Developing Policies and Procedures for Cultural Diversity and Ethical Values

This document provides guidance on developing policies and procedures to address cultural diversity and ethical values in the workplace. It includes examples and recommendations for each key area, such as job descriptions, performance plans, and issue resolution strategies.

Task 32 – Develop or Review Policies, Processes and Procedures
Complete one of the following:
1) Where your organisation does not have policies, processes and procedures on the following
develop the following:
Or
2) Where your organisation does have policies, processes and procedures – review them and
critique them showing us improvements that you are recommending for each of the
following:
Or
3) Where you are currently not working for an organisation, develop the following policies,
processes and procedures:
T32.1Develop policies and or procedures, within the organisation’s cultural diversity and ethical
values, to ensure your team members take responsibility for their own work and assist others on
the team to undertake their required roles and responsibilities. (Some policies that may already
exist could include job descriptions, position descriptions, and accountability statements. Some
processes and procedures may include employee handbooks, team meetings, accountability
meetings with the boss etc.)
A company's integrity is essential for maintaining trustworthiness and reputation.
Employees should always do their work fairly, honestly, and legally. They must be
provided with the roles and responsibilities according to their skills and capabilities. It is
important for the Mike to make polices regarding to the employees handbook which
includes rights for the employees and employer both. This will help their employees to get
their rights in the business and it will also include the polices which are made by the
government for the employees welfare. Leaders and managers have to take decision and
make employees handbook. Thi9s will make better procedure for the mike’s business.
T32.2Develop performance plans, within the organisation’s cultural diversity and ethical values, to
establish expected outcomes, outputs, key performance indicators and goals for your work team
(Some processes and procedures may include key performance indicators, metrics, day sheets,
action plans, or performance plans.)
Mike’s company should Use Key performance indicator (KPI) which is key indicator of the progress
toward the initial result. This method provides a focus for the strategic and operational
improvement. This tool will crate analysitical for the decision making and help focus on what
matter the most, mike and their team can set the target and according g t that they will have their
objectives to achieve and they can see their perf0orrmance as well
T32.3Develop processes, within the organisation’s cultural diversity and ethical values, to address
issues and resolve performance issues with your team. (Some processes and procedures may
include conflict grievance or resolution policies and processes, staff performance reviews, or
performance review meetings etc.)
It has been analysed that company can engaged in developing new policies so that the equality
and ievrsity can be promoted. In this fair opportunities needs to be provided to all members. This
will assist them in creating employee loyalty. In this company must be transparent and honest
with the employees so that belongingness can be increased. Create and follow a process and
achieve outcomes that a reasonable person would call just, evenhanded and nonarbitrary

Employees who are working in the mike’s business are not having skills and they all are working
on the referral basis so it is important t for the Mike to take their performance review in which
they have check the performance of the employees and if anyone of the employees are not doing
their job well then they should replace them with the better employees by recruiting new
employees for the work.
Task 33 – Supervisor/Stakeholder Meeting
Complete one of the following
Hold a meeting with your boss, supervisor, manager or stakeholders and create and provide a
copy of meeting minutes/diary notes of this meeting, ensuring you discuss the following;
Or
Explain how you currently:
Or
Explain how you would:
T33.1Communicate unresolved issues, concerns and problems raised by team members with your
boss, supervisor, manager or stakeholders and follow-up these to ensure an outcome.
Employee in the mike’s business are not able to Performa well and they are facing
problem and one of them is with their secretary who is facing problem in communication
with the clients so she is forwarding their call to the call centre department, this problem
should be address by communicating with the companies superiors and they should
strictly take decisions
T33.2Evaluate and take necessary corrective action regarding unresolved issues, concerns and
problems raised by internal or external stakeholders including your team, your boss, stakeholders,
other departments, clients or customers and the public.
It is important t for the mike to task with the superiors of the company about this issues.
Effective communication in the business is necessary to run the business activities. They
need to provide training to the employees and teach them necessary skills which can helps
them to improve their performance and they can perfo0rma well inn their task. Effective
communication will improve the performance and helps to gain the customers loyalty.
These skills will needed to the call centre employees.
T33.3 Planfor, and manage the use of networks to support outcomes for your team and the

organisation. (Some networks can include suppliers, buyer groups, associations, professional
associations, other people you know within the industry, or political networks etc.)
Plumbing and building making business should have good connection with the suppliers
so it is important for the Mike to make good relationship with their suppliers so they can
get their row material in lower prices and they can able to make in their business and
show their presence in the market with the good repudiated business and able to satisfy
their customers with the good quality work and gain customers loyalty.
Task 34 Written Questions (Please remember to write a minimum of 6-8 sentences for
each)
T34.1 How do you ensure your own contribution and leadership to your work team serves as a
role model for others and enhances the organisation's image and trust for all?
I am having an effective communication skill which helps me to perform well in the
company. To give my contribution to the company I will perform well in the task and give
by best in the task so i can achieve the targets and also motivate others to give their best in
the task. I will give motivation to the employees who are demotiavted from the work so
they can work properly at the workplace and give their best in the task.
T34.2Explain how group dynamics can support or hinder your team’s performance.
In organizational development, group dynamics refers to the understanding of behaviour of
people in groups that are trying to solve a problem or making a decision. A good manager
can act as a facilitator and assist the group in accompanying its objectives and arrive at
correct decisions. Group activities will increase the flow of communication in the business
which will affect on the employees performance and they will give their best.
T34.3 Outline strategies that can support your team cohesion, participation and performance.
Reward strategies can help my team to performed well in their task because they will give
their best to achieve the reward from the companies superiors. Company should set the
target for the each group and after the achievement of the task they should give reward to
the whole group. This will increase the performance of the employees and company can
take competitive advantages in the market and show their presence.

T34.4 Explain strategies for gaining consensus with your team.
Superiors of the company should communicate with their employees face to face for their
motivation. Communication is the best strategy and another strategy can be training to the
employees. They should provide training to the employees s the get chance to implement
skills for their task and they give their best in the task. Training will also helps to motivate
employee and it will result better outcome from the employees
T34.5 Explain issue resolution strategies with your team members.
Issues can be solved in the team by the group discussion and listening to the other
employees. Superiors of thye group have to listen to the employees if they are facing any
i9ssues then try to find the solution of the issues by asking for the suggestions from the
team members. They have to listen to the every members and come on the final
conclusion where every employee should be happy with the decision
________________________________________________________________________________
__________
T34.6 Explain how you adjust your own interpersonal communication style to meet the
organisation’s cultural diversity and ethical environment.
I will communicate with the employees who are in my team and if they are facing any
problem then i will listen to them and give them a proper solution for their problem and
also motives the other team members to give their best in the task. I will try to create
flow of communication at the workplace so every team can be active during the work and
they will give their best in the task.
T34.7 Explain how systems, policies and procedures can support the development of effective
work relationships.
Polices are made to control the activities the activities of the employees so they can work
properly and they get their rights in the company. System is the proper procedure of the
company to achieve their goals and it is important t for the every employee to follow the
companies system and work accordingly. Support from the other employees make more
easy and team members can do their work properly.

T34.8 Research, list and outline legislation relevant to managing effective workplace relationships.
(Consider browsing through this website. http://www.comlaw.gov.au/
Employees law- government have made laws or the employees and according to this law
it is important for the every country to follow this all lows and provide rights to their
employees who are working in the company. These laws are for the employee’s welfare
and related to their wages, shifty, employees and their security. Company should provide
them their right and security so they can work in the company properly and give their best
in the task
 Task 31 - Conduct a Team Meeting
 Task 32 - Develop or Review Policies, Processes and
Procedures
 Task 33 - Conduct a Supervisor/Stakeholder Meeting
 Task 34 – Written Questions
When documenting your responses, please consider:
1. That the assessor IS NOT familiar with you, your organisation or your role
2. How you would explain the process, procedure and application to a NEW
person
in your organisation
3. Therefore, it is necessary to include suitable introductions and answers
explaining relevance, such as:
Suggestions for inclusion in your 6-8 sentences
1. Overview or introduction of the industry, organisation and/or role
2. The importance or requirements within the context of industry
3. Work place expectations, relating to policy, process or procedure
4. Examples of situations you have experienced, relevant to question
5. Be conscious to avoid industry jargon - include explanations
6. You can also do an introductory sentence, followed by bullet points with
short answer responses to demonstrate the explanation
TASK REQUIREMENTS
Task 32
Requires you to either REVIEW existing or DEVELOP new policies and procedures
to address cultural diversity and ethical values, in relation to each of the
key areas.
Your answers have explained what you will do to ensure each area is being
implemented.
To support this, you MUST include an example of at least one
policy/procedure/process for each task

1. This should include either the ORIGINAL and your recommendations in the
NEW
document.
2. Or explanation of the current situation without it and the document you
have
created to address
32.1 – Please explain the organisation you have chosen and the relevance of
industry, legislation and compliance
Explain if there are there currently NO job descriptions? Or have
you taken the current one and revised it?
32.2 – using the above job description – include examples of procedures to
identify the KPIs, performance plans or daily checklists
32.3 – following on from the above – this question requires examples of
performance management plans, staff reviews, grievance policies
Task 33
33.1 and 33.2 provide examples to demonstrate the steps you have taken in
each
of the tasks (6-8 sentence responses)
Task 33.3 requires you to explain how you plan for and manage the use of
networks to support the outcome and development of your team and
organisation
–
Task 34 –
Task 34.4 – what are specific strategies for gaining team consensus and
agreement – how you apply them
Task 34.5 - how you would use your organisations performance management
and
grievance procedures to provide issue resolution strategies – provide
examples
Task 34.6 explain how you adjust your own communication style to meet the
organisations cultural diversity and ethical environment – provide examples
Task 34.7 explain the type of systems, policies and procedures that can support
the development of effective workplace relationships
Task 34.8 – please explain how each of the acts provided are relevant to
managing effective workplace relationships