Lead and Manage Effective Workplace Relationships

This document provides insights on how to lead and manage effective workplace relationships. It covers topics such as diversity, personal conduct, communication styles, and conflict resolution. The strategies and legislations related to workplace relationships are also discussed.

Lead and manage effective workplace
relationships
Student Details
5/31/2019

LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
Answer Four
Diversity means the difference in the demographic and psychological factors of the persons
present in the organization. In order to maintain harmony and peace among diverse employees of
the company it is necessary for the company to make and maintain some policies that are
promoting the diversity (Batenburg et al., 2013).
In order to ensure the responsibility of the team regarding their adherence of various diversity
rules and regulation, one can take following steps:
 Individual can meet various departmental team leaders in order to get information about
the follow up of diversity policies and practices feasibly by their team members.
 The person can conduct a random survey of determining the inner thoughts of his team
members, in this way the person can be able to identify about any breach made in
diversity policy and its consequences.
 In order to adherence of diversity polices one can set deadlines so that his team
employees have to accomplishes certain task within deadline by keeping up with
diversity policy.
Policies are not static to a single character all the time; they change according to change
environment of the organization. So one can find interactive ways like electronic communication
(email them), brainstorming on intervals, facilitating suggestions from employees, etc. in order to
keep his team members updated about the change in diversity policy and monitoring their
performance (Schein, 2010).
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
Answer Five
Personal conduct is the set of rules and regulation of the conscience mind of an individual, which
helps the person to behave accordingly in a particular situation. In order to gain and maintain the
confidence, trust of the colleagues as well as of external contacts, the personal conduct of an
employee works in the following ways:
Creating Honest and Open Communication Culture
It is the person’s responsibility to behave honestly with everyone present in the organization.
Due to this, an open and honest culture can be achieved in the organization (Schein, 2010).
Upholding of the Law
The rules of personal conduct specify that the personal should follow various rules and
regulations of the organization. It can help in gaining the confidence of others.
Management of Conflicts
One can also achieve the confidence of colleague, when the person have the ability of reducing
the frequency of conflicts in his team and have the ability to resolve them. Proper management
of conflict is necessary in order to achieve efficiency in production (Eysenck, 2012).
Build Creditability and Trust
As being a trusted employee of the team, it is the responsibility and the urge of personal conduct
of the employees is that they must bring trust among their team members so that they can be
credible for the company.
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
Answer Six
In a broader view, the communication styles can be divided in following types:
Passive
This communication style includes such type of persons, who does not have the ability to express
their feelings or message in an effective and efficient way.
Aggressive
They have the tone of blaming, criticizing and threatening others. This style comes with anger
and goes with it. At that time, the communication style is known as passive-aggressive.
Assertive
The persons following this communication style feels free to express their own desires, ideas and
point of views in front of others.
Interpersonal Communication Styles and Development of Work Relationships
In this section, an attempt is made in order to analyze the involvement of various interpersonal
styles in developing effective work relationships (Batenburg et al., 2013). It is evaluated by two
examples that are:
1. Assertive communication style of employee of a company helps him suggesting his ideas
in front of the decision-making authority.
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
2. Aggressive communication tones sometimes help managers to make use of those
employees who avoid their work and responsibilities all the time. This can help in getting
productive results from them.
Answer Seven
The relationship among the human resources of a company is very necessary for many reasons.
Some of them are, smooth functioning, maintaining decorum of the organization, problem
solving mechanism, increased productivity and ultimate success of the business (Eysenck, 2012).
Here are two networks that can help an individual and an organization in making and
maintaining work relationships in their organizations:
Problem solving network
With the help of the network of problem solving, the managers and employees come in connect
with one another. In this way, they frequently meet with each other. This in turn makes a bond
between them, which ultimately turns into organizational relationships (Jabri, 2017).
Informal communication network
This network of communication is also considered to be main element in forming and analysis
the work relationships in and outside the organization. In this a junior level employees can also
connect with senior manager as his friend. This facilities the building up of core relationships in
the organization and helps in reducing the stress level of employees.
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
Answer Eight
In order to identify the effect of accessing and participating in the variety of networks in an
organization can assist the employees in providing recognizable objectives for their team and the
company where they work. Here are some elements that can help in identifying the importance
of participating in networks:
Workload Sharing
Each member of a network joins it, in order to serve for team and the company. This in turn
reduces the workload of members. Similarly the manager can help his team to get them to know
about the benefits of distribution of work in small chunks, hence can increase their productivity
(Epstein, 2012).
Communication skills gets Stronger
Participant in networks can help managers in developing their communication skills, as they
have served a range of networks and made relationships with their team members. This in turn
helps them in communicating the importance of communication and organizational relations to
their team members and this in turn will help the company to be presentable and productive in
nature (Nasanen & Vanharanta, 2017).
Learning of new approaches
Accessing and participating in different networks of an organization can also help managers in
learning various new approaches of doing business and resolving conflicts. With these new
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
approaches, they can help their team in making them learn these effective approaches, so that
individual’s and company’s outcomes can get better and efficient (Eysenck, 2012).
Answer Nine
In order to ensure company’s effectiveness in maintain its external and internal relations, a plan
is going to identified and analyzed in following line:
Establishing Organizational Objectives Based On Customer Needs
Identify the needs and wants of target customers of the company. According to that, the
organization establishes their objectives in order to serve those needs and wants of their target
customers (McKinley, 2012).
Train and develop employees to accomplish organizational objectives
Training and development of the employees is necessary as they are the core assets of the
company and help the company in accomplishing its objective.
Formulate Employee Satisfaction and Motivational Policies
For accomplishment of organizational objective and smooth functioning of the organization, it
becomes important for the company to implement such programs that will satisfy and motivate
the employees of that organization (Holten & Brenner, 2015).
Implementation of Objective Driven Product in the Market
The company needs to implement the respective product or service in the market, which it
produced by analyzing the need of customers and with the help of its employees.
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
Follow Up With Customers
When the company implemented the product, after the use of product by the customers, the
company aims at getting their reviews about the same.
Make Necessary Changes
According to reviews of customers, it is the responsibility of the company to make changes in its
product, objective, methods, etc. in this way the organization will able to develop relationship
with internal and external components of the organization.
Answer Ten
Conflict Resolution System
For this purpose, the managers of a company can form a system of conflict resolution with the
name “Committee of Conflict Management” in their company. This committee will focus on
resolution of company’s conflicting situation in two ways, which are consensual process that will
include mediation, negotiation and conciliation. Another way will be Adjudication process,
which will include adjudication and arbitration through a judge, arbitrator or a jury (Muthusamy,
2019).
In order to address the conflict resolution the employee of the company needs to go through
following process:
Process of Conflict Resolution
a. Reporting Conflicting Issue to Immediate Supervisor
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
When an employee in organization facing any conflicting issue regarding its job and
environment present around it, then the employee can contact its immediate supervisor and they
can together solve this problem (McKinley, 2012).
b. Transferring It to HR Department
When immediate supervisor of the employee cannot resolve the issue on its own then it is taken
to HR department of the company and try to get resolved.
c. Issue Conciliation through Negotiation
With the help of HR department and officials of the company the resolution of the conflict is
done by conciliation and negotiation process. Parties involved in the situation need to negotiate
and identify solution for the same (Department, 2019).
d. Unsatisfied employee choose Adjunction Solution
After the conciliation, process if the employee is still facing problem or not satisfied with the
results then it can appeal in the adjudication body established by company or the government.
Where the made solutions have to be followed by the employee (Saxena, 2015).
Answer Eleven
There are some strategies, which a company can use in order to provide required counseling and
guidance to its employees in the case of work related difficulties. In two main strategies are
going to be discussed:
Specialized Departments
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
With the help of various specialized departments in the organization, the difficulties faced by any
of the employee can be sent to respective department and can be resolved on time. This can
reduce the complexities as separate department for every aspect of organization can ease things
in their mechanism and resolutions (Gleditsch, 2010).
Interactive Environment
The environment of an organization has to be interactive and innovative. Due to this, a link
between employees and management can be established. This leads to resolution of work related
difficulties in an effective and efficient way (Gleditsch, 2010).
Answer Twelve
In order to address various difficulties that an organization can face, the organization can
develop an action plan for solving those difficulties. The action plans can include critical
thinking, experimentation, negotiation or conciliation, etc. it is important to develop a proper
action plan for the resolution of difficulties an organization is facing or may face, its importance
are mentioned below:
Proper functioning of the Organization
It is important to have an action plan for resolution of problem, as it is important for organization
to continue it is all functions without any breakage in between. However, the difficulties can be a
barrier in this. This can be overcome with the help of a proper action plan. For this purpose the
action plan should include specialized employees in each sector as well as grievance resolution
committee (Martinez et al., 2015).
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Increased Productivity
An action plan of problem solving is needed in order to resolve all conflicting situations. It also
helps in making healthy industrial relations. This in turn helps the organization in order to
increase its productivity and hence gain profits (Jabri, 2017). For this purpose, the action plan
should include advance technology, such as artificial intelligence based machines and
equipments.
Answer Thirteen
In a company according to various legislations, the managers can consider following three main
legislations.
Fair Work Legislation
According to this legislation, an act is passed under it with the name Fair Work Act 2009. These
acts are implemented in order to govern the working of an organization and analyzing it
(Ombudsman, 2019). It helps in making and maintaining various organizational relations.
Work Health and Safety Legislation
In this legislation, the act that is imposed is known as Work Health and Safety Act 2011. This act
helps in providing and guiding the employees and management of an organization about various
health and safety measures that are available for an employee (Dannemiller et al., 2017).
Legislation in the Employment and Workplace Relations Portfolio
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
Under this legislation of Australia, the work related relationships can be enacted with the help of
workplace relations act 1996, various bills and acts; other laws relating to this are administered
by the employment department and work place relations (Ombudsman, 2019).
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
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