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Lead and Manage Organisational Change (pdf)

   

Added on  2021-06-15

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Lead and Manage Organisational Change1
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Task-21. Review of Workplace InformationA2Z Courier Company is a 15 year old company based in New South Wales. Company dealswith delivery of small and medium packages and intends for growth in this sector in the nextfinancial year. The company has 20 truckers who report to human resource manager who in turnreports to General Manager.2. Change management strategyThe company intends to increase business by reducing delivery delays and improving trucker’saccountability. For this purpose two change goals have been identified.3 Change goalsImplementation of GPS/ PDA system Implementation of one person per truck policy through automated lift gates.a. These change goals will impact people or employees, processes of operations, technology andstructure in the following manner.b. People- The employees work will be monitored more closely due to GPS system.Process- Implementation of GPS/ PDA and automatic lift gates will ensure speeding up ofprocessesTechnology- GPS system will upgrade the company to better technology. Structure- Change will reduce number of drivers and delivery boys required to make thedeliveries.c. The impact of the change will be realised immediately as there will be more efficiency andeffectiveness [ CITATION Cum14 \l 1033 ]4 Relation of change goals to strategic goals2
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Organisation’s strategic goal is to expand business in the sector of small and medium packagedeliveries. GPS system and one person per truck policy will help in tracking deliveries andavoiding delays. This in turn will help in increasing number of deliveries. Hence, this changegoal is in conformity with strategic goal. 5 Cost Benefit Analyses-Changerequirement CostRisksBenefitsFeasible/ Maybefeasible. NotfeasibleAutomated liftgates and GPSdevices $8000Can lead toinformation leakto third partyBettermonitoring,reduced deliverydelay FeasibleProject analyst$8000ExpensiveWill give properstructure tochangeimplementationsFeasibleGPS and lift gatetrainer $6000 ExpensiveProper trainingwill lead to betterefficiencyFeasibleTrainingpremises andequipment$1500ResourcewastageImprovedlearning Feasible6 Risk analyses Risks and barriersImpactLikelihoodStrategies formitigation of riskFailure of GPS systemChaos and delay indeliveries. RareBackup manualsystem Failure of automatedlift gatesDelay in deliveryRareBackup manual gatelifting systemAbsence of truckerswithout noticeWill Hamperdeliveries due to oneLikelyStrict human resourcerules 3
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