Knowledge Management and Information Systems in Tesco

This report focuses on the implementation of knowledge management and information systems in Tesco, a multinational retail organization. It discusses the objectives, overview, and structure of the organization, as well as the evaluation of the organization using different models such as SWOT and VRIO. The report also highlights the challenges faced by Tesco during the implementation of knowledge management systems and recommends appropriate systems for the organization.

Knowledge Management and
Information Systems

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Objective, Overview, Structure and model of the organisation.............................................3
Evaluation of organisation by using different models............................................................6
Appropriate knowledge information system for Tesco..........................................................9
Challenges faced by organisation at time of implementing recommendation.....................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Knowledge management information system comprises of various range of practices that
are utilised by an organisation for identifying, representing, demonstrating and enabling all
operations through utilising information techniques. Knowledge management system refers to
different kind of information system which store and retrieve knowledge system by improving
collaboration between all sources that enhances process of knowledge management. The main
motive to implement knowledge management system is to organise all documentation in
organised manner for providing essential information to internal departments and consumers.
The scope for the study is too wide as knowledge management and information systems are
universal in nature so it required at all places or individuals. SWOT and Pestle model will also
include for understanding micro and macro environment of business. This report is written from
perspective of TESCO which is a multinational organisation and operates large number of retail
stores among all over the world (Tzortzaki and Mihiotis, 2014). This report highlights on
organisation objectives, overview and structure of organisation. Along with this models to
evaluate company by undertaking environmental aspects will also include in the report. In the
last, recommendation for organisation to select appropriate knowledge management information
system that match with objectives of company is included within report.
MAIN BODY
Objective, Overview, Structure and model of the organisation
Tesco is managing its operational activities at global level that is leading management to
cover all large market area. So there are large number retail stores and mobile shops are covered
by management in order to satisfy needs and wants of large customers. Tesco is a British multi-
national retail store that manage its business from more than one century and its headquarter is
situated at Tesco house Shire park, London. Tesco is a public limited organisation that conceal
various areas such as UK, Ireland, India, Malaysia etc. for operating there business in effective
manner (Taherparvar, Esmaeilpour and Dostar, 2014). Supermarket, Hypermarket, Superstore
and mobile shops are key aspects that are managed by Tesco for enhancing goodwill, profits and
market area for organisation.
Objective of organisation

 To implement effective strategies and system that leads management to obtain top
position within market.
 For understanding all consumer market area for increasing number of retail stores at
different places.
 To evaluate knowledge management and information system which aid organisation to
manage business action in organised manner.
Company background- Tesco was founded in the year 1919 by the Jack Cohen that was
established as the group of market stalls in the Hackney, London. It was well-known for its retail
products. The name Tesco was first formulated after purchase of Tea from T.E Stockwell and
after that owner started to open shop with name of Tesco. It focuses on formulating business
objectives according to international level because most of business are performing there beyond
their local boundaries (https://www.tescoplc.com/about/how-we-do-business/core-purpose-and-
values/#:~:text=Our%20business%20was%20built%20with,the%20right%20way%20for
%20them.). Globalisation also leads organisation to manage and control business at a common
platform. This results all areas which are covered through business functions enhances
competitive results to manage business at different levels (Shiau, Chen and Tsai, 2015). This
refers that in present scenario, management is leading company to understand all aspects and
manage them as per international bench standards and regulations. This refers with right
management tool and areas it is determine that Tesco House manage all functions from its
headquarter to implement appropriate information system for accomplishing company objectives
as per global level.
Structure of the organisation
An organisational structure works as an effective system which outlines all activities and
functions in a decided manner for accomplishing organisational goals and objectives. Roles,
responsibilities, rules and functions of Tesco are some key aspects which is considered by
management for formulating an effective organisational structure. In context of Tesco Hierarchal
structure is managed by business that leads to complete all work in an efficient manner. There
are various task and operations managed by business to manage all operations within efficient
manner. With implement of organisational functions and operations results hierarchal structure
leads management to complete all activities in organised manner.

Hierarchical structure refers to various positions, obligations and positions that are
utilised for dividing organisational work as per skills and capabilities of department and
workforce. With this structure it is also analysed that management leads to achieve better results
through enhancing all roles and responsibilities according to business pyramid. This governs that
top authorities and managers are more responsible to achieve organisational objectives and goals.
Due to which management enhances operational efficiency of Tesco leads to complete all work
in order to manage all work as per divided task (Sangari, Hosnavi and Zahedi, 2015). Tesco
board of members and directors consists of ten members that make modification with use of
knowledge management that helps workforce to complete all work as per operations which is
utilised in making right results for improving better efficiency of results. It is also useful for
improving efficiency and considering better flow of information that makes flexibility to share
all essential information in fast way. Along with this with this right results helps to increase
goodwill and profits in organisation. This is also beneficial for improving efficiency in
management and effect coordination to make better coordination and collaboration with
managers. So by reducing all layers of management must to create right structure for business
organisation.
Business model for organisation
The term business model describe all ways and methods that is used for describing
rational view of organisation that create, deliver, capture better social value for management.
Tesco operates their business in retail sector so management adopt and implement the Business
to customer model in the organisation. This is because organisation deals with customers on
constant basis so with B to C model it is easy for management to complete all work in an
appropriate manner. The process of business model is used for creating all information to making
better innovation perspective in form of business strategy (Liebowitz, and Frank, 2016).
Moreover, with better prototype of business it is easy for management for presenting better
information to all investors with right licensee to provide better explain about products and
services to add more value about customers. There are various types of business model are
present in company that is used to complete work as per views of management. According to
management of Tesco business model is used for understanding about customer and to select
those products which increases value for business functions (Mäntymäki and Riemer, 2016).

This is also used for offering products as per reasonable cost. Some model which are used by
Tesco are mention as follow:
 Retailer- Retail organisation sells its products directly to customers after purchasing
them from manufactures. This also refers management is performing their work with
motive of completing its operations for achieving top position in market. Tesco is one of
the largest organisations which adopts business model to enhance its size of customer
base.
 Franchise- Franchiser are manufactures, retailer and distributor all those individuals who
are able to offer a new business from its existing chain. In simple terms franchisee
implement parent business model which is used for maintain brand and to offer products
in market. In context of Tesco it works as an effective tool that increase market area for
completing their work as per right manner.
 E-commerce- With increase in market area it is identified that managers are able to
achieve long term position by introducing business with implement of new business
model. This refers that E-commerce business model is one of the most effective existing
tool which is increasing market area to completing all task properly.
Evaluation of organisation by using different models
Models which are related with business lead to accomplish better results by completing its
work as per decided strategy. In order to formulate and obtain specific outcomes management
concern that its task are accomplished through completing work and projects as per corporate
objectives. SWOT is one of the most effective model through which longer results enhances its
work area (Jennex, 2015). With this management consider environmental aspects and
competitors to evaluate business model for completing all work in proper manner. Thus, SWOT
analysis for Tesco is mention as follow:
Strength
 Tesco is the biggest grocery and retail
store among UK and all over world.
 Market share and customer base of
Tesco is more 25% from overall
market.
Weakness
 Inefficient operational workforce
generates challenges for completing
work at a large level.
 Scandals which are related with Tesco
impacts on goodwill. Example-
accounting scandal generated fines on

 The presence of Tesco store at global
level assist management to complete all
work on geographical basis.
all departments.
 Strategy and policy which is followed
by Tesco are designed as per UK
market only.
Opportunities
 To expand the business in developing
countries. Jack discount store can also
introduced by management at large
level.
 Strategic alliance with other brands also
leads management to perform all work
in effective manner.
 Online and E-commerce business
platform leads company to complete all
task in effective manner.
Threats
 Advertising and marketing policy for
organisational work is not too effective
due to it work as a major threat for
organisation.
 Due to Brexit operational cost of
organisation is directly increased. So it
decreases profits for management.
 Competition from other retail
organisation such as ASDA, Aldi etc.
impacts on work of Tesco.
With the model of SWOT it is analysed that Tesco operates and manage business with
performing all work as per organisational strength. This determines with work activities of
company management is generating challenges for rival companies to manage work. Global
presence and large customer base are major strength for organisation that leads in enhancing
market share. Weakness is one of the major problems due to which competitors is performing
their work with right approach. As per existing market conditions it is analysed that business
firms leads to complete work with right management (Jain and Moreno, 2015). This refers retail
industry provides opportunities for business at large level. So the weak points of Tesco such as to
formulate strategy as per UK market is not applicable for all stores. Along with ineffective
operation reduces products quality due to which customers are not satisfied for organisational
work.
Opportunities and threats are two other perspectives that relates with business model as in
present scenario, most of the organisation are generating longer results through completing all
task and operations with designing of goals and objectives. according to analysis of competitive
firm it is analysed that online platform provides effective and large opportunities to all business.

In simple terms, it is also analysed that as per current market conditions and efficiency
management is generating longer results through formulating strategic alliances with local firms
due to which all task and operations generates better policies for organisation work. Along with
this opportunities leads to work with more efficiency that consider to deal with operations in
positive manner. Threats according to current market is Brexit due to which all operations are get
impacted. Along with this with another threat faced by business organisation demonstrate growth
and performance of company.
VRIO model of Tesco also helps to complete all work as an organised and systematic manner
(Hislop, Bosua and Helms, 2018). VRIO is an abbreviation that stands for Valuable, Rare,
Imitable and organised. Further, the implement of VRIO model on Tesco as per current market
conditions along with competitive analysis of business is mention as follow:
Valuable
 Employees of Tesco are skilled and capable to manage business at large level so it is
easy for management to provide better value in organisation.
 Goodwill of Tesco and its products is high that satisfy needs of customer properly.
 Knowledge and information system implement by Tesco are expensive so it is complex
for competitor organisation to complete task in similar manner.
Rare
 Employees of Tesco are provided effective training and development due to which it is
rare for other organisation to provide similar roles.
 According to business model of Tesco, goodwill as well as brand image of company is
increasing on constant basis. Thus, it also work as a rare aspect for organisation.
Imitable
 Knowledge management and information system are best tool for management which is
increasing operational efficiency (Donate and de Pablo, 2015). Tesco utilise this as per
current market conditions. Therefore, due to regular changes it is complex for other
business organisation to imitate Tesco products.
 Goodwill is generated by organisation by generating positive perception among
customers. So ASDA, ALDI etc. face direct challenges to build similar image in mind of
consumers.
Organised

 Employees of Tesco are organised in accurate manner which leads management to
complete all work in effective manner. For this organisation provides similar value in
Tesco products.
 Through using all work activities and actions management implement those value which
increase goodwill on all platforms.
With implement of VRIO model business management is able to perform and manage all task
which leads to complete work according to right approach. Competitor and environment analysis
determines all work in positive manner so VRIO model is used to complete work as per decided
strategy.
PESTLE Model
 Political factor- Tesco operate its business in different countries so it is essential for the
organisation to gain the information and knowledge about all political factors that
impacts on operations and functions of company. Tesco understand political aspect to
analyse tax rate and political stability of country.
 Economic factor- In context of retail sector labour cost is an important economic factor
which impacts on supermarket of UK. Example- In the year 2018 UK government
enhances the minimum wages with 4.4% for individuals who are more than 25 years.
This shift raise cost for Tesco in millions.
 Social factor- The trend of consumer shopping is dynamic and changes with time.
Individuals of UK follow tough schedule and they require fresh and fast delivery of
products. So Tesco provides all products at one place for offering one stop shopping to
customers.
 Technology factor- With some past years it is identified that Tesco was facing issue
related with poor customer experience. So with investment in technology and
implementing technological advancement generate opportunities for Tesco to gain
customer loyalty and trust.
 Environmental aspect- Many groups are dealing with huge strain from authorities
corporations to deal with environmental issues. Groups are vulnerable to reply to these
troubles for deal in society properly. To deal with this Tesco encourages its customers to
shop from tesco.Com. Tesco Van Drivers also use fuel-saving routes but also acquire
unwanted plastic baggage from clients and recycle them.

 Legal aspect- In a business felony environment, don’t undermine key areas in which
regulation adjustments that may affect enterprise performance to reap your targets. In
2016, Tesco 17 workers took criminal motion against the organization on the basis of age
as well as gender discrimination. Workers were extraordinarily annoyed after observed
low pay costs for night, weekend and financial institution holidays shifts so with legal
aspect it is easy for workers to gain better position in market.
Appropriate knowledge information system for Tesco
In the present scenario, information system is used by management among all departments
and operations. This is leading business area for completing all task and projects in effective
manner. knowledge and information are two different perspective which is increasing market
area to complete work in effective manner. KM process refers to manage its work with right
information system that enhances its marketing technique to utilise and understand system values
which provides similar platforms to draw all lines in accurate manner. From perspective of Tesco
it is essential for Tesco to implement right management system which complete work with use of
right technology tools (Dalkir, 2017). In present scenario, Tesco offer right tools and techniques
to vague better consensus that result to increase market area with proper knowledge system. KM
is also involved among all areas to leads enhance productivity and profitability of business.
Further, Tesco also focuses that its activities increase its efficiency with current conditions and
future perspectives. There are different tools utilised by management to increase their knowledge
management and information system. Internet based system, electronic document management,
groupware, knowledge map system etc. are utilised by management to complete its work with
more efficiency.
EDM stands as an abbreviation that refers full form of electronic document management.
With enhancement of business area it is identified that number of documents, papers and legal
formalities is increasing so it is complex to store all information in form of papers. This also
works as an area which explicit knowledge of individuals to complete all work by managing all
documents with initial step of knowledge management process. Tesco makes presence of its
stores among various countries. Therefore, documentation are also formulated that generate
business activities by formulating right tools as it is mandatory for completing work as per roles
and responsibilities and to record them properly. This also demonstrate that right tools such as
EDM helps to work with right features that is increasing market area to manage its work with use

of proper content. EDM is providing efficient retrieval benefits for completing all task through
utilising right version that leads to control documents. This also refers that all present objectives
are managing business area through recording all areas (Chen and Fong, 2015). Audio, Video,
Presentation, software and many more are key tools for management which contains all data and
represent them to work with managing right set of document tools that is used for formulating
right indexing in form of managing data and information according to present market conditions.
Example- Information system and digital platforms are used by organisation among all work
areas due to which task and operations are completed through using all information as per spread
sheet that work to manage all tasks in similar form. Along with this groupware of tools and
objectives is leading business area to manage its task as per present market conditions.
EDM is implemented by management to manage all work as per operations which is
utilised by management to gain longer results. Within context of Tesco management implement
to complete work as per tools and techniques which enhances work possibilities for generating
better tools and documentation of work. Tesco is major concerned about completing their task
that aids them to complete work as per objectives of management. Recommendation plays a
major role for Tesco employees to complete their task according to objectives. In present
scenario, first objective of Tesco is used for achieving top position in retail industry. Therefore, it
is recommend to organisation that function must undertakes all feature that retrieval better
system for improving study of science (Capilla and et. al., 2016). Another, recommendation for
organisation relates with management refers to complete work as per decided geographical and
demographic conditions which relates to transfer information easily which is e-mail, HTML,
computer report and spread-sheet. By focusing on identifying motivational triggers of
employees: Ever team members needs to provide response in several ways to factors of
motivation. It is therefore essential to understand an individual’s motivational requirements by
following simple activities such as asking the employees to advocate personal interest in what
they value, holding discussions to identify individual perspectives and providing forms of
feedback. Concentrating on distinguishing inspirational triggers of representatives: Ever
colleagues needs to give reaction in a few different ways to elements of inspiration (Gringos
2010). It is along these lines fundamental to comprehend a person's persuasive necessities by
following basic exercises, for example, requesting that the representatives advocate individual
enthusiasm for what they esteem, having conversations to distinguish singular points of view and

giving types of input. Building up a positive picture: Mottos and statements on inspiration help in
strengthening of an individual and henceforth a group. Achievement should be envisioned in the
representative. This assist that employees are focused to work towards all objectives which is
improving performance of organisation as management motivate them by using motivational
technique. Exercises to manufacture cooperation: In retail industry a gigantic advantage is
picked up by empowering collaboration so the workers can remain under normal checking. From
perspective of future it is more beneficial to manage task and implement them with approach of
efficiency because team work collaborate better results for managerial functions. Preparing of
training methods: Encouraging recently enlisted representatives is helpful for persuading them in
light of the fact that via preparing workers can improve their abilities. Objectives of Tesco are
focused to manage its functions as per international level so training leads to complete work in
management that accomplish objective in minimum time period. Communication upgrade:
Tuning in and chatting both being urged to give equivalent chances to each included
representative's point of view, Giving targets, compensating representatives and allotting
motivators: Reasonable targets being set for the workers to remunerate them on the objective
accomplishment or impetus portion are both pivotal to spur representative's capacity to perform
better. With communication perspective management transfer all essential information and leads
to complete work with current management systems (Alyoubi, 2015). Moreover, it also refers
that all individuals, department and workforce leads to complete all work with motive of
improving communication skills due to which management consider task to ensure better results
at current level and future potential.
In last with all features it is identified that management completes there work with
current and future level perspective. This also determines all focus of organisation is to ensure
better results through which task and operations match with objectives. Training methods,
updated communication and many more leads to complete all work in proper manner which
directly enhance work with objectives of respective organisation.
Challenges faced by organisation at time of implementing recommendation
Management face different challenges at time of completing work according to
recommendation that impacts on organisational work as per its operations. With all projects and
analyse of its task it is identified management face barrier in organisation which is mention as
follow:

 Employee engagement- The first challenge which is faced by management determines
that individuals are performing all roles from traditional methods. This refers that
management is completing work with motive of dealing its objectives but at time of
implementing training recommendation it is identified that employees are not able to
adopt new work methods.
 Resistance to change- When organisation is focused to implement and adopt new
changes it is identified that majority of employees resist to change. So one of the major
challenges that are faced by Tesco is to motivate employee for adopting changes.
Lewin’s change management model is implemented by Tesco to implement
recommendation within the organisation.
 To manage training- In the present scenario, there are different task performed by
management but for improving overall results it is essential for Tesco to provide right
and accurate training to its individuals. To deal with the challenge of employee training
management provide authority and responsibility to managers for providing training to
all employees.
 Diversity in workforce- Employees which are engaged in management consider that all
workforces belong to different backgrounds. Due to this individuals are not able to work
in proper manner. This refers diverse workforce generates challenges at time of
establishing team work recommendation. Thus, it generates negative results which
generates barrier to perform work and fails to develop positive perception of customers.
 Loss of monetary benefits- The last challenge faced by management is relates with
profits of organisation. All employees are not similar effective to perform work so in
context of Tesco management deliver those areas which work according to right results.
Therefore, employees who not accomplish target face challenges for work with right
method.
EDM is most effective management knowledge information system so Tesco management also
must develop better ways which is used by organisation to implement management system in
systematic manner through overcoming from challenges of recommendation.
CONCLUSION
From the above summarise report it is concluded that objective, structure and models
perform an essential role for controlling task as per current market conditions. EDM (Electronic

document management) perform an essential role for organisation through record all documents
in proper manner. Competition and micro, macro environment aspects also impacts on
organisation objectives so to overcome from SWOT and VRIO model are implemented to
generate specific outcomes from organisational work. Further, recommendation for improving
performance at current and future level is also included in report.

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