Last Mile Delivery Issues in Indian E-tailing Industry

E-tailing
Last mile delivery issues in
India

Introduction
• E-tailing can be described as the process of selling goods and
services over the internet.
• The e-tailing industry makes use of the e-supply chain management
whereby the needs of the different customers are linked directly
with the gathering of raw materials, logistics, delivery and
manufacturing of the different products (Hugos 2018).
• However, as the given industry is expanding there are various issues
disrupting the supply chain.

Overview of the E-tail supply chain management
• The e-tail supply chain management is quite different from the
conventional supply chain management
• The supply chain is quite complicated.
• The supply chain model is based on electronic supply chain
management (Fahimnia, Sarkis and Davarzani 2015).
• The different components are as follows:
Processing and
Sorting
Last mile
deliveryLine HaulingFulfillment
First Mile
Delivery

Components of the e-supply chain management
First Mile Delivery The process of
making the
delivery of the
products to
different carriers
who will be
delivering the
given product.
Fulfillment When the order is
placed on the
website, the
fulfillment team
tends to pick up
the product and
they are packed
accordingly.
Processing & Sorting Once the delivery
of first mile is
completed then
the product is
processed and
sorted depending
the different area
they need to be
delivered.
Line Haul The orders are
processed as the
order numbers
are huge
(Monczka et al.
2015).
Last Mile delivery In the given step
the product is
delivered to the
given consumer
and this is the
most crucial
process in the
supply chain.