Knowledge Management at Tata Consultancy Services

Running head: KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
Name of the student
Name of the university
Author’s note

KNOWLEDGE MANAGEMENT1
Executive Summary
The report mainly focuses on knowledge management at Tata Consultancy Services. The
company implements knowledge management that can help to manage the organisations’
knowledge assets. The practice of effective knowledge management helps to enable the
organisation with strategic advancement for competitive advantage in the global market. The
prominence of knowledge management is that it provides the organisation with managing the
knowledge effectively. There is a need to address corporate culture and IT for the purpose of
improving the information for effective actions. The knowledge management initiatives can
help to avoid failure in knowledge management projects. The initiatives influences the
decision making process of management in specific intervals. The gaps and improvement
areas are discussed for future enhancement of addressing knowledge management practices
in the organisation. The perspective of knowledge and its importance is addressed in this
paper.

KNOWLEDGE MANAGEMENT2
Table of Contents
Introduction................................................................................................................................3
About the Organisation..............................................................................................................3
Problem and opportunity............................................................................................................4
Nature of knowledge management Initiative.............................................................................4
Difficulties in implementing the system....................................................................................5
Assessment of successful knowledge management initiative....................................................6
PEEP Initiative...........................................................................................................................7
PROPEL Initiative.....................................................................................................................8
Knowledge management dimensions.........................................................................................9
Success metrics........................................................................................................................10
Conclusion................................................................................................................................11
Reference..................................................................................................................................12

KNOWLEDGE MANAGEMENT3
Introduction
The report mainly focuses on knowledge management at Tata Consultancy Services.
The company implements knowledge management that can help to manage the organisations’
knowledge assets. The practice of effective knowledge management helps to enable the
organisation with strategic advancement for competitive advantage in the global market. The
prominence of knowledge management is to provide the organisation with managing the
knowledge effectively. There is a need to address corporate culture and IT for the purpose of
improving the information for effective actions. The knowledge management initiatives can
help to avoid failure in knowledge management projects. The initiatives influences the
decision making process of management in specific intervals (Dalkir 2013). The gaps and
improvement areas are discussed for future enhancement of addressing knowledge
management in the organisation. The purpose of this paper is to highlight the perspectives of
knowledge and its importance in addressing the initiatives in this paper.
About the Organisation
Tata Consultancy Services delivers several IT consultancy services to the global
business platform. The company was founded in 1968. The knowledge management is
practiced in TCS, where people, technology and processes are the three main pillars of
knowledge management. People in TCS builds the value for learning and involvement. The
knowledge management is used to enhance the learning aspects of the company through
PEEP (Proactive Employee Engagement Program) and PROPEL (Professional Excellence,
Role Enhancement, Ownership Culture, Personnel Growth, Employee Involvement and
Learning). TCS Company is adopting confluence collaboration software program that helps
the team to collaborate to achieve knowledge in efficient manner.