Knowledge Management and Information System

This report explores the concept of knowledge management and information system and its significance in enhancing organizational performance. It provides an overview of Arcadia Group Ltd., a prominent retailing company, and analyzes its internal factors using SWOT analysis and environmental factors including competitors. The report also recommends suitable knowledge management information system for the organization and provides recommendations to improve its performance.

Knowledge
management and
information system

Table of Contents
1. INTRODUCTION .......................................................................................................................3
2. MAIN BODY...............................................................................................................................3
2.1 Overview of company...........................................................................................................3
2.2 Critically evaluate the internal factors by using SWOT analysis and environmental factors
including competitors..................................................................................................................5
2.3 Recommand appropriate Knowledge management information system with
recommendations to improve performance of organisation for present and potential in future. 8
2.4 Critically analyse three key management implementation challenges that is face at the time
of executing with recommendations challenges faced by........................................................10
3. CONCLUSION..........................................................................................................................11
REFERENCES ..............................................................................................................................13

1. INTRODUCTION
Knowledge management and information system defines the term that is related to the
information technology and helpful in storing, collecting, retrieving and improving the sources of
information that helps in gaining knowledge for increasing the knowledge management process.
The best example of this information technology is follow up database that is used by the
organisation for knowing the customers views so that designing the products can be easy and
effective and helps in longer survival of the firm. This report is based on the Arcadia Group Ltd.
That is one of the prominent retailing company in London, UK and deals on the global nature.
The company offers the varieties of clothing, accessories and shoes to the customers in the name
of Burton, Dorothy Perkins, Miss Selfridge, Wallis etc. This study helps in enhancing the
knowledge related to knowledge management and information system. With the overview of the
organisation and their corporate objectives and structure, further it analyse the strength,
weakness, opportunities and challenges so that they can identify the capability and ability of
performing and completing the task. Therefore, it also helps in explaining the suitable knowldege
management and information system for the organisation so that they can sustain in the
marketplace for a longer period of time. At last gives the proper justification on the challenges
firm may face at the time of implementing the knowledge management and information system
and also suggest some recommendations to over it(Santoro and et. al., 2018).
2. MAIN BODY
2.1 Overview of company
 Corporate objectives- The major corporate objective of the Arcadia group is to become
a fastest growing and moving company in the world that serves the best quality fabric to
their customers for this they are looking towards the experienced person who can handle
this sustainability and helps in future success of the business firm. For staying in the
marketplace they need to gain the competitive advantage with the help of encouraging
customers with the valuable innovation in a compelling way(Hendriks, Ligthart and
Schouteten, 2016).
 Business overview- Arcadia group is the largest British multinational retailing company
that is headquartered in London, UK. It deals in the different product range such as
clothing, accessories and shoes for men, women and children. It includes the brands like

Dorothy perkins, Evans, Selfridges, Burton, Topman, Topshop etc. in this company
around 22000 employees are working in al over the world. Taveta investment is the
owner of this group. It has almost 1170 stores in international market involving 36
countries and in another countries they connected with the online websites that helps in
growing the business firm. They serve the products and services to their customers which
they love and adore through online and offline media. It reflects the values that can
showcasing the growth of the business venture.
 Corporate structure- In Arcadia group, company can adopts the flat corporate structure
in which every employees can follow the one superior orders and rules to complete the
task. It is the best way to deal in the difficult situation and due to this structure company
can take decisions very fast(García-Holgado, García-Peñalvo and Rodríguez-Conde,
2015).
 Outline business model- For outlining the business model manager of Arcadia group can
follow the following steps that can be shown below.
◦ Company overview- Arcadia group is one of the famous retailing company in the
London, UK. It offers the varieties of products range including clothing, footwear,
accessories and many more with quality fabric. The main aim of company is to
become a world largest organisation that covers the large market share.
◦ Market analysis- In this manager of the company can analyse the market so that
they can enhance their profits and sales by attracting and encouraging the people to
buy the products. In this they can examine their competitors and needs and wants of
the customers so that they can produce the goods and services according to customers
trands and competitors pricing.
Illustration 1: Arcadia group corporate structure: Hierarchical structure

◦ Organisation and management- In this company can follow the proper legal
structure so that their employees are working effectively and efficiently for achiving
the targets on time.
◦ Service and product line- Arcadia group can deals in the fashionable products for
men, women and children in this they offers clothing, shoes and home wares etc to
enhance the living standard of the people by offering quality products.
◦ Financial projection- For promoting the products and service company can make a
financial budget so that they can optimally utilised their resources this helps in
gaining more profits and sales(Chang and Lin, 2015).
2.2 Critically evaluate the internal factors by using SWOT analysis and environmental factors
including competitors
It is very essential for the company like Arcadia group to evaluate the strength,
weaknesses, challenges and opportunities by using effective models like SWOT analysis,
PESTLE analysis and porters five forces model that helps in giving the information related to
internal and external environment and the competitors that was present in the marketplace for the
company. These approaches can be shown below.
SWOT Analysis
Strength Weaknesses
 The major strength of the Arcadia
group is that it is one of the largest
clothing retailing company in UK.
 There valuable products attracts the
customers more and due to this
company can gain more profits.
 The major weakness of the Arcadia
group is that they sale their products on
the very high range due to this middle
class people cannot buy their products
and their market share cannot
more(Sangari, Hosnavi and Zahedi,
2015).
Opportunities Threats
 Use of advanced technology in
promoting the goods and services are
the major opportunity for the Arcadia
group.
 The major threats for the company is
there competitors that was also decrease
the market share.

 Another opportunity is their frequently
adopting the social trends by investing
more on research.
 Due to bad publicity for the brand
under Arcadia group their profits and
sales will be affected.
External factors
It refers to that framework that is occur outside the business entity but may affcet the
internal success of the firm. It includes competitors, involvement of government, environmental
factor etc. In case of Arcadia group, macro factors can be analyse that helps in taking decisions
to remain successful in the marketplace that can be shown below(Evans, Dalkir and Bidian,
2015).
 Political factor- This factor includes the fiscal policy, government stability, economic
reforms etc. In case of Arcadia group, due to Brexit in UK it would create an negative
impact on the production because of high cost raw material. The positive impact of this is
that they manufacturing their cloth in top ten countries so that they can gain more profits
an in this Romania is one of them.
 Economical factor- It represents the purchasing power of people in UK that is good and
due to this Arcadia group can enjoy the large sales and profits with high customer base.
There online demand is very much strong due to this there international presence would
be strong. But it will negatively impact their in store sales(Pradana, Kurniawati and
Ambarsari, 2015.
 Social factor- It framing the values, taste, perception of an individual person in the
society. As people of UK are modern and due to this they attracted to use the digital
media for shopping and it enhance the profits and customers base of Arcadia group and
place an great opportunity for them to invest more in e-commerce market(Jan and
Contreras, 2016).
 Technological factor- In today's environment technological environment is very trending
and it will positively impact the Arcadia group to gain the competitive advantage because
of their strong e-commerce market on latest brands Dorothy perkins, topshops etc.
 Legal factor- Arcadia group can follow the proper code of conduct to their employees ,
suppliers and customers welfare so that they can maintain the brand image in the
marketplace for a longer period of time. This will helps in gaining more revenues.

 Environmental factor- This factor relates to the climate and environment in which
business is operate. In this Arcadia Group can focus on their longer sustainability due to
this they mainly focus on the fashion footprint and in this they also focus on animal
welfare in manufacturing of clothing this helps in enhancing the customer base.
Porters five forces model
It refers to that approach that is very helpful in analysing the competition in the industry
for the business. In case of Arcadia group it involves five factors that are competitive firms,
bargaining power of customers and buyers, threats of substitutes and new entry within the
market. All this factors can be shown below.
 Bargaining power of customers- For Arcadia group this factor is placing their impact on
medium range as in fashion retail market there are number of brands are available who
can offers the product on low cost due to this customers are attracted towards it as
Primark is one of them due to this Arcadia can focus on strong their brand image with
offering quality products on competitive based pricing that can happy the customers and
retain them as a loyal customers(Kianto, Vanhala and Heilmann, 2016).
 Bargaining power of suppliers- In fashion retailing companies bargaining power of
suppliers is low because there are number of buyers who offers the quality products on
low cost and due to this organisation production cost is low and this helps in earning high
profits.
 Threats of substitutes- IN fashion retailing store there threats of substitutes are low
because clothing, footwear, food etc. are no substitutes, due to which Arcadia group can
enhance their market share by increasing their profits.
 Threats of new entrant- As Arcadia group is one of the famous and large retailing
company in the international market and also there are other large firms are existed due to
this there is a major challenge for the new entrant to cope up with existing firm capital,
assets and brand image. This shows the low factors on the Arcadia group.
 Rivalry of the firms- This factor contains high pressure on the Arcadia group because
there are many competitors are present in the market such as H&M, PRIMARK, M&S
etc. who sales and offers the varieties of products with good quality and on reasonable
cost. This also gives the many choices to the customers to buy the products as per
acknowledging the different brands(Cerchione, Esposito and Spadaro, 2016).

2.3 Recommand appropriate Knowledge management information system with recommendations
to improve performance of organisation for present and potential in future
Knowledge management information system
It defines any kind of the information system that is used to store, collect, locates sources
related to knowledge, captures, hidden, retrieve etc. that will helpful in enhancing the process
and activities related to knowledge management information system. This is a modern type of
information system that helps in improving the performance and gives the productive results to
the company so that it will sustain in the market for a longer period of time(Knowledge
Management Tools, 2018). In case of Arcadia group, this system technology is play an effective
role to understand the flow within the organisation related to technical know-how. It involves
various categories such as decision support system, extranet, intranet, content management
system, document management system, data base management system etc. and in this some of
them are very significant for the firm to develops their resources so that it gives effective results
in their future perspective some of them are explained below(Kureichik, Kravchenko and Bova,
2015)
 Groupware system & KM 2.0- It refers to that term in which technology is designed to
maintains the relations and collaboration between the employees with inclusion of the
different range of applications. In this type of knowledge management information
system manager of Arcadia group can adopting the basic three aspects that helps in
maintaining the internal working environment within the organisation. This term helps in
future success and longer sustainability of firm with lots of loyal base of customers. If it
is applied appropriately within the company than it helps in explicit the knowledge by
using various tools of communications so that they can send files, transfer messages and
sharing data and information. In this they also follows the collaborative management
tools like workflow management, information management system and the project
management system so that work can be done successfully and in a effective way. It is
very effective for facilitating the locations so that knowledge can be sourced and tactics
can be made suitably. The manager of Arcadia group can used in Lotus notes because it
gives the appropriate results to the company proficiency and developments because of
this KMIS technique business firm may attain their corporate objectives that helps in
maximising the image of brands and market share(Tan and Wong, 2015).

 Intranet and Extranet- In this intranet and extranet is the two core tiny terms of using
internet for operating the functions within the organisations in the suitable manner.
Intranet is useful for transferring the information within the particular building or the
organisation so that employees get the proper information regarding task so it is
completed in an proficient and productive way. For Arcadia group using this category
helps in providing the varieties of benefits to their employees so that they give their best
by properly understanding the applications using intranet. It helps in giving the
knowledge by various sources like news, navigation, internet marketing so that assigned
task can be done successfully and it helps in development of the organisation in present
and future terms. In this Extranet is used to connecting with suppliers, partners clients and
customers etc. it is very significant for using the intranet because it helps in giving the
information outside the organisation. For manager of Arcadia group that is the fashion
retailing company in the UK, extranet and intranet both is very effective for gaining the
large market share and profits by analysing the demands and needs of the market and
society so that internal resources can done their work effective and successfully(Pee and
Kankanhalli, 2016).
 Knowledge work system with intelligent techniques- It is one of the another category
that helps the business venture to built and transfer the information for the company by
using intelligence technique and in this Artificial intelligence is the best techniques that is
used by the firms for developing their current and future market and enhance their
sustainability with large base of customers and maintains the good relations with them. In
case of Arcadia group, for adopting this knowledge management information system
techniques manager can appoint the experienced person so that they can mentioned the
tactics knowledge so that it can be understood by the firms workers that is helpful in
completing the task and gaining the profits. In this artificial intelligence can be adopted
successfully to turn the tactics information into the effective raw material that is further
converted into the useful information that helps in gaining more profits in the future
terms. It is very helpful for the Arcadia group in other ways as it helps in automating the
data with the helps of advanced software and due to this firm can adopted this without
sacrificing the security related to the knowledge management information
system(Sachdeva and et. al., 2015).

These three categories and types of knowledge management information system is highly
recommend for the Arcadia group for their future growth and longer sustainability. It includes
groupware technique system, intranet & extranet and artificial intelligence all these three are very
effective and implementing all three helps in systematic work and without any confusion. By
adopting these system technology related to KMIS manger can controlled the applications and
resources related to knowledge without breaking the security protocols. In this groupware
technology can helps in improving the performance by properly maintains the teams coordination
so that they can work effectively and efficiently and in this intranet and extranet is act as a
supporting tool to transfer knowledge within the organisation regarding project that gives the
longer success to the firm. In this Artificial intelligence helps in creating the strong connection
with the customers and employees because it helps in giving the knowledge regarding the
products and services of the firm in an innovative way(Griffith and et. al., 2015).
2.4 Critically analyse three key management implementation challenges that is face at the time of
executing with recommendations challenges faced by
From the above explained various kinds of knowledge management information system ,
manager of Arcadia group can implementing it so that they can enjoy larger success and profits
this helps in longer sustainability of the firm with good employee relation. In this interactions is
most important to transfer the knowledge and information because it gives the power to
everything. From executing the various sources of KMIS such as groupware, intelligence
technique and intranet and extranet their challenges can be critically analysed so that manger of
the business venture can solve it by focusing on some recommendation that is shown below. At
the time of executing this management application company may face challenges that can shown
below(Shehata, 2015).
 Sharing information is up to date and accurate- The major challenge that is faced by
the Arcadia Group while implementing the kinds of knowledge management information
system is the moderation of information that is very essential to get the effective results.
In this it is very necessary for the company to update the knowledge on the reminders so
that task can be done appropriately. To overcome this challenge this study bgives the
recommendation to the manager of company that they can focus on the reminders
properly and assigned that tasks for the experienced one so that no mistake can be done
and administration may achieves its desired goals(Wątróbski and Jankowski, 2015).

 Measuring knowledge contribution- Another measure challenge that occur at the time
of implementing the knowledge management information system that is groupware
technique in this knowledge cannot be easily identifiable on the quantity basis and due to
this firm may face major issue regarding completing the task because in this contribution
in the team is needed. In case of Arcadia group manager can face the challenge in
analysing the knowledge contribution for this it is to be recommendation that they can
provides various motivational tools and approaches that is attracted the employees to
work in a team and give equal contribution as per their specialisation so that coordination
can be maintained and organisation can done their work on the related knowledge.
 Security- It is one of the crucial challenge that is face by the Arcadia group when they
can implement the intranet and extranet system information in their working
environment. Security is very important to gain the long term success. When security is
break business enterprise may face the major loss in terms of bad brand image, low
profits and less customers. To overcome this issue this report recommend that manager of
company provide the proper training programmes to their employees so that they can
save the company confidential knowledge that is useful for gaining more profits and
longer sustainability of the firm(Tan, 2016).
3. CONCLUSION
To the above explanation it is to be summarized that knowledge management and
information system play an essential role in every business unit because it helps in connecting
with the customers and sharing the project within the team members so that projects can be done
effectively and proficiently. It inculcates the terms related to the knowledge management and
information system in which it includes the overview of Arcadia group and their corporate
structure, objectives and business model. Further this project helps in enhancing the skills related
to the suitable type of KMIS in the Arcadia group their challenges at the time of implementing .
It gives the justification related to overcome the challenges of the appropriate knowledge
management information system. It helps in gaining more profits and longer sustainability of the
firm in the marketplace because knowledge management and information system helps in
coordinating the activities of the employees this helps in retaining them with the firm for a longer
period of time and company knowledge can be saved and acquire for gaining competitive
advantage.

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