Lead and Manage Team Effectiveness

Running Head: LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and Manage Team Effectiveness
Name of the Student:
Name of the University:
Author Note:

LEAD AND MANAGE TEAM EFFECTIVENESS1
Executive Summary
The study focuses on the lead and manage team effectiveness. In the study, there are team
performance project followed by emails which is again followed by operational plans. The study
possess team performance plan, professional development policy and procedures, reward and
recognition scheme and managing underperformance. There are emails in all the scenario which is
addressed as per the requirements. Lastly, it possess an email to the marketing officer who
demonstrate the underperformance. It can also be said that with the help of the study the different
aspect of the organization can be seen to enhance the performance of the players as well as the
whole team.

LEAD AND MANAGE TEAM EFFECTIVENESS2
Table of Contents
Team Performance Planning Project...................................................................................................3
 Email to the Team.....................................................................................................................3
Attachment: Football South East Coast Operational Plan...........................................................3
 Email to the General Manager..................................................................................................6
Team Performance Plan...................................................................................................................7
 Email to the Team...................................................................................................................10
Attachment: Team Performance Plan (Explained above this mail)...........................................12
Professional Development Policy and Procedures............................................................................12
 Email to the Team...................................................................................................................13
Attachment: Professional Development Policy and Procedure (Explained above this mail)....14
Rewards and Recognition..................................................................................................................15
 Email to the General Manager................................................................................................15
Attachment: Reward and Recognition (Explained above this mail)..........................................16
 Email to the Team...................................................................................................................16
Managing Underperformance Project................................................................................................17
 Mail to Jackie, Marketing Officer...........................................................................................17
References..........................................................................................................................................19

LEAD AND MANAGE TEAM EFFECTIVENESS3
Team Performance Planning Project
 Email to the Team
To,
The Team
Football South East Coast
New South Wales
Sir/Madam,
This is to put under your notice that there is a Performance Planning Meeting, which is
going to take place on 5th August 2019 at 1500 hours. The meeting will be of 1-hour duration. The
organization is intending to become one of the leading members to support football community in
the end. The meeting will focus on the performance planning, membership growth, programs and
events along with volunteer development.
So, all of you are requested to attend the meeting, as the organization future mission will be
discussed in details and to go through the attached operational plan before attending the meeting.
Thanking you,
Regards,
Marketing and Communication Manager
Football South East Coast
Attachment: Football South East Coast Operational Plan
Membership growth

LEAD AND MANAGE TEAM EFFECTIVENESS4
Strategies Actions Timelines Who Resources
needed
Performance
indicators
Market
research is to
be done as per
the
demographics
to know who
are interested to
play soccer in
South East
Coast.
Member
survey is
done
By
November,
2019
Marketing Officer Staff time
and
Survey
It will
provide a
clear idea
about who
are interested
in playing
soccer and
target those
group to
increase the
participation
Developing an
effective
marketing
campaigns
which will
promote
participation in
soccer.
Blogs,
Twitter
Articles for
local media
such as
Radio
advertisement
and Speaking
engagements
at schools in
the local
region
Ongoing
throughout
year
Marketing
Manager/Marketing
Officer
Staff time
and
$1,500 to
cover
travel
expenses
to schools
We achieve
positive
response in
participation
in soccer
Communication
is done on a
regular basis
with the
members.
Content is
written every
month
regularly
Email will
be
forwarded
every
month
Promotions
Assistant
Staff time Customer
survey
conveys that
our members
are satisfied
with the
services
provided
Develop a good
relationships
with the local
media.
Regularly
calling media
to include
articles about
soccer events
and news
Ongoing
throughout
year
Marketing Officer Staff time We achieve
positive
response in
participation
in soccer

LEAD AND MANAGE TEAM EFFECTIVENESS5
Volunteer development
Strategies Actions Timelines Who Resources
needed
Performance
indicators
Developing an
effective
volunteer
recognition
scheme.
Research
suitable schemes
and seek
approval for
implementation
of the same
By
January,
2020
Marketing
Officer
$2,000 for
gifts
Increase in
volunteers at
club level
Establish
volunteer
database
Developing a
questionnaire
which need to be
completed by all
volunteers, Mail
all volunteers to
seek consent for
addition to
database and
Add new
volunteers to
database with
consent.
By March,
2020
Promotions
assistant
Staff time
and
Purchase of
database
worth $200
Increase in
volunteers at
club level
Developing an
incentive
scheme to
encourage
volunteers to
take up
volunteer
roles.
Research for
suitable schemes
and seek
approval for
implementation
By May,
2020
Marketing
Officer
Staff time Increase in
volunteers at
club level
Key result area: Programs and Events
Strategies Actions Timelines Responsibility Resources
needed
Performance
indicators
Conduct a
number of
promotional
events
throughout
Identify
suitable dates
and Meet with
the team to
workshop
Ongoing
throughout
year
Marketing
Officer/
Promotions
Officer
Staff time
and $10,000
Our customer
survey tell us
that our
community is
pleased with