Knowledge Management Practices in Hewlett Packard

The report focuses on evaluating knowledge management practices in Hewlett Packard. The variables that are used in the business tend to reflect business performance with internal and external knowledge management practices. HP is a giant organization and it is known for software and hardware products and services that it offers to the customers and business.

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STUDENT NAME:
STUDENT ID:
TOPIC: KNOWLEDGE MANAGEMENT
DATE: 25-04-2019

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Executive summary
The report focuses on evaluating knowledge management practices in Hewlett Packard. The
variables that are used in the business tend to reflect business performance with internal and
external knowledge management practices. HP is a giant organization and it is known for
software and hardware products and services that it offers to the customers and business. The
company employs people and shares required information for business growth. For a deeper
understanding of the knowledge management concept, the detailed analysis of information and
knowledge will enable the effective performance of the business.
Knowledge management is a systematic approach that tends to identify, share and manage the
information in several departments of an organization. the information of an organization is an
asset for the business which specifically considers documents, databases, and policies. The
unarticulated expertise would lead to the failure of business while the importance of knowledge
management is a systematic approach of business growth and leads to goal-oriented application.
To steer up the business performance and engage in intangible analysis of business assets, the
report ensures the knowledge management practices of HP.
The report contains internal and external knowledge management practices, recommendations
and conclusion. It reflects the internal position of HP and the external sourcing techniques. There
is a strong connection of the business with improvement orientation, innovation, and goal
orientation techniques by HP.

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Contents
Executive summary.....................................................................................................................................2
Introduction.................................................................................................................................................4
Overview of the organization......................................................................................................................5
Knowledge management.............................................................................................................................6
Internal knowledge management............................................................................................................6
Purpose of organization.......................................................................................................................7
Organizational structure......................................................................................................................7
Knowledge workers.............................................................................................................................8
Implications of technology..................................................................................................................8
Knowledge resources and knowledge sharing systems.......................................................................9
Management and compliance.............................................................................................................9
External knowledge management.........................................................................................................10
External sourcing in R&D organizations.............................................................................................10
Innovation.........................................................................................................................................11
Recommendations.....................................................................................................................................11
Conclusion.................................................................................................................................................12
References.................................................................................................................................................14

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Introduction
This report presents the knowledge management practices, internal knowledge management, and
external knowledge management that are implemented in Hewlett-Packard. The business
activities focusing on internal knowledge management is presented with the current knowledge
position of HP and its critical success factors that are applied to a business case with
organizational aspects. The business aspects are studied and ensure effective knowledge
environment that includes the internal and external business environment (Ariño & Ring 2010).
The knowledge environment is reflected with the effective consideration of working on needs
and gaps is analyzed with better aspects in the report. The tools and the applications of business
practices lead to several recommendations for external business knowledge are presented. The
complete assessment tends to focus on knowledge management practices and ensure certain
recommendations that can be realized by the organization which leads to recommendations for
the company (Martinez-Conesa, Soto-Acosta & Carayannis 2017). To improve knowledge
management, the training programs and other aspects are mentioned with business consideration.
The report contains a detailed analysis of internal knowledge management aspects that ensure
organizational growth and development. These findings reveal the nature of the business that is
presented in the conclusion section with the report conclusion while presenting all the ideas that
reflect the knowledge management scenario.
The aim of the report is to present the knowledge management practices for HP and focus on
internal and external knowledge management criteria that the company implements. The
objective of the report is to ensure that the recommendations need to be provided while
analyzing internal and external knowledge management. The report clearly sums up the idea of
internal and external knowledge management practices with detail analysis of improvement in
the knowledge management criteria. The major objective is to focus on the improvement of
knowledge sharing ideas for business growth and development. the report provides management
solutions that address knowledge sharing aspects which are possibly ensuring the ultimate
growth of the business. Knowledge management significantly focuses on the role that the
company plays in achieving the business idea and overall success of the organization. By
effectively focusing on management aspects, the company tries to ensure competitive advantage
in case of crucial success factors of the organization. The concept of knowledge management is
being performed with higher learning and sharing attributes of knowledge and information.

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Overview of the organization
Hewlett-Packard is a service company that competes in the market for its peripheral equipment
and computers. HP has significant growth indicators that measure the importance of services and
products that the organization manufactures. The medical devices, electronic components, and
measurement devices are reflected as the products and services that HP provides to its customers.
HP has an open and relaxed culture that ensures open cubicles and works on a technical basis
with its engineers and professionals working on knowledge management practices. Learning and
sharing information is important with knowledge management concepts and this is perceived
with benevolent importance provided by employees. There is a need for layoff with obviated
conditions that have fast growth and importance in sharing business information. The employees
in the business have profit sharing programs that are discussed. With the decentralized
organizational structure, HP provides as a mode of operation that leads to information, resources
and unit benefit. A specific business focus needs to be employed in the business with the help of
a key factor that is decentralized organizational culture. In the beginning,
HP realized that knowledge management initiatives should be taken with various business which
then successfully had an impact on the business phenomenon gradually. Bob Walker, HP’s CIP
and Chuck Sieloff, Vice President of HP worked on ISST which means Manager of Information
System Services and Technology. This helped in facilitating knowledge management initiatives.
By holding a serried of growth, the knowledge management initiatives provided a series of
workshops for employees which was the major topic that enhanced and improved business
growth (Yu, Zhang & Shen 2017). The best ideas were put together for a diverse group and
teams in order to ensure knowledge management in an organization. With the corporate ISST
group, there are sponsored workshop initiatives that helped in organizational change
management and reengineering. Knowledge sharing was the key objective of the workshop that
tends to work on informal networking system and common language of business with
management frameworks for knowledge management initiatives.
Knowledge management
HP has both internal and external knowledge practices applied in the business which ensures
business growth. At the corporate level, the business focuses on using mechanism and
understands the knowledge management process with the best need of working on transferring

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the knowledge into workshop analysis with ongoing knowledge management framework (Arora,
Belenzon & Rios 2014,). These practices are relevant and have an emerging knowledge
management effects in the business. Hewlett-Packard’s culture and business practices have
ensured business vision while sharing knowledge management of the company. The reliance on
informal approaches and local business tend to manage the rapid growth of the business with
increased competitive of the business. The gap is ensured by potential value of the business with
reflected management complaint in the year 1980s. HP knew the implementation of knowledge
management would ensure clear perspective of using disruptive technology with triggered
explosion of working on knowledge and information that would expand the attention of people.
The initiatives that the business tool was to leverage organizational knowledge with the help of
valuable assets that ensured successful companies jobs and capturing the business with
knowledge management and culture assurance initiatives. More value to the customers is
delivered with the implementation of knowledge management. The three key objectives were
launched while working on knowledge management. More value to be delivered, bring
intellectual capital in the business and creating environment that is enthusiastic in knowledge
sharing and leveraging in the business.
Internal knowledge management
Knowledge management has an important role in considering the success of the business. it is
important to know that effective management of information and knowledge is necessary for the
business. There are possible attempts when an organization uses knowledge management in
order to achieve a competitive advantage in an organization. considering the case of Hewlett
Packard, the concept of knowledge management was a great success that is considered for an
organization. There is higher emphasis that is presented with the knowledge management
concept which is believed with the knowledge management criteria while ensuring the learning
of employees in an organization. employees have specific management practices that should be
followed in order to work with combined efforts of the business and attain a goal that
comprehensively works with the business and mode of operations. This is majorly focused on
working with the decentralized approach of the business and considering an organizational
structure that assists the sharing of knowledge among employees (O’Leary 2016).

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The mode of operations that the organization follows is decentralized as stated thereby
employees can have their opinion or suggestion for specific knowledge management criteria.
This works in order to ensure that the information that is presented is shared with the employees
in the business while working on difficult tasks that are important to be understood (Adegbesan
& Higgins 2011). There are several criteria that the business benefits with the impact of
information in the organization. Sharing the information and working on business contexts
would engage in knowledge management practices and acquire business units to focus on
success variables. In the past, there are several attempts that the organization has initiated the
knowledge management practices which works towards ensuring business success. Organization
structure and decentralized decision-making process are few to be mentioned (Grimpe & Kaiser,
2010). The knowledge management initiatives that an organization has taken include Trainers
Trading Post and internal experts that share the HP network news in the organization. There are a
few more examples where HP has used knowledge management in the organization.
Purpose of organization
Purpose of the Organization is to work on success criteria and achieve a rank in becoming
number one in successful high tech firm. There are several widespread recognition that the
company has made in order to ensure knowledge pertaining to products, markets, and customers.
There are several concepts that are focused in order to ensure business success and development
in the IT sector. The company is regarded as the biggest competition for several firms which is
one of the achievement while using knowledge management concept. With the concept of
decentralized approach and the system of organizational structure, the knowledge that is the
information which is widely spread in the business units while working across the business units.
There are several initiatives that the business takes to ensure success while sharing relevant
information to the business units. As such there are different types of knowledge sharing
attributes and initiatives that are taken in order to work on with the business units. The major
purpose of sharing the information with the business unit is to effectively help the business unit
know the results and performance of the business while sharing the task that needs to be focused
in order to achieve business objectives (Brunswicker & Vanhaverbeke 2015). Effective
management in the business unit would focus on knowledge management criteria in order to
ensure business performance and work towards a competitive advantage that is undertaken by
HP. The information that is shared by the organization in the business unit tends to clear

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management initiatives that ensure company success and allow employees to focus on effective
management strategies. Thereby, effective knowledge management initiatives tend to reflect and
contribute to achieving business success.
Organizational structure
Internal knowledge management focuses on an organizational structure which is concerned by
HP and is followed in the organization with a decentralized system. It is the difficult task of the
management in order to ensure that the business units should have the information that is related
to the matter of concern for all the employees in the business. At times this becomes a really
hectic and a difficult task for the organization which the organization focuses to ensure
communication among employees. There are effective knowledge management initiatives that
tend to work with the success of an organization (Armacost 2013). There are several programs
that are adopted with several kinds of programs within the organization and these concern with
the communication among the business units. Adopting knowledge management programs
would enhance any organization to work towards success criteria. It is important to know that the
sharing of knowledge would ensure effective and essential business units. The success of the
business criteria is organized and tends to work with the business units in terms of internal
knowledge management (Tseng & Lee 2014). There are several ineffective services that may
lead to failure of the business which an organization needs to take care of different kind of
initiatives. The company ensures the organizational structure that performs effective use of
internal knowledge management system. Internal knowledge management is concerned with the
internal affairs of the company which the company regulates within the area and focuses on
spreading information with specific employees that are connected with the business decision
making process.
Knowledge workers
Knowledge workers consist of an internal knowledge management system. The major task is to
reflect on the business operations and perform business growth with effective techniques. There
are several indicators that affect the internal business management system which indicates the
business unit to perform well with strong competition and support of the business that shares the
business news in the business units (De Clercq, Dimov & Thongpapanl 2015). Knowledge
workers tend to focus on working with individuals and focus on sharing the information which is
relevant to the study and communicate with employees for effective knowledge management

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programs. The workers and the employees have the ability to share the information and
communicate among the members with the knowledge that they provide in an organization
(Mann, Rozwell & Drakos 2010). sound business knowledge is indicated with knowledge
sharing among the business and effective business organization communication. The employees
of HP consider in sharing knowledge and learning new techniques for the growth of the business.
While there are several internal structures that do not support the business while it tends to work
with the best possible sharing knowledge among individuals (Kleinbaum & Stuart 2014).
Implications of technology
Technology and its implication are considered as an internal knowledge management system.
The business considers a major role in ensuring organization growth and achieving specific
knowledge with effective management of the business. The technological aspects even provides
a detail about creativity and innovation in the business. There are rapid growth and enhancement
in the business which means that the business flourishes with several technological aspects that
present effective management and considers the knowledge management system (Zhou & Wu
2010). There is better management of information and knowledge in the company that tends to
work on the desired results for the company. KMS mainly focuses on and facilitated the use of
knowledge management in a better manner (Cantor, Blackhurst, Pan & Crum, 2014). within an
organization, it is important that the business considers information technology to a higher level
of understanding and works towards achieving effective goals of the business. There are several
implications that are effective considering the success of the business while engaging Hewlett
Packard with a major initiative for recognition of its products and services such as computer
dealer channel enhances management of knowledge among employees. The HP Network News
is an internal management system that provides knowledge and consideration about the
information that is important and is downloaded with the notes and the company preferences
(DeFond 2013).
Knowledge resources and knowledge sharing systems
It is important to know that effective sharing of knowledge is important in the business units as it
helps to work on sufficient knowledge resources. There are several initiatives that the business
works towards while ensuring the best practices that tend to create initiates of the business. There
are sources and resources of working with knowledge management tends to reflect the business
and consider sufficient information for the business (Rawley 2010). This information was

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reluctantly shared and worked with the business process in sharing and creating information in
HP. The technical consideration of the information and the oriented engineers have sufficient
knowledge about the business functions that perform well with a wide range of organization
growth that facilitates business needs. There are more than 10,000 trainers in HP that encourage
knowledge programs and are experts that works with business considerations while providing
effective services in the business. The information shared is mostly considering the importance
of business practices and tends to reflect business creation and effective workshops in an
organization (Makri, Hitt & Lane 2010).
Management and compliance
The health and safety is the ultimate goal of HP where the products and services are
manufactured with the goal to achieve business units. The workers can majorly perform the task
to ensure themselves about work and safety measures that the organization takes for minimum
obligations and legal compliance (Arifin 2015). There are several processes that ensure the
importance of EHS management system and works towards HP’s allegation and investigation
with proper actions that may avoid certain recurrence of incidents and accidents.
External knowledge management
The knowledge management environment in an organization tends to reflect the business
performance and ensures a higher demand for knowledge for firms that work for clear cut
objectives (Hsu & Sabherwal 2012). HP has successful management of knowledge that has
applied in the organization that has gained major importance in the software industry. There are
technological and management practices that indicate success. In order to survive in the industry,
the company needs to take initiatives to work with the complex external business environment
(Chung, Singh & Lee 2010). It is important to know that it generally becomes a necessity for the
company to work and manage external knowledge management effectively.
External sourcing in R&D organizations
There are empirical settings that are majorly focused on R&D of large firms. HP uses several
approaches to external knowledge sourcing. The setting of R&D was chosen to work on a degree
that new sources rely on a major basis that is ideas and technologies. The constant flow of
knowledge is basically important for large organizations (Goldwasser & Edwards 2013). There
are several reasons where access to external sources tends to rise with the success of the business

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(Li, Liu & Liu 2016). The broad set of technologies tend to ensure that the firm needs more
external sources for a longer term of business. Everything has just moved to a standard measure
where technological standards rely on the transfer of knowledge which has financial pressure and
persuades the basic research with cost-efficient techniques. There is financial pressure that
persuades an organization to work on external sources that count in the business. The diverse
external sources tend to have an impact on the business in terms of acquisitions on a market basis
(Turban, Bolloju & Liang 2011). Contracting benefits are several whereas new areas of
information and knowledge are focused while managing capacity problems. To boost innovative
output it is important that organizations tend to work on external knowledge management. The
innovation strategy tends to reflect multiple successful connect and develop models that HP uses
with systematic searching and technologies (Garfield 2018).
Innovation
For gaining innovative power, the concept of open innovation tends to reflect the mechanism and
work on acquired and external knowledge management. The search process is considered to be
an initiative by the company that ensures high technology sector (Davenport, 2015). At this end,
it is said that external knowledge is an important criterion which an organization should engage
with its external business and close to internal knowledge gaps that are created in an
organization. There is a set of the external knowledge management process that ensures the risk
of the business which avoids the learning traps. Through external search activity, organization
source external knowledge (Hoang & Rothaermel 2010). There are different characteristics that
ensure knowledge pool and tends to work on the different variance of search outcomes. With
differing characteristics, the external management pools are applied that distinguish internal and
external knowledge management (Power & Phillips-Wren 2011).
Recommendations
At HP, the major consideration is about external aspects that affect business success. The
performance appraisal standard is used in the headquarters. While the external aspects tend to
affect international scenario which is basically considered with designing and performance
appraisal. There is a number of problems that are depicted in the organization. For instance, the
international concern of solving issues was not considered with performance appraisal criteria. A

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new standard needs to be formulated while evaluating the situation in the business (Paruchuri
2010).
Prepare workers for an international platform that provides training and development. Learning
the language and understanding customers need is the basic requirement that the training would
fulfill the worker's performance on an international basis.
The higher level of responsibilities should focus on job expansion while accessing the meetings
to improve employee relations.
 Assigning employees to lead for a project or a team that will increase communication
between the boss and the employee.
 Service training is an important aspect that should be carried on in order to manage
customers and their needs.
 Conflicts and disagreement can be largely prevented with appraisal systems.
 Improved training and educating employees is a must for a business rating.
Performance engagement of the company mainly ensures sufficient education and training
among the workers. Due to insufficient training, these concepts do not relate to the factors that
tend to ensure culture awareness, interaction among employees and social information. It is
thereby possible to sport and prevent managers for the errors in the business (Lichtenthaler,
Holger & Martin 2010). Preventing conflicts will be easy while ensuring communication and
social information. Clear cut performance of employees is expected by the boss so that there are
no confusions and the circling process of misunderstanding does not prevail. For ensuring
knowledge sharing potential, HP has taken initiatives. The company needs an external source for
increased performance in external knowledge management. It is highly important that training on
a longer basis would have effective sharing of knowledge which is possibly the major reason for
the success of the company.
Conclusion
A brief assessment is performed on Hewlett Packard while focusing on knowledge management
activities with internal and external knowledge. The internal knowledge management is highly
assured with the attainment of business objectives for competitive advantage. There are possible

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measures that reflect the business and ensures effective knowledge management concepts. The
knowledge management at HP indicates the growth in the business with effective work groups
and teams for efficient results of an organization. The current assessment includes internal and
external knowledge management which indicates the knowledge gaps of an organization. The
knowledge gap is filled with effective recommendations that provided for the organization. The
tools and the knowledge sharing attributes enhance business connections while running a project
which ensures knowledge management in the process.
HP ensures high-performance organizational culture with its internal knowledge management
techniques. Employees tend to grow their abilities and skills while working in an organization
which provides employee benefits and other incentives. To enhance the business position and
create a value proposition, employees tend to reflect the plans that majorly support business
development. There are disciplines and firmness that tend to work on talent management and
strive for driving deep in the creation of employee training and planning the total redesign
techniques. HP has effectively worked and excelled in business transformation while planning of
workforce and business activities. The motivation to employees and the leading concern are the
basic facts that tend to work with the high-performance culture. There are promoted areas of
growth that tend to reflect on the areas of performance management and work with the
development of business plans. The theory and practice that the company uses is for human
resource management and engaging the instance use of diverse culture with rules and policies.
Internal knowledge management aspects are organization structure, policies, management
compliance, knowledge resources, etc. The external knowledge management tends to reflect
business criteria that are subjective to change and need improvements that are the basic
requirement of the business. HP has an organized knowledge management process that works
towards communicating business information among employees and tends to ensure
screndipitous based network connection for success and growth of an organization. Managing
the information and distributing them is the major process that an organization needs to take care
of while applying knowledge management process.

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