Knowledge Management and Information Systems

This document explores the concept of knowledge management and information systems in the context of Tesco. It discusses the impact of internal and external factors on business operations and recommends the best knowledge management information system for Tesco. The document also provides an overview of Tesco's business model, corporate structure, and corporate objectives.

Knowledge Management and
Information Systems

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Introduction of an organisation ..................................................................................................3
Critically evaluate internal factors and external factors that impact business and operations....6
Recommend best knowledge management information system in the context of chosen
organisation.................................................................................................................................7
Critically assess management challenges that are faced by company......................................10
Give a short overview of chosen company...............................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................13

INTRODUCTION
The knowledge management is defined as the process which involves sharing, exploring,
forming and handling of knowledge and other information for a particular company. This is
associated with multi tasking approach of attaining organisational goals in order to utilise all the
acquired knowledge and informations (Bruijl., 2018). The major role of knowledge management
is to enhance overall productivity so that growth and development can be attained by the
company. Information system is referred as using of technology by the organisation so that
assortment can take place and people can be interacted in direct manner. The major aspect of
technology is related with internet and in order to optimise quality of information valuable
information is required to be acquired so that prominent output can be attained. In this report all
the aspect related to knowledge management and information system is being included in the
background of Tesco. Tesco is a British multinational organisation which is dealing in
supermarket chain around the global periphery. The company is headquartered in Welwyn
garden city, UK. Tesco is affiliated to be third largest retailer in the world when measured as per
revenue. They are having expansion in 13 countries including holding position of leader in UK,
Thailand and Hungary.
MAIN BODY
Introduction of an organisation
Tesco is one of the largest supermarket chain in UK, this was founded in the year of 1919
by Jack Cohen. The company is headquartered in England, UK. Tesco deals in food products,
home products, clothing, electronics and many other items. As the company is having prominent
position at global market this leads them to attain high profitability as well. In order tio gain
competitive edge Tesco is highly emphasised on enhancing their customer base by meeting their
demands in appropriate manner.
Corporate objectives
 Vision: Prominent vision of Tesco is to inculcate innovation in the organisational
processes so that their brand image and market opportunities can be intensified in
significant manner. Similarly Tesco is emphasised on managing their loyal customer so
that people can be inspired so as to buy their offerings by which they are willing to
become local and international market leader.

 Mission: The mission of Tesco is to earn huge profits so that to they can use their
operational resources in optimal manner. On the other hand by focusing on operational
plans can be adhered to business tactics (Evans and Mason, 2018).
 Values: The essential value of Tesco is emphasised on attaining competitive edge by
adopting change for sustaining in the market. Tesco is believing in making best use of
working environment so as to achieve huge goals and attain high productivity.
Business overview
Tesco is known as British multinational company which was founded in 1919 and this is
known as one of the prominent retailer in global periphery. The company was founded by Jack
Cohen and in a very early period this became a global chain of supermarket. The company is
provided food and non food items and by this they are having robust existence in marketplace.
Tesco is having 6993 stores around the world and they are market leader in UK, Thailand,
Germany etc. This is one of biggest retailer in UK and known as a single retailer those are
having operations at overseas. The company is keeping huge base of loyal customers and this is
the reason that they are sustaining in the market along with high profitability.
Corporate structure
In Tesco Hierarchical corporate level structure is followed by the organisation in which
employees are required to obey orders and instructions of their superior manager in their
department (Hislop, Bosua and Helms, 2018). In order to deal with critical solution this structure
is proven to be most appropriate. This is helpful in perform work in systematic manner so that
proper hierarchy can be maintained.

Outline business model of organisation
Key partners CEO of Tesco is Dave Lewis and CFO is Alan Stewart. These are
providing full fledged support to the company in order to attain their
goals and objectives as well.
Key activities Tesco is known for their high quality food items and for this
company is renowned at global markets. They are giving one roof
solution to their customer by which they are creating friendly
environment for them (Mandal and Bagchi, 2016).
Value Proposition The major aspect of the company is that they put high efforts in
understanding client pick so that to satisfy their needs as well. On the
other hand company is trying to enhance quality of their services and
this is the major reason by which value is being added to the
company. Similarly Tesco is having prominent name of their brand in
marketplace and by which they are attaining success.
Customer relationship For enhancing customer value Tesco is cutting down monetary value
and maintaining high end quality with that. On the other hand Tesco
is taking feedbacks from their clients on regular basis so that to
understand their needs and fulfil the same by product offering of
them.
Customer segments As Tesco is a globally famed organisation so they are having their
expansion of all the customer segment so that to enhance their

business portfolio and obtaining high customer satisfaction as well.
Cost structure
Critically evaluate internal factors and external factors that impact business and operations
SWOT Analysis of Tesco Plc.:
Strengths Weaknesses
 Tesco is having prominent brand image
at marketplace and this is making them
to take prominent action of marketing.
Tesco is a brand name which is
followed by their customers in
significant manner. On the other hand
mouth publicity is one major aspect in
enhancing goodwill of the company.
 Tesco is having efficient financial
performance and this is making them to
operate their functions at potential and
attainable manner (Maccanti, Al-
Jaroodi and Sirinterlikci, 2016).
 One of the major weakness of Tesco is
their non flexible operations which are
providing negative impact on business
operations. Tesco is a multinational
company so this is highly required by
them that they obtain high adaptability.
 On the other hand as Tesco failed in
Japan which impacted their goodwill in
negative manner an d emerged as
weakness for them (North and Kumta,
2018).
Opportunities. Threats
 Diversification and entering into new
market segment is the prominent
opportunities for Tesco to enhance their
market share.
 On the other hand an another
opportunity for Tesco is to emerge their
business with small businesses in the
markets of America and Japan. This is
assisting Tesco in overcoming from
their weaknesses in barrier free manner.
 Post Brexit supply chain of Tesco is
seeing with negative impact and by this
they are not able to deal with market
conditions and this is emerged as
greatest threat for Tesco.
 In current time market is facing intense
competition and this is the reason that
aggression in the market is being seen.
In the context of Tesco, they are facing
huge problems in rapid change

environment as the company is willing
to attain prominent position
Porters Five Forces Model:
FIVE
FORCES
DESCRIPTION
Existing
rivalry
The existing competitors of Tesco are keeping high power over the company.
The competitors are providing aggressive competition to Tesco and in order to
sustain in the market Tesco is required to execute prominent measures so that
to stay updated with market situation.
Bargaining
power of
customers
The bargaining power of customer is defined as abilities of the brand for
perceiving in the market. As customer are having low cost to switch any brand
so this is creating hurdles for Tesco to sustain in the market.
Bargaining
power of
suppliers
The bargaining power of suppliers in case of Tesco is high as Tesco is known
for their quality products and this is not easy for them to change suppliers in
frequent manner.
Threat of
substitutes
The threat of substitute for Tesco is high as there are so many retailers in the
market. This is having high impact on sale and profitability of Tesco and in
order to deal with this the company is making prominent efforts for dealing
this situation.
Threats of new
entrant
The thereat of new entry is low as this industry is required to have high
investment for opening up a new business. Similarly there are so many
complex policies which are involved in order to start a new business.
Recommend best knowledge management information system in the context of chosen
organisation
Information communication technology is most emerging concept in current time which is
providing radical improvement within process and system of business. The significance of
information technology is having capacity to change overall business scenario as this is

providing high ease in smooth functioning of business activities. Knowledge management is an
aspect which is emphasised on acquiring relevant information so that to give insight to
understand various aspects of business (Yehya and Coombs, 2017). Besides this IT provides
adequate support to the business in order to enhance their technology and this is helpful in
enhancing profitability as well. This system is providing a prominent platform to the business so
as to attain expertise knowledge in varied dimensions in order to attain success. Manager of
Tesco is introducing online shopping in which they are aiming at enhancing quality of their
services in comparison of other rivals. The MIS is helpful in evaluating and managing output as
this system provides a software by which best results can be facilitated. The decision which are
taking by MIS are highly advantageous for the company as this is helpful in attaining high
efficacy within their operation.
Furthermore the senior manage of Tesco is using SAP for centralising their managerial
processes and making effective relationship with their customers. Tesco is highly emphasised on
using innovation in their technology in order to render faster solution to their clients. By using
Oracle HR, Oracle marketing Tesco is managing their HR services so that to render information
regarding customer preferences and their HR personnels (Durst and Zieba, 2019).
The training session in Tesco is conducted by HR by using Oracle HR system so as to
enhance knowledge of their employees and boosting confidence in them so that they can be
prepared for dealing with future challenging roles. This is advantageous for the company in
attaining maximum output by which market prominence of Tesco can be improvised. In current
time, manager of Tesco is using Point of scale in order to manage personnel and finance
department. Bank related information is being collected by POS aspect and this is updating the
business in appropriate manner. In this current digital age high ease is being provided by these
software and these are essential for attaining higher prospect of success. In order to maximise
productivity these software are providing smooth operational flow in which high coordination is
being enumerated. This is possible due to high innovation leads in high returns by which
significant position can be attained by Tesco. By adoption of modern technology Tesco is able to
receive strong rivalry from their competitors such as Saisnbury, ASDA, Walmart and many
more. This is helpful for the company to attain high revenues within their expansion plan and
network diversification as well so as to get appropriate pace in attaining market share. On the
other hand the company is using Enterprise Resource Planning (ERP) which is known as the

emerging trend. This approach is helpful for Tesco in order to recognise their customer's
preferences and information in semantic manner so that their client may get best solution to their
problem (Gunjal, 2019)
This software is determining applicability of resources so that to get assistance over plan
formulation so by which picture within marketplace can be enhanced. Tesco is known as a
prominent retail chain in UK which is having customer base of more than 11 millions. This is
proving their global identity in which they are able to attain high satisfaction of their customer by
offering their products in needful manner to them. Similarly feasibility can be provided in the
required areas by which brand loyalty can be generated by Tesco in order to sustain in
multinational environment. Besides this in batch processing huge information is being provided
by using limited resources by which targets can be achieved by the company in appropriate
manner along with touching timeline. In this context regular convenience can be provided to
customers so as to manage overall system in effective manner and meeting needs and demands
of their customers as well (Peppard and Ward, 2016).
In the context of management system change is the process which is required to inculcate
needs and demands of their customer so by which sales of Tesco can be intensified. With the
help of IT based system prominent revolution is being seen in business and their acceptance over
market change. Retail industry is having bright future so for this industry information technology
is proven as enhancing their market image and sales as well. The manager of Tesco is
emphasised on Total quality management so as to introduce continuous improvements within
their products. This is helping them to attain sustainability and long term profit gaining as well.
By adopting total quality management the company is making additional move to minimise size
of their defects and this is the reason of enhancement of their customer base.
The senior authority of Tesco is having their major focus on adopting new technology
which are advance and according to the market needs in order to improvise their speed and
minimise cost application as well. The use of outsourcing of ICT would lead Tesco in
improvising overall performance of the company by which expertise is being introduced in the
company which exhibits them to save time in mid processes and earn high efficacy as well.
Similarly this is helpful for the company in hiring skilled employees those can contribute Tesco
in accomplishment of their goals and objectives on proper time frame. The major role of IT is
making Tesco to face several challenges and methods to overcome the same so that customer

satisfaction can be enumerated by them in this competitive environment. The senior executive of
Tesco is using innovative approaches for managing their supply chain and this is leading them to
attain success that viability can be received in order to earn high profit margin (Uden and et. al.,
2019).
There are various recommendation which are having high implications on their
performance by this operational improvements can be shaped in order to attain success in future.
The management information system is required to be generated in such a manner that this
become use friendly so by which new applications can be pertained which may give negative
implications to the business. Expenses of Tesco is more than 1 million and this proves that the
company is having high cost of maintenance. Similarly the company is having cumbersome
procedure for which they are proving to be high maintained cost organisation. Therefore senior
management of Tesco is making effective strategy in order to maintain their cost in which they
can solve major problem in similar manner. Another determination is used by the firm in which
they are updating their system in frequent manner by which corporate objectives can be attained
in proper manner. This is highly recommended for Tesco that they control MIS in appropriate
manner so that higher level can take effective decision by which success can be inhaled by them
by taking prosperity as well (Maldonado-Guzmán and et. al., 2016).
Critically assess management challenges that are faced by company
Business environment is known as the aspect which is dynamic in nature and helpful for
the top level management for update their business functions as per market needs and put their
high emphasis on providing effective facilities so that client may have full fledged satisfaction.
For this manager of Tesco is required to incur heavy expenditure on the area of research and
development so that to use their funds in appropriate manner by which growth can be attained in
significant manner. Yet another challenge which is faced by the management team is matter of
flexibility that means by entrance of new and emerging technology this becomes tough for
business process to adopt the same. This leads in facing risk of using obsolete technology and
may create hurdle for business to stay upgraded with market technology. With the help of
adoption of new technology peaceful environment can be created and business hierarchy can be
maintained as well. Another dimensional problem which is faced by senior manager is related to
management information system, as this system in business is associated with learning
mechanism and helpful in scrutinising various scenarios those are having negative impact on

business processes. So as to maintain transparency and accountability MIS is highly useful due
to which overall credibility can be enhanced (Dneprovskaya and et. al., 2016).
The senior manager of Tesco is having high emphasis on making their distribution
network highly efficient so that mutual relationship can be created which are able to satisfy
needs of their buyers. The last and foremost challenge which is faced by managerial authority is
related to protecting intellectual property rights and obeying rules and regulations by which
fairness and transparency can be created within business. Manager of Tesco is dividing tasks
among various staffs and delegate responsibility in such a way that their skills are matched with
their assigned task. This is rendering the company to attain high zeal and confidence of
employees in order to enhance their performance in such a way that this could align in attaining
organisational goals.
The manager of Tesco is following appropriate organisational structure by taking help of
MIS in order to enhance corporation and overall efficacy. On the other hand the company is
focusing on design effective ICT and other operating system so that to maintain their business in
systematic manner due to which duplications can be avoided at early stage. In this context
manager of Tesco is implementing activities and providing appropriate incentives to their
employees so that overall efficacy can be enhanced and positive impact can be drawn on culture
and internal system. Lastly the management of Tesco is developing their business so as to
enhance demand of their product and to deal with their competitors in prominent manner. So that
this can be said that these aspects are leading Tesco to maximise their productivity and
profitability as well (Del Vecchio, Secundo and Passiante, 2018).
Give a short overview of chosen company
Tesco is one of the prominent organisation which is dealing in running supermarket chain
at global level. The company is dealing in groceries, electronic goods, household items and many
more. The major aim of the company is to attain customer satisfaction by which they can
standardise their product. Tesco is third largest retailer in the world when measured in revenue.
Tesco is having their operation in various segment of worldwide places such as Asia, Europe and
many more, this is the way that company is becoming market leader in retail sector. In the
current time more than 450000 employees are working with Tesco and overall income of the
company stands as 63 billion.

Tesco was founded by Jack Cohen in the year of 1919 and they are having diversified
product and service range such as telecom, financial, electronics, internet and many more. The
company is enrolled in London Stock Exchange by which they are possessed with prominent
brand image at global level. The manager of Tesco is providing varied offerings to their
customer so as to known as supermarket and convenience.
Tesco is having prominent brand image as the company is attaining hearts of their
customer by meeting their needs and demands in proper manner. The company is making direct
use of technology in order to sell their goods and they use door step selling to their customer. On
the other hand company is using appropriate channels for recruitment and selection so as to
enhance their productivity and introduce new skills in their business. This is helping them in
making more sales by which targets of the company can be attained in early manner along with
full efficacy. On the other hand by taking help of social media marketing client visibility can be
enhanced for Tesco (Imran, Ilyas and Fatima, 2017).
CONCLUSION
From the above report this can be summarised that knowledge management and
information system is having significant role in enhancing capability of the business and overall
performance as well. There are some activities which are required to be managed and
coordinated in such a way that goals can be accomplished within given time frame. Porter five
force model is associated with knowing about attractiveness of overall industry. Similarly SWOT
analysis is helpful in knowing about strengths and weaknesses of the business by which
opportunities can be inhaled and threats can be removed. Knowledge management and
information system is highly focused on reporting overall performance of the business due to
which all the prominent challenges can be managed in appropriate manner.

REFERENCES
Books and Journals
Bruijl, G.H.T., 2018. The relevance of Porter's five forces in today's innovative and changing
business environment. Available at SSRN 3192207.
Del Vecchio, P., Secundo, G. and Passiante, G., 2018. Analyzing Big Data through the lens of
customer knowledge management. Kybernetes.
Dneprovskaya, N., Shevtsova, I., Bayaskalanova, T., Lutoev, I., Novotná, J. and Jancarik, A.,
2016, October. Knowledge management methods in online course development.
In Proceedings of the 15th European Conference on e-Learning-ECEL (pp. 159-165).
Durst, S. and Zieba, M., 2019. Mapping knowledge risks: towards a better understanding of
knowledge management. Knowledge Management Research & Practice. 17(1). pp.1-13.
Evans, B. and Mason, R., 2018. The lean supply chain: managing the challenge at Tesco. Kogan
Page Publishers.
Gunjal, B., 2019. Knowledge management: Why do we need it for corporates. Malaysian Journal
of Library & Information Science (ISSN: 1394-6234).
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford university press.
Imran, M.K., Ilyas, M. and Fatima, T., 2017. Achieving organizational performance through
knowledge management capabilities: Mediating role of organizational learning.
Pakistan Journal of Commerce and Social Sciences (PJCSS). 11(1). pp.106-125.
Maccanti, S., Al-Jaroodi, J. and Sirinterlikci, A., 2016, June. Knowledge Management
Framework for Software Reuse. In 2016 IEEE 40th Annual Computer Software and
Applications Conference (COMPSAC) (Vol. 2, pp. 155-160). IEEE.
Maldonado-Guzmán, G., Lopez-Torres, G.C., Garza-Reyes, J.A., Kumar, V. and Martinez-
Covarrubias, J.L., 2016. Knowledge management as intellectual property. Management
Research Review.
Mandal, P. and Bagchi, K., 2016. Strategic role of information, knowledge and technology in
manufacturing industry performance. Industrial Management & Data Systems.
North, K. and Kumta, G., 2018. Knowledge management: Value creation through organizational
learning. Springer.
Peppard, J. and Ward, J., 2016. The strategic management of information systems: Building a
digital strategy. John Wiley & Sons.
Uden, L., Oshee, D.F., Ting, I.H. and Liberona, D., 2019. Knowledge management in
organizations. Springer International Publishing.
Yehya, N.A. and Coombs, W.T., 2017. Catalytic defiance as a crisis communication strategy:
The risk of pursuing long-term objectives. Business Horizons. 60(4). pp.463-472.