Lead Communication in the Workplace

This article discusses the importance of communication protocols, policies, and procedures in the workplace. It also covers internal and external information evaluation, communication challenges, negotiation styles, and feedback collection. The article provides insights on how to present information effectively and collaborate with team members. The subject is lead communication, and the course code and college/university are not mentioned.

Lead communication
in the workplace

Table of Contents
TASK -2...........................................................................................................................................3
TASK -3...........................................................................................................................................6
REFERENCES................................................................................................................................1

TASK -2
1)
With respect to the scenario it is clear that communication protocol, policy and procedure
are very necessary for the company to a be followed. This is because of the reason that when
these policy and procedure will be helping employees as a guide and this will help them to
increase the working and communication in better and effective manner. The current company
that is Tech Dynamics has the communication scenario very clear and all the working is being
structured in proper and effective manner. All the workplace communication protocol is being
followed by each and every employee within the company. with the review of the policy it is
clear that the communication is being done internally and external as well.
2)
The internal information is also being required for the better analysis of the situation of
company. for this the analysis of the different internal information is required to be analysed in
order to complete the working in better and effective manner. For this the internal policy and
procedure need to be evaluated in order examine and prepare the solution for the communication
protocol.
3)
Along with the internal information there is also a requirement of external information as
well. this is pertaining to the fact that just on the basis of internal information the working cannot
be done relating to making of the policy. Hence, for this there is also a requirement of evaluation
of external environment. For this the external information will be used such as the strategy of
competitors and also communication strategy of other big companies can be evaluated. This is
very necessary as it will be providing a base for the effective development of the communication
protocol.
4)
The communication protocol involves the different rules and steps which need to be
followed by the company and employees in order to ensure proper communication. The protocol
used within the company is Internet Control Message protocol (Zou and et.al., 2021). The
communication protocol involves the following steps-
 The first step within the protocol involves identification of group which will be using the
protocol.

 Further the next step involves the identification of purpose of protocol which is internet
control messages.
 Further the step will involve the team design which will be responsible in order to meet
the different information to the required sources.
This ICMP is helpful to Tech Dynamic in order to evaluate and analyse the ways in which the
working of the company and communication will be managed in proper and effective manner.
5)
Communication protocols are very essential for the business as they help in managing the
organization work and the one that is currently used is internet control message protocol that
helps in reporting various errors and solve different management queries thus enabling in
adapting better in both internal and external context.
6)
Establishing the online communication portal on the website where any query or the
detail regarding the company and its work might be easily identified by the customers through
using smartphone anytime and anywhere (Choy-Brown and et.al., 2020). Also, chatbots would
assist general queries while personal assistance would be connected online via company is more
detailed information or solutions Is required. Thus, such type of technological app the customers
would also be able to find out the person and its position in company that is addressing the issue
and will also get timely notification till the query is being solved in the best manner. Moreover,
the customers would be able to create the personal account through mail id and view all the
previous chats that have been done with the company and would also be able rate the assistance
based on stars to analyse the communication efficiency and behaviour.
7)
To: Employees
From: Head of the company
Subject: Information about communication protocols
Dear all,
Hope you all are doing great. This is to inform you that in order to grow in our business,
it is extremely important that we grow together and that can only happen if we work as team so
that our skills and competencies is combined to bring better results in the business. For this

purpose it is required that right communication protocol are adopted while communicating to
diverse external and internal parties (Malayter, 2021). Furthermore, it is to make you all aware
that we would be using the internet control message protocol for establishing right
communication. Also, through using these you all would be able to identify that data is getting
into the right destination and at right time. Moreover, it will specify how complex details would
be provided in simple manner so that it is easily understood by others. Furthermore, it is
essential that right attitude is been adopted such as having the polite, empathetic and good
behaviour to consider the needs of people from diverse backgrounds in well-defined manner
We look forward for the best result in future and in case you have any query than kindly inform
the same to the XYZ at 123456
Regards,
ABC
Team leader IT projects.
8)
The three communication challenges that are faced by the team leader are as follows:
Presenting: It means that it is very difficult for finding the right technology providers and
provide them the details regarding the company so that best might be identified and selected for
the business. Furthermore, most of the times other people are not able to understand the message
that is been intended.
Communication : Sometimes in team leader role the other person is not able have clarity in the
message due to not using the proper language (Smith, 2018). Also, due to this sometimes wrong
information is been pass on party creating the problems of barrier and reasons of future conflicts.
Negotiating: It is team leader role to establish the proper negotiation with the third party so that
cost of the company is minimum and also proper bond is been maintained. However, this barrier
if other party is not able to understand in right manner.
9)
The above challenges would be overcome through following the below steps in the best
manner:

 To understand the other people opinions and establishing the effective listening skills so
that other party opinions is respected and also bets way to presenting certain information
is than identified.
 Moreover, use of common language must be done so that other party is able to
understand the meaning of the message and what is required
 Developing greater empathy and politeness in speech so that better understanding might
be developed and also good negotiation might be established.
10)
Cloud computing is one digital technology that allows the users to store and manage large
amount of information (Fusi and Zhang, 2020). Also, google drive is another model that is used
within the business to manage employee data and company files. Lastly, the cloud storage is
another software that is used within the business for easy and fast processing of business
information.
TASK -3
1)
For external bodies best that would be used is customer, suppliers and vendors so that
information is communicated in the best manner. Also, for the internal parties the one that
would be included would be other project team leaders and the staff members.
2)
Assertive communication style would be used that would develop the confidence in
communication and will allow in expressing certain thoughts or opinions in polite and respectful
manner (Ladegaard and Jenks, 2018.). Moreover, submissive communication is one that avoid
conflicts at any costs. Furthermore, this type of communication believes that people needs are
more important than their own and also people opinions are more intelligent than others.
3)
The main criteria for presenting information would be as follows:
 Striving for clarity so that central idea might be known to all the internal and bodies of
the company. Also, there would not be use of any kind of jargon or key points that
confuses other people

 Keeping it very concise so that more focus might be established on the central
information.
 Being consistent and not being afraid to repeat certain messages so that all key points are
closely covered and known to each party that is associated.
4)
The five perspectives of communication are been described as follows:
Visual perception: it is ability to see and analyse the visual information that is been surrounding
us.
Language : The different perspectives that is been experienced can be with language as well that
helps in analysing various things (What are perspectives in Communication?, 2022).
Feelings: These could also influence the communication with others as it simply refers the way
in which it feels for others and establish the communication for the same
Environment: It is based on the outside the surroundings that communication is established with
others. Furthermore, it is seen that people tend to speak on the areas (Denniston and et.al., 2019).
Experiences: This is also one of perspectives where the information is related with the previous
experiences and thus it is totally based on it.
5)
All the perspectives that are been described above are totally different from each other as
it can be said language is totally based on the mode and way of speaking while environment is
based on the people that are surrounding at particular point of time. Furthermore, visual is based
on current surroundings and experiences are not based on current but are based on the previously
experienced event of communication.
6)
a) It would be done through collaborating with team member so that both are able to identify the
problems through establishing detailed discussions.
b) Accommodating negotiating criteria would be used for the customers so that other party is
been respected and differences are been minimized.
c) Compromising negotiating criteria would be used as due to budget constraints quality product
would be else compromised than it not good for the business if both product are mostly same
7)

For the best outcome to be achieved in the future the one that would be chosen is
accommodating negotiation style that would allow in maintaining the good rapport and satisfying
the needs of others party.
8)
Firstly the feedback form will be distributed to group of people and later it would be
collected from the group. After this collection than analysis would be made and findings will be
found out so that future negotiation might be managed.
9)
In the first step communication would be established and respect to other opinions would be
ensured. Furthermore, division of the project would be done in parts for providing better
understanding. Lastly, individual would be personally assessed and feedback would be than
given.
10)
Step one: Identify difficult areas so based on that activities are organized
Step two: Divide the team into groups and assigned topics for discussion
Step three: Analyse the best solutions devised by team and also ineffective communicator
member so that corrective actions than might be taken.

REFERENCES
Books and Journals
Choy-Brown, M. and et.al., 2020. Do social workers lead differently? Examining associations
with leadership style and organizational factors. Human Service Organizations:
Management, Leadership & Governance. 44(4). pp.332-342.
Denniston, C. and et.al., 2019. Healthcare professionals’ perceptions of learning communication
in the healthcare workplace: an Australian interview study. BMJ open. 9(2). p.e025445.
Fusi, F. and Zhang, F., 2020. Social media communication in the workplace: Evidence from
public Employees’ networks. Review of Public Personnel Administration. 40(2). pp.245-
271.
Ladegaard, H. J. and Jenks, C. J. eds., 2018. Language and Intercultural Communication in the
Workplace: Critical approaches to theory and practice. Routledge.
Malayter, M., 2021. Investing the Time to Lead Well. In When Leadership Fails: Individual,
Group and Organizational Lessons from the Worst Workplace Experiences. Emerald
Publishing Limited.
Smith, K.D., 2018. Lead Communication It's Not What You Say but How You Say It. Opflow.
44(4). pp.12-16.
Zou, L., and et.al., 2021. Communication-protocol-based analysis and synthesis of networked
systems: progress, prospects and challenges. International Journal of Systems
Science, 52(14), pp.3013-3034.
Online
What are perspectives in Communication?. 2022. [Online]. Available
through:<https://www.thefreshanswers.com/what-are-perspectives-in-communication/>.
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