Importance of Learning and Managing Intellectual Capital at TCS

Knowledge
management
strategies

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
1. Importance of learning and managing intellectual capital as part knowledge management
efforts at Tata Consultancy services ..........................................................................................1
2. Analyse and critically evaluate the KM initiatives at TCS.....................................................4
3. Organisational learning, communities of practice, organisational culture and the Web of
Participation help TCS in becoming one of the leading knowledge driven companies in Asia. 5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Knowledge management is systematic management of an organisation knowledge assets
with motive of creating values as well as meeting strategic needs. It consists of process, system
which sustain, enhance storage, initiative, sharing, refinement, knowledge creation and many
more. In other words, knowledge management is tied with goals as well as strategy of company
and also include management of knowledge which is important for several reason and also create
value for business firm (Cañas, Novak and Reiska, 2015). Apart from this, knowledge
management strategy is simply action plan which outline that how an organisation will manage
their data, information and knowledge for enhancing their productivity and efficiencies.
This report is based on case study of TCS which is an Indian multinational IT service and
Consulting company. It was founded in 1968 by Tata Sons and F. C. Kohli as well TCS
headquartered at Mumbai Maharashtra, India and serving at worldwide level. This assessment
will going to discuss importance of learning and managing intellectual capital which is part of
knowledge management at Tata Consultancy services. In addition to this, knowledge
management initiatives of TCS will analyse and critically evaluate. Moreover, end section of
report will discuss how organisational learning, organisational cultural, communities of practices
and Web of participation structure has assisted TCS in becoming leading knowledge driven
company in Asia.
MAIN BODY
1. Importance of learning and managing intellectual capital as part knowledge management
efforts at Tata Consultancy services
Knowledge is awareness, understanding or familiarity of something as well as someone
like information skills, facts, and description which acquired by experience through discovering,
perceiving and learning. In simple term it can be said that, knowledge is related to theoretical or
practical understanding of specific subject. Moreover, knowledge can be implicit or explicit and
more or less formal or systematic (Donate and de Pablo, 2015). For becoming an expertise
within specific field it is important for an individual to have proper knowledge about that area in
appropriate manner. In addition to this, there are several sources of enhancing knowledge which
can be practical or theoretical both.

Knowledge management is the system which assist individual or group in an organisation
share, access, update business knowledge as well as information. Moreover, it implies a strong
tie to goals as well as strategy of business firm, along with this knowledge management include
management of knowledge which will be useful for some reason and create value for business
firm. Knowledge management system related to any type of information technology system
which stores as well as retrieves knowledge, improves collaboration, locate knowledge sources,
capture & uses knowledge, mines repositories and in other manner improves knowledge
management procedure (Geisler and Wickramasinghe, 2015). Moreover, knowledge
management is proper process and it is universal for every type of enterprise. There are six basic
steps in knowledge management procedure when these followed according to sequence data
transform within knowledge. Explanation of these are as follows :-
 Step 1 collecting – It is important step of KM because collecting incorrect or irrelevant
data may not result in getting accurate knowledge. Thus, decision based on this
knowledge will also inaccurate. There are several method which utilise for gathering or
collecting data and this process defines certain data collection points. For instance sales
report on monthly basis and daily attendance reports both are good resource which help
in data collection.
 Step 2 Organizing – After collecting it is important to organise it and by following
certain rules data will organise in effective manner. For instance, data related to sales of
TCS can be filed together as well as information of staff will also store in same database
table. This step help in maintaining data accurately within database and there will be
much data base so for reducing chances of duplicate normalization technique will utilise.
 Step 3 Summarizing – In third step organised information will summarized for taking its
essence. Thus, lengthy information which presented in graphical or tabular format will
store in proper manner for identifying its essence (Hu, Leopold-Wildburger and
Strohhecker, 2017). There are many tool for summarizing like charts, software packages
and many more techniques.
 Step 4 Analysing – In this stage, information will analysed by manager of TCS for
finding relationship, redundancies as well as patterns. For analysing purpose expert
individual or team have to be assigned as their experience will play important role. After
analysing collected data in effective manner report will design by expertise.