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Assignment on Knowledge Management Sample

   

Added on  2020-07-22

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KNOWLEDGEMANAGEMENT
Assignment on Knowledge Management Sample_1

Table of ContentsINTRODUCTION...........................................................................................................................1Context of organisation...............................................................................................................1Knowledge Based Change..........................................................................................................2Kurt Lewin Change model..........................................................................................................2Knowledge management theme..................................................................................................4Knowledge Management Model.................................................................................................5Innovation...................................................................................................................................6Recommendations.......................................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
Assignment on Knowledge Management Sample_2

INTRODUCTIONThe process of creating, sharing, utilising and managing the knowledge and informationof an organisation is known as knowledge management (Dalkir and Beaulieu, 2017). Inaccordance with this context, the following report will demonstrate the applicability ofknowledge management in Laura Hairstyle Salon, which located in East London. By usingdifferent knowledge management themes, models and theories, the process of knowledge sharingwithin the organisation will be explained in this assignment. Further, the expectation andlimitations will be evaluated by comparing it with big and small hair saloons of United Kingdom.Eventually, recommendations will be provided in the assignment which will help themanagement of Laura Hairstyle Salon to implement the change effectively and efficiently.Context of organisationThe present era is characterised by the dynamism and globalisation where each and everyorganisation is competing with each other in order to sustain in the competitive environment andtough market economy (Liebowitz and Frank, 2016). Hairdresser and beauty industries shareample of portion in market share and contributes enough in the GDP of United Kingdom. Inorder to increase the skills, competencies and knowledge of employees of the organisation, themanagement implements knowledge management tactics and strategies. Expectations of Knowledge Management: Whether small or big businesses, the process ofknowledge management aid in improving the decision making skills, communications andcompetencies of organisation (Grover and Froese, 2016). For example, Toni & Guy, one of thebiggest salon operating in United Kingdom, utilises knowledge management to increase theskills and efficiency of workers and employees.Limitations of Knowledge Management: Integrating knowledge management process in existingprocess is the biggest challenge faced by organisations. Further, it is difficult to share knowledgewith diversified workforce (Serenko and Bontis, 2017). For Example: Toni & Guy, may needmore KM than local hairdresser which just focus on communication by introducing Communityof Practice.The chosen business falls into services industry. “Laura Hairstyle Salon” has beenserving for over 10 years. It is situated in near the train station in East London. Laura Hairstyle.Any business needs knowledge, skills, aptitudes and competencies and Laura Hairstyle salongathers talented staff who performs in order to give satisfaction to the customers.1
Assignment on Knowledge Management Sample_3

Knowledge Based ChangeAccording to Burnes (2009) change is necessary for the organisation in order to susatin inthe competitive environment. Change helps in eliminating the obstructions and provides freeflowof activities which increases the effectiveness in the organisation. Researchers and anlystsproposed different theories of change that helps the business organisations to facilitates changeeffectively and efficiently. Those organisations who fails to transform according to time mayfaces heavy losses and eventually got dissolved from the market.(Becerra-Fernandez andSabherwal, 2014). There are various types of changes takes place in the business organisation. Incase of Laura Hairstyle Salon, the management wants to change their traditional methods ofpayments by implementing digital card payment systems and further moving forwards towardsincreasing the online marketing and customer booking platform.The management and human capital of Laura Hairstyle Salon is defined by competenceand commitment of its employees. The organisation believes in providing immense and adequateknowledge to the workers by rigorous training. This helps in transferring them the informationthat company is doing its best to retaining employee and their knowledge. This aid in increasingthe interpersonal relationship in the organisation and assist in reducing conflicts and chaos.(Donate and de Pablo, 2015). Despite of having competent staff and efficient management, theorganisation has facing issues regarding the implementation of change and knowledge transferprocess. Change is very important and essential for the business in present era (Wang, Noe andWang, 2014). In order to survive in the tough market economy of United Kingdom smallbusiness like Laura Hairstyle Salon needs to made changes adequately. Change either leads theorganisation towards growth and development or it leads the organisation towards degradationand dissolution. It is the duty and responsibility of the management of organisation to implementchange accordingly and precisely so that the change can be made effectively.Kurt Lewin Change modelIt was first identified by B.Burnes that Lewin was first person to recognise that in orderto sustain in the competitive market economy, the management needs to engaged in kin andcommitted to change their behaviour. (Burnes, 2009). As management of Laura Hairstyle Salonneeds to implement the change by redeveloping the new system of online booking and newsystem of card payment, they need to follow the steps derived by Kurt Lewin’s. By2
Assignment on Knowledge Management Sample_4

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