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Knowledge Audits for Business Analysis

   

Added on  2021-06-17

30 Pages3209 Words34 Views
Running head: KNOWLEDGE AUDIT FOR BUSINESS ANALYSISKNOWLEDGE AUDIT FOR BUSINESS ANALYSISName of the StudentName of the UniversityAuthor Note

KNOWLEDGE AUDIT FOR BUSINESS ANALYSIS1

KNOWLEDGE AUDIT FOR BUSINESS ANALYSIS2Introduction:Auto Accessories is a small company distribute and sell vehicle accessories. Althoughthey are new at the market they gain popularity among car owners for showcasing manyattractive accessories. Most of their products come from an overseas supplier who are alsospecialist in manufacturing special and attractive designed accessories for cars. Many car ownersacknowledged their products and purchase those products for driving experience enhancement.That make the company even more popular that is helping them to growing faster. Customersidentified there specialism in popular and useful accessories such as colorful decorative carstickers, traffic recording camera, parking assistance camera viewer and many more. Thisattractive accessories attract many customer that increased their business procedure to a higherlevel. However, certain incensement in the business also increase their issues regardingmanagement and customer satisfaction. Their current architecture is suitable for small businessas they started. Now for the business growth they need to reestablish their business architecturein order to continue their legacy and implement new services. They are facing problems in bothinternal and external management section. Internally, the staff number is also growing so thatmanagement of staff payroll, ware housing and other in-house activities are hard to maintain forlack of suitable architecture. The most dominant problem is occurring in the customermanagement section. Customers’ needs to come down to the warehouse in order to purchasedesired accessories. They cannot even check the availability before as they need to visit thewarehouse or contact with the customer service staff. Staffs are also unable to fulfill all thecustomers’ requirement. So now owner of AA is thinking to implement an updated managementsystem in order to run the business effectively.

KNOWLEDGE AUDIT FOR BUSINESS ANALYSIS3Business caseBA role is to consider the gap analysis in order to find the lack between the desire goaland the current state. The current state of the company is not very suitable as their architecture ofbusiness process is not working effectively. The current architecture and business process areneeds to be analyze first to evaluate and implement the business process to continue theirbusiness. This analyses process will also assist to find the opportunities and job role ofindividual. Their current system is getting robust as it cannot able to solve any issues they arefacing rapidly. The business audit can be useful to understand the current situation. AA is afacing management issue as they are unable to manage their business process. Customers areunable to transit a suitable interaction with the company. Customers’ needs to locate their desiredaccessories all by themselves as not much staff helps available. The main functionality units aremaintained by the administrative staff who are responsible for manage activates and carry outbusiness problems. Customer service staff are responsible for fulfill the customer requirementand help them to showcase their desired product they are also responsible for providingavailability information to the customer.Problem: Auto Accessories is currently facing issues in the management section for theoverwhelming incensement of customers for their attractive products. There are certain problems occurs in their current business process is mainly in twosection. AA is unable to produce any suitable platform for their customers. Customers’ needs tovisit the AA store in order to check availability or purchase any product. They have foreign

KNOWLEDGE AUDIT FOR BUSINESS ANALYSIS4supplier that also takes time to deliver the orders. In the current market, the competitors are alsoincreasing with new technologies and business plan. In the modern era, it has been essential toutilize ICT in order to gain advantage over competitors. Some Competitors are utilizing E-commerce website to sell their product and services which is an effective business plan ascustomers can check availability and purchase any product from anywhere. Another issuesoccurs in the internal management section as the staff activities are needs to manage suitable toexecute the business plans. Staff member’s payroll, activities and management system is gettingrobust. OPPORTUNITES: For continuing their business growth they needs to reestablish theirmanagement system and implement new strategies. Every opportunities first needs to bemeasured to check the effectiveness. To implement their current status there are certain approachthey can take to compete with other companies and increase their brand value. They canimplement an E-commerce website to provide an effective platform for the clients. Customerscan easily utilize the website to check availability of any product or services. They can alsopurchase any desired product from anywhere. It also will lessen the AA management problemsas staff members would not have to assist every customers, they can focus on other activities.And for managing internal management issues they can move their infrastructure to the cloud.Cloud service provider will be responsible to manage all the internal and external processeffectively such as sales, marketing, warehousing, purchasing, staff payroll. They have theopportunities to implement new business process as B2B services. The desired for their attractiveproducts are increasing gradually so they can enable the transaction between businesses toincrease their services. This type of ICT technology is very useful and has been necessary

KNOWLEDGE AUDIT FOR BUSINESS ANALYSIS5nowadays in order to business in vast markets. By utilizing B2B services other wholesaler canalso assist them to grow their business even more.Stakeholders There are many stakeholders available in the AA although it is small business. Stakeholders playthe most vital role on every business. Effective identification, understanding and management ofcertain stakeholders, their triggers and their expectations will ensure the improvement of thebusiness ability to reduce risk, tailor mitigation measures and manage business activities.Stakeholder’s management and analysis enable the business opportunities. Stakeholders can becategorized as internal and external. Internal stakeholders are directly associate with thecompanies’ well-being at different level. Internal stakeholders are all the employees as staffmember, the administrative staffs and owners of the AA. There are several staff members’associate with different job roles. Administrative staffs are responsible for administrative actionsuch as manage the labors, manage all memo with the invoices related to sell. They has to alsomanage all the companies’ activities such as arrangement of meetings, contact with suppliers andmanage all the draft messages. Other internal stakeholders are owners who are always lookingfor profit and enhancement of the company’s business process. They are directly associate withmaking investment and make decision for company well-being. Without administrative staffs,there are other staffs under their supervision who are not directly associate with company well-being. However there works effect the company most as they are responsible for the basis workssuch as support customers to purchase their desired product and many more.

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