Benefits of CRM System Implementation: A Case Study of Marks and Spencer

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Added on 2022/11/30

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This presentation explores the benefits of implementing a CRM system in an organization, using Marks and Spencer as a case study. It discusses the importance of CRM systems for retail sector organizations and how it can help resolve issues. It also explores the implementation of CRM system within Marks and Spencer to address challenges caused by the Covid-19 pandemic.

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Benefits of CRM System Implementation: A Case Study of Marks and Spencer

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