CHCDIV001 Work with diverse people - Knowledge Questions

CHCDIV001Work with diverse people
Knowledge Questions v1.0 (2016/10/27)
CHCDIV001Work with diverse people
Name
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Assessment
Knowledge questions
Carefully read through each question posed. Reflect on your learning unit and
your own research. In your response, you should use terms and phrases that
you defined in your previous assessment. In order to fully demonstrate your
knowledge in this area of study, you should aim to present 180 words for each
response. A minimum of 150 words for each response is required.
Please note: Where the word count is not met, your submission will be
returned to you for re-working.
1. Your practice has just employed a dental assistant who is profoundly deaf.
As you are the senior assistant at the practice, your manager has asked
that you mentor this person to ensure their smooth transition into the
business. While you have mentored other new employees in the past, you
have never experienced working with a deaf person. What strategies will
you use in order to reflect on your own beliefs and values and ensure that
the new person receives all the assistance they need?
I will provide an adequate accommodation to the qualified employees with disability.
This will provide the individual to have equal opportunity so that they can participate
in the management operational functions and considers the job in a significant
manner1. I would promote a cultural competency education that would help in erasing
any kind of stereotype or assumptions. I would facilitate a foundational and clear
understanding for all the employees what it means to be deaf. I would ensure that the
deaf individual should effectively connect with people from various culture and
language. This would help in collaborating with the deaf person with a diverse team2.
When the deaf individual feels supported and comforted as a part of team they could
easily focus on the contribution towards the organization success.
1 Stahl, Günter K., and Rosalie L. Tung. "Towards a more balanced treatment of culture in international
business studies: The need for positive cross-cultural scholarship." Journal of International Business
Studies 46.4 (2015): 391-414.
2 Clifford, Anton, et al. "Interventions to improve cultural competency in health care for Indigenous peoples
of Australia, New Zealand, Canada and the USA: a systematic review." International Journal for Quality in
Health Care 27.2 (2015): 89-98.
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CHCDIV001Work with diverse people
Knowledge Questions v1.0 (2016/10/27)
2. Your practice has made a commitment to embrace diversity, and
management is eager to demonstrate how they are promoting and
acknowledging difference. Your supervisor has asked you to attend a
diversity meeting with other team leaders and would like your input about
what to include in a diversity policy. Outline the types of inclusions that
should be in that policy.
While attending the diversity meeting, I would to like to include certain elements
within the diversity policy. These are as follows:
Effective training program- the employees especially it is the duty of managers to
oversee all the diversity programs. Proper diversity training can help in conveying to
the staffs at all levels to lay a major emphasis on inclusion and diversity.
Creating procedures to promote diversity- creating growth from within could help in
creating employee retention as well as providing additional support for maintain the
diversity effort. Diversity should be embedded within the company’s culture through
code of conduct, training and performance review programs3.
Periodic reviews- organization goals are effective if they are periodically reviewed
and determined. It is important to assess at an annual level both the objectives for
achieving gender diversity and also the progress required to achieve them.
It is significant to establish measurable objectives so that effective gender diversity
can be achieved. Transparency of process should also be ensured besides clear
reporting outcomes.
3 Ahern, Kenneth R., Daniele Daminelli, and Cesare Fracassi. "Lost in translation? The effect of cultural
values on mergers around the world." Journal of Financial Economics 117.1 (2015): 165-189.
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CHCDIV001Work with diverse people
Knowledge Questions v1.0 (2016/10/27)
3. Imagine that you have been transported to a place in the world where the
culture, language, traditions, values, beliefs and practices, food, dress,
gender roles, religious beliefs, individual rights, family roles, and child
rearing practices are completely different to your own. You are required to
live in this place for six months without any contact with your home or
family.
Describe how you might feel and what would you miss most. What
assistance would you like from your new community to help you settle in
and feel safe? Describe how you might translate this self-reflection to your
work with customers and colleagues from a culture other than your own.
Adapting to a new or innovative culture is quite difficult. While living in different
place with diversified culture, language and religion can be very frustrated initially.
Later on living in a different place also made me independent and adjusted to the new
culture without the help or support of any family and friends. Every culture and
country is different and I must learn to work with the country’s culture and
environment. Through inclusive and diverse workforce, new ideas is generated and
created that can help the business to reap maximum benefits. Moreover,
understanding the local regulations, customs and local laws would also help the
business to thrive. Cultural understanding, local connections and native language
skills can further boost the development of the business.
4. A new trainee has begun working at your practice. He has only recently
arrived in Australia from a country that expects women to behave very
differently to the way women behave here. He holds those attitudes, and
this has resulted in a number of incidents where there has been friction
between him, other staff, and customers. When his manager has a
discussion with him, he responds positively and understands that he needs
to modify his behaviour in order to continue working at the centre. Outline
at least six qualities that the trainee could embrace in order to achieve
success.
The new trainee coming from a different culture and working in the cultural
environment of Australia needs to consider the following major elements:
He should be given proper training to avoid any pitfalls related to cultural confusion
and misunderstanding. Various misconceptions related to the workplace should e
avoided so that rules are defined and effectively observed during interview.
Practicing effective communication- the new trainees should practice open- door
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