Development of Knowledge management strategy

Running head: KNOWLEDGE MANAGEMENT
Development of Knowledge management strategy
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KNOWLEDGE MANAGEMENT
W R I T T E N A C T I V I T Y
1. Legal, Ethical and Security Issues Relating to Knowledge Management.
There are various legal, ethical and security issues related with knowledge management (KM)
which are:
Ethical issues: knowledge interpreted as entirely owned by an organisation may put in jeopardy
an individual’s knowledge transforming behaviours which may also make it complex for an
organisation to hold valuable knowledge. This conflict of knowledge ownership generates strain
in knowledge disposition and may lead to ethical issues in organisational handling towards
individuals. Nonetheless individual’s role in procedure correlated to knowledge management
such as decision making and the ownership of knowledge remains unmapped. Also ethical
behaviour issues can be faced in organisation in context to both employees and employers where
both of them may encounter ethical dilemmas such as an employee may experience ethical
perplexity if prohibiting or disfiguring knowledge outstanding to the employer or the team for
personal benefits.
Security issues: it is primary to offer right level of security for technical data and the same
applies for knowledge management, so security issues arise in relation to knowledge
management when usage of permission and level of authorized security for different knowledge
based information is not shared in legitimate channel and with proper person. Also one of the
issues in knowledge management in context to security is maintaining credibility and privacy of
valuable information, as KM involves various technologies like data mining, multimedia,
collaboration and web. As such security in web data management and collaborative systems may
direct towards security issue in knowledge management activities in context to protection of
corporation’s asset like intellectual property, trade secrets which are highly confidential
information that should not be made accessible or dissipated to competitors. As such security
issue related to KM arises in form of access control, breach and not maintaining privacy of
information.
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KNOWLEDGE MANAGEMENT
Legal issues: knowledge management is the procedure where the intellect and knowledge that
are part of organizational asset are retained either in structured or unstructured manner within the
corporation itself to hold, catalogue, preserve and distribute as and when required to compete and
innovate. So legal issue related to KM may arise in form of trademark infringement where there
may be illegal use of trademark or service mark on contending or related good/services. Also
legal issues arise when knowledge based information or intellectual property is misrepresented
claiming that it would perform a specific activity when it cannot. Another form of legal issue in
context to KM is related to copyright or ownership of genuine knowledge work where these are
exposed to unauthorized usage without permission to copy or print content.
2. Knowledge Management Concepts.
The four different kinds of knowledge management concepts that are utilised in business are:
Knowledge acquisition: in this concept of KM a business can attempt to acquire knowledge from
external sources. External knowledge sources are vital and hence business considers a holistic
outlook of its acquisition for the value chain. Sources of external knowledge are suppliers,
competitors, partners, customers and external experts and knowledge acquisition from them can
enhance knowledge led information of a corporation.
Knowledge creation: this concept of KM refers to continued transfer, combination and
transformation of different forms of knowledge as users develops utility, interaction and
learning. As such knowledge creation is product of exchange between knowledge and knowing
and the conversion in condition between ownership of knowledge and the deed of knowing is
learnt through practise, action and communication which is the propulsive force for creation of
new knowledge asset.
Knowledge utilisation: this concept of KM refers that it is significantly essential that knowledge
management resources benefits society wherever possible and as rapidly as feasible and as such
need active involvement from all. The utilisation of knowledge management resources for
society and economy is emphasised in concept of knowledge utilisation. This should actively
take place in network of researchers, business and society so that it supports innovation and
inspires intended solutions through more knowledge breakthroughs in new direction.
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KNOWLEDGE MANAGEMENT
Knowledge transfer: this concept refers to displacement of knowledge, ideas and experience
from source of knowledge to conferee of that knowledge. The concept of knowledge transfer and
knowledge sharing is utilised reciprocally for effective execution of knowledge into practise.
3. Knowledge Management Processes.
The various knowledge management processes used to implement KM concepts within CSL Ltd
are: (Henao-Calad, Montoya and Ochoa 2017)
Knowledge management and organisational culture change process: this is identified and well
managed intentionally by management of CSL Ltd where inconsistencies are introduced that
tests the acknowledged comfort zone of organisational culture and management so as to drive the
employees within CSL ltd to abandon specific elements in favour of others. So this process
drives a culture in CSL ltd where implementation of KM concepts is regularly challenged to
develop knowledge sharing which is accepted as beneficial instead of being disturbing to
employees.
Knowledge management and Knowledge retention: knowledge retention is component of KM
that is bothered with being sure that significant knowledge assets are retained in the firm over a
long time. So CSL ltd forms a knowledge retention approach as a process that depends on
interpretation of which knowledge is significant for the firm and which is at risk, so that CSL ltd
takes effective measures to keep those knowledge assts in the company to support
implementation of knowledge management concepts. Based on their knowledge retention
approach they effectively choose to implement many initiatives and tools such as reward
schemes, mentoring and utilisation of knowledge from retired employees.
4. Organisational Change Management Theory And Methods
The theories, methods and frameworks of organisational change management are:
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