective management of risk, needed to use appropriate
framework accrding to the nature of business and organisational operation. These framework varies
and adopted by the managements according to their own requirement and needs.
The main purpose of risk management is to plan in advance about the risks for their removal or
application of strategies that will help to eliminate the same. On the other hand, risk management
framework having the purpose of to fulil the needs and requirements of an organisation in
identification of risk on the basis of their size and operational nature (Hopkin, 2018).
b. Summarise the eight principles of risk management. Your response should be
approximately 200-300 words.
Eight different principles of risk management are defined below;
Integration:An association ought to coordinate its hazard the board endeavors into all parts and
exercises of the association.
Structured and comprehensive:Making and following an exhaustive, organized hazard the executives
approach prompts the most predictable, alluring danger the executives results.
Customized:An association's hazard the executives approach ought to be altered to their own needs,
including the association's destinations and the outer and inside setting where the association works.
Inclusive:To be best, chance administration ought to include all partners in proper and opportune
manners. This permits the distinctive information sets, perspectives, and impression of all partners to
be thought of and executed into chance administration endeavors.
Dynamic:As the association changes, including its outer and interior setting, the association's hazard
the board program and endeavors should change, as well.

Uses best available information:Compelling danger the board is finished by considering data from
the over a wide span of time just as foreseeing what's to come.
Considers human and culture factors:Hazard the executives is a human movement and it happens
inside at least one culture (authoritative culture, and so forth.).
Practices continual improvement:Through experience and learning, chance administrators must
endeavor to constantly improve an association's hazard the executivesendeavors.

2. Review risk management organisational documents and AS ISO 31000:2018 Risk
Management – Guidelines.
a. Outline the purpose and key features of organisational policies, procedures and
processes for risk management. Your response should be approximately 200-250
words.
Organisational policies have the main work related to direction to employees for the performance of
their functions effectively. The main purpose is to maintain uniformity within an organisation where
all employees will use the same criterion for performance of functions so no confusion will creates at
workplace.
Organisational procedues are the set frameworks that are needed to adhere for doing work. The
main purpose of this procedure is to guide the employees that they work under their limites and try
to accomplish their desired objectives.
Processes for risk management is about the aspects that are needed to adhe for managing risk in
future. The main purpose is to plan about the risks and build the strategies. This help in tackling the
risks in future along with their elimination.
b. Locate a copy of your organisation’s risk management policy or access the Plan2go
Risk Management Policy (located in the Plan2go Risk Management Plan) and review
the strengths and weaknesses of the existing arrangements. Your response should be
approximately 100-150 words.
Strengths and weaknesses of existing arrangements regarding organisational risk management policy
are presented below:
Strengths

Help to plan risks in respect to all areas
Allows the aid of expertise personnels
Aid in building of alternative measures
Help to determine time period when they will occur
Help to safeguard against the risks
Help to eliminate risks
Help to improve future opertaions
Weaknesses
Time consuming in nature
Difficult to analyse associated risks
Low possibility of occurring assumed risks
3. Outline the legislative and regulatory context of the organisation in relation to risk
management.
a. Consider the legal risks facing an organisation. Go to the website of the Fair Work
Ombudsman (FWO) website(http://www.fairwork.gov.au/) and answer the following
questions:
i. Identify and list the ten National Employment Standards, which are the
minimum employment entitlements for employees in Australia in your own
words. Explain the risk to the organisation of not applying the Standards. Your
response should be approximately 100-150 words.
Ten national employement standards that defines the minimum employment entitlements for
employees in Australia are presented below:
Maximum weekly hours
Requests for flexible working arrangements

Parental leave and related entitlements
Annual leave
Personal/carer's leave, compassionate leave and unpaid family and domestic violence leave
Community service leave
Long service leave
Public holidays
Notice of termination and redundancy pay
Fair Work Information Statement
If all these are not following by an organisation then employee have the right to file complaint
against an organisation. In future organisation will be penalised for their actions. Directly
government also will take action against an organisation. This will impacts the image of an
organisation where neither employees want to join nor the clients (Blacker and et. al., 2016).
ii. Review the News and Media Releases section of the Fair Work Ombudsman
website. Locate an example of a case where an organisation has been
prosecuted for breaching the Fair Work Act and:
 identify the cause/s of the non-compliance
 recommend two corrective risk management actions the organisation can
take.
Your response should be approximately 100-150 words.
An organisation was prosecuted for breaching the fair work Act because not paying the minimum
amount of salary that decided by government to pay all of their employees.
The two risk management actions that an organisation can take in this regard includes;

Hire expertise HR: This will to enroll the employees on same pay basis as directed by government
Regular analsysis of requirements: This will help to ascertain the information about any changes
along with impelmenetation of same within an organisation.
b. Consider the risks organisations face related to their employees. Some discrimination
laws require an employer to make ‘reasonable adjustments’ in the workplace for
people with a disability. Go to the Australian Human Rights Commission
website(https://www.humanrights.gov.au) and answer the following questions.
i. Interpret and explain the concept of ‘reasonable adjustment’ and provide three
workplace examples. Your response should be approximately 50-100 words.
Reasonble adjustments are changes to the workplace that permit individuals with inability to work
securely and beneficially. Under the Act, 'incapacity' incorporates: physical, mental or neurological
sickness or turmoil. disease, regardless of whether brief or changeless.
According to the Act, further portrayal called as sensible alterations'. They can be changes to
approaches, working practices or physical formats, or giving additional gear or backing. The
modifications must be 'sensible'. ... In the event that your manager doesn't cause the changes they to
have an obligation to make, it could be segregation.
ii. In your own words, explain the term ‘vicarious liability’ and recommend four
steps employers can take to meet their obligations to provide a workplace free
of discrimination and harassment and reduce risk. Your response should be
approximately 150–200 words.
Vicarious obligation is a legitimate regulation that allocates risk for a physical issue to an individual
who didn't cause the injury yet who has a specific lawful relationship to the individual who acted
carelessly. It is likewise alluded to as credited Negligence.
Four steps that needed to made for making workplace free of discrimination includes;
Adhering of Act provisions

Provide training to employees
Building supervisory team
Follow common principles
c. Outline the legislative work health and safety obligations of organisations under the
NSW Work Health and Safety Regulation 2017, Part 3.1 Managing risks to health and
safetyin your own words. Your response should be approximately 150-200 words.
Part 3.1 applies to an individual leading a business or undertaking who has an obligation under these
Regulations to oversee dangers to wellbeing and security.
A particular prerequisites under these Regulations for the administration of hazard must be
consented to while executing the necessities of this Part.
Examples:
1 A necessity not to surpass an introduction standard.
2 An obligation to execute a particular control measure.
3 An obligation to evaluate hazard.
An obligation holder, in overseeing dangers to wellbeing and security, must:
(a) dispose of dangers to wellbeing and security so far as is sensibly practicable; and
(b) on the off chance that it isn't sensibly practicable to take out dangers to wellbeing and security—
limit those dangers so far as is sensibly practicable.

d. Consider the financial risks of organisations. Explain how the financial internal audit
process contributes to effective risk management, meeting requirements of the
Corporations Act 2001 (Cth). Your response should be approximately 50-100 words.
Internal audits assess an organization's inside controls, including its corporate administration and
bookkeeping forms. They guarantee consistence with laws and guidelines and help to keep up
precise and convenient budgetary revealing and information assortment. There is huge role of this
audit in risk amangement as provides the information about frauds and errors that can be rectify
further. This not only aid in amanging risk but also aid in fulfilling other requirements (Rodriguez
Bolivar and et. al., 2016).
Reference list
Afrin, A. B. and Islam, R., 2017. A conceptual model of continuous improvement in total
quality management from Islamic perspective. Australian Academy of Business
and Economics Review. 4(1). pp.1-16.
Blacker, S. D. and et. al., 2016. Physical employment standards for UK fire and rescue
service personnel. Occupational medicine. 66(1). pp.38-45.
Boer, H. and et. al., 2017. CI changes from suggestion box to organisational learning:
continuous improvement in Europe and Australia: Continuous Improvement in
Europe and Australia. Routledge.
Boer, H. and et. al., 2017. CI changes from suggestion box to organisational learning:
continuous improvement in Europe and Australia: Continuous Improvement in
Europe and Australia. Routledge.
Garcia, S. and et. al., 2016. Corporate sustainability management: a proposed multi-criteria
model to support balanced decision-making. Journal of Cleaner Production. 136.
pp.181-196.
Gonzalez, R. V. D. and Martins, M. F., 2016. Capability for continuous improvement. The
TQM Journal.

Hopkin, P., 2018. Fundamentals of risk management: understanding, evaluating and
implementing effective risk management. Kogan Page Publishers.
Jagusiak-Kocik, M., 2017. PDCA cycle as a part of continuous improvement in the
production company-a case study. Production Engineering Archives, 14.
Mone, E. M., London, M. and Mone, E. M., 2018. Employee engagement through effective
performance management: A practical guide for managers. Routledge.
Rodriguez Bolivar, M. P. and et. al., 2016. Risk factors and drivers of financial sustainability
in local government: An empirical study. Local Government Studies. 42(1) pp.29-
51.
Seo, Y., Lee, C. and Moon, H., 2016. An organisational learning perspective of knowledge
creation and the activities of the quality circle. Total Quality Management &
Business Excellence. 27(3-4). pp.432-446.
Silva, A. S., Medeiros, C. F. and Vieira, R. K., 2017. Cleaner Production and PDCA cycle:
Practical application for reducing the Cans Loss Index in a beverage
company. Journal of Cleaner Production. 150. pp.324-338.

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