Recommendations for Knowledge Management Information System at Tesco

Knowledge Management
and Information System

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1) Overview of the chosen organisation.................................................................................3
2) Evaluation of the internal capabilities of the company along with the impact of various
environmental factors.............................................................................................................4
3) Recommendations to the Tesco of different Knowledge management information system
that can facilitate improvement in the performance...............................................................7
4) Critical assessment of key challenges that are faced by the organisation while
implementing KMIS.............................................................................................................10
5) Short introduction and the general overview of the organisation....................................11
CONCLUSION..............................................................................................................................11

INTRODUCTION
The knowledge management is a process that is related with creating, retrieving, sharing,
utilising and managing various knowledge and crucial information related to an organisation.
This enables the organisation in achieving efficiency in their operations and preserving the
information that they have about their customers and other related parties (Karamitri, Talias and
Bellali, 2017). Also it facilitate in decision making as it ensure that all the employees can easily
access to various expertise that make a smart workforce which contribute in improving the
performance of the organisation. Such knowledge management is incorporated within the
organisation with the help of networks and information technology so that various processes can
be supported such as documentation, collection and storing of the information directly from the
customers to the system of the organisation. This report is based upon Tesco which is
multinational retailer offering groceries and general merchandise to the customers. In this report
the internal capabilities and influence of various external environmental factors are taken into
consideration that can affect the company. The company aim to improve their current and future
potential by improving their performance and for this various recommendations will be made to
the company for different types of knowledge management system.
MAIN BODY
1) Overview of the chosen organisation
Tesco is a retailing company that has been offering a wide range of groceries and general
merchandise products to the customers in different countries. The headquarters of the company
are located in Welwyn Garden City, Hertfordshire, England. On the basis of the revenue the
company is considered to be the third largest retailer in the world. Tesco has been operating in so
many companies due to which they have ample opportunities to expand their business and other
countries.
Corporate Objectives: Tesco has been operating with various aims and objectives and
accordingly the management of the company formulates various strategies for them so that they

can achieve their objectives. They aim to become the leaders in the retailing industry and to offer
better quality services to the customers by achieving their corporate objectives such as to
increase the sales of the company as with their profitability can also be increased. In addition to
this they aim to reduce their prices and expanding their business through internet shopping sites.
Business Overview: Tesco is been engaged into the retailing business and various other
associated activities such as retail banking, retain insurance etc. They have been expanding their
business by acquiring new stores, various retail services as per the prevailing trends in the
market.
Corporate Structure: The structure that has been adopted by Tesco is hierarchical
organisational structure as with the help of this they divide their positions, obligations and
responsibilities of the employees as pr their capabilities and competence. As per this the top on
the pyramid has the most authority and responsibilities.
Business model of the organisation: The business model of Tesco includes the customers,
products and the channels as they believe in keeping it simple so that they can be clear. To serve
the customers in a better way they keep them in centre and deliver best possible services
(Hwang, Lin and Shin, 2018).
2) Evaluation of the internal capabilities of the company along with the impact of various
environmental factors
The businesses analyses their competence and capabilities as on the basis of this they can
determine their abilities to deal with various situation that may prevail in the organisation. For
this various internal and external environmental factors must be analysed by the companies along
with the impact of various forces of industry on the organisation. With the help of SWOT,
PESTLE and Five Force analysis models the strengths, weaknesses, opportunities and challenges
will be determined for the Tesco.
PESTLE ANALYSIS: For analysing the external environment factors PESTLE analysis is used
and for Tesco it is given below:
 Political Factors: Increasing free trade agreements along with political stability within
the country is an opportunity for Tesco to expand their business. Tesco has been
operating in many courtiers and they can expand in other countries as well because
political stability exists in most of the developing countries. But the consumer goods
market is affected by the political issues of EU which can adversely affect the company.