Change Management: Drivers and Models

This assignment delves into the crucial topic of change management. It examines various internal and external drivers that necessitate organizational change. The student is required to define and illustrate four stages of the Change Curve model, as well as describe the five milestones outlined by the ADKAR model for individual change success. Furthermore, they must identify at least four external and internal drivers of change, providing concrete examples for each category.

Lead and manage the
organization changes

TABLE OF CONTENTS
ASSESSMENT TASK 1............................................................................................................1
What were the driving forces behind Kodak’s decision to transition to digital photography?
................................................................................................................................................1
What were the major issues faced by Kodak in the transition process?.................................1
Now that you know what happened to the company, what went wrong at Kodak from the
Change Management perspective?.........................................................................................1
What would have been potential barrier to change at Kodak?...............................................1
What would you do if you were managing a change project at Kodak in a management
role?........................................................................................................................................2
ASSESSMENT TASK 2............................................................................................................3
Identify and explain the need for change...............................................................................3
Explain the likely impact of proposed changes on the company and its operations..............4
Identify change requirements and develop specific and measurable objectives for the
project.....................................................................................................................................4
An analysis of trends in the external environment using an appropriate tool........................4
Competitor analysis................................................................................................................5
Specify major change requirements in company’s operations due to planned changes.........5
Cost-benefit analysis..............................................................................................................6
Risk analysis and risk mitigation strategies............................................................................6
A communication or an education plan to promote the benefits of the change to the
organisation............................................................................................................................8
Perceived barriers to change and strategies to overcome the barriers....................................8
Need for staff training and learning to implement the new initiative.....................................9
Strategies for implementing or actioning the change at the company and its stores..............9
Resources required for implementation of the project (project resources)............................9
ASSESSMENT TASK 3..........................................................................................................10
Q1. Describe Prosci’s change management methodology, including the ADKAR model, in
your own words....................................................................................................................10
Q2. Briefly describe the four stages of a Change Curve......................................................10
Q3. Briefly describe at least four external drivers of change...............................................10
Q4. Briefly describe at least four internal drivers of change................................................11
Q5. Draw a diagram of the three stages and their components of the Change Management
Process..................................................................................................................................12

REFERENCES.........................................................................................................................13

ASSESSMENT TASK 1
What were the driving forces behind Kodak’s decision to transition to digital photography?
According to Robert Burley, an associate professor at Toronto’s Ryerson University,
although Kodak anticipated the inevitable rise of digital photography, its corporate culture
was too rooted in the successes of the past (film-based photography) for it to make the clean
break necessary to fully embrace the future 1.
What were the major issues faced by Kodak in the transition process?
Kodak is facing issue in adopting market changes because it is very slow to adopt all
these technology changes in the organization and customer preference. Furthermore, Kodak
started facing difficulties in 1984, when the Japanese firm Fuji Photo Film Co. invaded on
Kodak’s market share as customers switched to their products after launching a 400-speed
color film that was 20% cheaper than Kodak’s. Secondly, during 1980s the company failed to
recognize the change in the environment and instead followed and sticks to a business model
that was no longer valid for the post-digital age. After the management realized the change
and react accordingly but it was too late.
Now that you know what happened to the company, what went wrong at Kodak from the
Change Management perspective?
Kodak was slow to respond to the changing marketing conditions and consumer
preferences. Also, over the last several years, the rise of the smartphone further transformed
the market, as consumers increasingly preferred to use feature-rich iPhones and Google
Android devices over digital cameras. The main issue behind this case is the problems faced
by the Eastman Kodak Company in the process of changing to Digital technology in printing.
It failed to establish market share and market leadership in the Digital sector. It is threatened
with either immediate or rapid diversification in technology. Kodak has been extremely
successful over the last century in film sales and film development.
What would have been potential barrier to change at Kodak?
The main issue behind this case is the problems faced by the Eastman Kodak
Company in the process of changing to Digital technology in photo printing
1 Choi, M. ‘Employees' attitudes toward organizational change: A literature review.’
(2011). Human Resource Management, 50(4), pp.479-500.
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What would you do if you were managing a change project at Kodak in a management role?
If I will play the management role in Kodak, I will use the Lewin’s Change
management model to manage changes.
1. Unfreeze – I will take an active effort to resist change. In order to overcome this
tendency, a period of thawing or unfreezing must be initiated through motivation.
2. Transition – Once change is initiated, the company moves into a transition period,
which may last for some time. Adequate leadership and reassurance is necessary for the
process to be successful.
3. Refreeze – After change has been accepted and successfully implemented, the
company becomes stable again, and staff refreezes as they operate under the new guidelines.
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ASSESSMENT TASK 2
Identify and explain the need for change
Organizations change for a number of different reasons, so they can either react to these
reasons or be ahead of them. These reasons include:
Crisis: Obviously September 11 is the most dramatic example of a crisis which caused
countless organizations, and even industries such as airlines and travel, to change. The recent
financial crisis obviously created many changes in the financial services industry as
organizations attempted to survive.
Performance Gaps: The organization's goals and objectives are not being met or other
organizational needs are not being satisfied. Changes are required to close these gaps.
New Technology: Identification of new technology and more efficient and economical
methods to perform work.
Identification of Opportunities: Opportunities are identified in the market place that the
organization needs to pursue in order to increase its competitiveness.
Reaction to Internal & External Pressure: Management and employees, particularly those
in organized unions often exert pressure for change. External pressures come from many
areas, including customers, competition, changing government regulations, shareholders,
financial markets, and other factors in the organization's external environment.
Mergers & Acquisitions: Mergers and acquisitions create change in a number of areas often
negatively impacting employees when two organizations are merged and employees in duel
functions are made redundant.
Change for the Sake of Change: Often time organization will appoint a new CEO. In order
to prove to the board he is doing something, he will make changes just for their own sake.
Sounds Good: Another reason organizations may institute certain changes is that other
organizations are doing so (such as the old quality circles and re-engineering fads). It sounds
good, so the organization tries it.
Planned Abandonment: Changes as a result of abandoning declining products, markets, or
subsidiaries and allocating resources to innovation and new opportunities.
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Explain the likely impact of proposed changes on the company and its operations
Due to the change, company will have both positive as well as negative impact on the
working, on the employees and on its profitability. Positive impact includes:
 Increasing competitive advantage
 Building up of employee confidence
 Fostering growth
Negative impact includes:
 Employee resistance
 Lack of support and failure
 Increase in expenses
Identify change requirements and develop specific and measurable objectives for the project
In order to bring change, company will require human resources, financial resources
and technological resources. Moreover, company will make objectives to achieve the change
in an effective manner:
 To establish 100 rental kiosk by the end of 2018.
 To increase the sale of the products by 30% by the end of mid-2018.
 To increase the profitability by 20% by the end of the year 2018.
An analysis of trends in the external environment using an appropriate tool
Using PESTLE analysis, company will do its external analysis and that is how the
firm would be able to identify the latest trends
Political: Intellectual property right copyrights and other laws have impacted this industry
significantly. Further, regulations regarding the rental movies in Australia have been free of
any political regulations. Moreover, with the introduction of online video services, there
existed tax difference between online services and brick-and-mortar DVD sales.
Economical: By 1999 and 2000, Internet usage was not intensive. Sales were being done on
face to face basis. With the recession of 2000, there were massive layoffs of employees.
Moreover, during the recession of 2000, the consumer spending was noted to have fallen.
Social: Every company in the movie industry relies on consumer interest. The industry must
be aware of whet satisfied the consumers and select the right genres for such a purpose.
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Further, rental movie companies have covered most parts of the globe particularly over 130
countries. However, there are certain countries which sell Netflix for free such as China,
Crimea, North Korea and Syria. Furthermore, with the gradual transformation of movie
industry there has been a challenge in balancing the preferences among people who consumes
traditional media and those who consume digital media.
Technological: With the introduction of other companies like Netflix, diversion to online
activities began and with time over 100,000 movies could be emailed daily. Further, this
seems cheaper than having the printed copies of movies. Moreover, it has the feature of video
on demand service which is feasible for the customers.
Competitor analysis
Blockbuster experiences competition from a large variety of competitors including
Netflix, Redbox, Amazon Instant Video, Fios On Demand, Comcast On Demand, Direct TV
On Demand, Apple TV, and other smaller video rental stores such as Family Video.
Specify major change requirements in company’s operations due to planned changes
Various strategies to be made while bringing change and some of them are as follows:
Pricing Strategy: Blockbuster currently has an effective pricing strategy and should not stray
too far from what is currently being implemented; consumers could be quite sensitive to any
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increase or change in rental prices. Typically speaking, the more alternatives a service or
product has, the more likely that there will be an increase in price-elasticity (sensitivity)
Location Strategy One retail location strategy that Blockbuster should consider is placing
smaller retail stores in popular community strip shopping centers and power centers,
specifically ones that contain electronic specialty stores like Best Buy or Radio Shack.
Customer Profile: Identifying and catering to the most profitable consumers can be achieved
through the implementation of customer relationship management, also known as CRM
(Levy & Weitz, 2009). In addition to CRM, knowing a consumer’s ‘Customer Lifetime
Value’ is quite valuable as this lends information to a retailer on what a particular consumer’s
expected contribution is and also for estimating what length of time a consumer will be
frequenting the retailer.
Segmentation Strategy: Geodemographic segmentation would be an excellent option in terms
of segmenting markets.
Customer Satisfaction Requirements: As goes with any business, customer satisfaction is
absolutely paramount to the continued success of the company; Blockbuster is no exception.
Customer loyalty is attained when customer satisfaction is consistent, thereby creating return
business and ensuring that sales stay relatively even.
Cost-benefit analysis
In order to analyse the cost-benefit, Blockbuster has been compared with Netflix.
Netflix Blockbuster
Net Sales 16,670,000,000 4,062,400,000
Operating expenses 3,984,130,000 2,533,000,000
Operating expenses( as a %
of sales)
24% 62%
Net Income 1,000,200,000 -558,000,000
Number of employees 2000 38,400
Profit margin 35% 53%
Risk analysis and risk mitigation strategies
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There are certain strategis which have been borne by Blockbuster for mitigating risk and that
are as follows:
Assume/Accept: Acknowledge the existence of a particular risk, and make a deliberate
decision to accept it without engaging in special efforts to control it. Approval of project or
program leaders is required.
Avoid: Adjust program requirements or constraints to eliminate or reduce the risk. This
adjustment could be accommodated by a change in funding, schedule, or technical
requirements.
Control: Implement actions to minimize the impact or likelihood of the risk.
Transfer: Reassign organizational accountability, responsibility, and authority to another
stakeholder willing to accept the risk.
Watch/Monitor: Monitor the environment for changes that affect the nature and/or the impact
of the risk.
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A communication or an education plan to promote the benefits of the change to the
organisation
Blockbuster will create the communication plan by following 6 simple steps to
promote the benefits of the change to the organization and it is described below:
1. Perform a situation analysis.
Conduct an audit to evaluate where you currently stand in terms of communications. You
need to gather and analyze all relevant information within your company. To conduct your
own communications audit, you may need to do the following:
2. Define your objectives.
After you collect and evaluate all information, define your overall
communications objectives. What are the results you want to achieve? What do you want to
accomplish by implementing this communication plan? Your objectives should be SMART:
3. Define your key audiences.
You need to know to whom you are delivering your messages. List all the key audiences of
your organization.
4. Identify media channels.
Plan to deliver your messages to your key recipients through multiple media channels. Decide
which media channels would be the most effective to get your message delivered to your
target audiences.
5. Establish a timetable.
In order to achieve your communications objectives, you need to plan and time your steps for
the best results.
6. Evaluate the results.
It’s always important to measure your results to understand whether you achieved your
objectives.
Perceived barriers to change and strategies to overcome the barriers
Blockbuster may encounter with various barriers while bringing change and they are
as follows:
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 Lack of Employee Involvement
 Lack of Effective Communication Strategy
 A Bad Culture Shift Planning
 Unknown Current State
 Organization Complexity
Further, to overcome these barriers, company has designed certain stratgeis and they
are as follows:
 Fostering Communication
 Employee Involvement
 Effective Leadership
 Negotiation
Need for staff training and learning to implement the new initiative
Training is required in order to address the weakness, improve the performance of
employees, to bring consistency in work and to cope up with the change.
Strategies for implementing or actioning the change at the company and its stores
Strategies for implement change are listed below:
 Management Support for Change
 Case for Change
 Employee Involvement
 Communicating the Change
 Implementation
 Follow-up
Resources required for implementation of the project (project resources)
In order to implement a resource, a blockbuster company will require human
resources, technical resources, financial resources and operational resources.
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ASSESSMENT TASK 3
Q1. Describe Prosci’s change management methodology, including the ADKAR model, in
your own words
Prosci has developed a methodology that is holistic and easy to use. The resulting
process, tools and assessments have been developed with one goal in mind: that you can put
them to use on your projects while building your (and your organization's) own internal
change management skill set. Change management requires both an individual and an
organizational perspective.
On the other hand, ADKAR is a research-based, individual change model that
represents the five milestones an individual must achieve in order to change successfully.
ADKAR creates a powerful internal language for change and gives leaders a framework for
helping people embrace and adopt changes.
 A Awareness of the need for change
 D Desire to support the change
 K Knowledge of how to change
 A Ability to demonstrate new skills and behaviors
 R Reinforcement to make the change stick
Q2. Briefly describe the four stages of a Change Curve
Four stages of change management curve are Awareness, understanding, adoption and
commitment.
Q3. Briefly describe at least four external drivers of change
 laws and regulations: Sometimes, laws and regulations can impact upon an
organization, for example, GST legislation requires the adoption of new accounting
methods2.
 labor markets: Labor markets can affect the employment and training practices of an
organization, for example, there may be a shortage or excess of staff trained in a
particular skill.
2 Engeström, Y. and Sannino, A. ‘Discursive manifestations of contradictions in
organizational change efforts: A methodological framework.’ (2011). Journal of
Organizational Change Management, 24(3), pp.368-387.
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 economic changes: Economic changes may have a powerful impact upon an
organization, for example, a recession would reduce the spending power of some
people and may adversely affect sales figures.
 performance of competitors: Competitors can be a major impetus for change, for
example, if a business engages in price cutting or releases a new product, it may affect
the business of competitors producing similar products.
Q4. Briefly describe at least four internal drivers of change
 changes in the organization’s strategy: For example, a Board of Management may
appoint a new CEO to implement new ways of doing things, such as enterprise
agreements with staff. The internal driver of change is the Board which wants to
change the way the organization is run.
 changes in the staff: Workforce changes can have a major impact upon an
organization; for example, jobs may be restructured and benefits reviewed in order to
retain young and enthusiastic managers. Here the management of the organization is
driving the change by developing a strategy for future development.
 the introduction of new equipment: The introduction of new equipment may be seen
as necessary to cut costs, or to get a job done faster or better. Management may see
this as a way of increasing profits in the future3.
 employee attitudes: Employee attitudes may provide strong impetus for change; for
example, staff concerns about health and safety might result in equipment being
modified or new equipment being purchased. Here, staff (probably through the union)
are driving the change by voicing their concerns about their own wellbeing and the
safety of their workplace.
3 Change Management Process, 2017. [Online]. Available through: <
https://www.prosci.com/change-management/thought-leadership-library/change-
management-process>. [Accessed on 15thNovember 2017].
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Q5. Draw a diagram of the three stages and their components of the Change Management
Process
Figure 1: three stages and their components of the Change Management Process
(Source: Change Management Process, 2017)s
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REFERENCES
Choi, M. ‘Employees' attitudes toward organizational change: A literature review.’
(2011). Human Resource Management, 50(4), pp.479-500.
Engeström, Y. and Sannino, A. ‘Discursive manifestations of contradictions in organizational
change efforts: A methodological framework.’ (2011). Journal of Organizational
Change Management, 24(3), pp.368-387.
Change Management Process, 2017. [Online]. Available through: <
https://www.prosci.com/change-management/thought-leadership-library/change-
management-process>. [Accessed on 15thNovember 2017].
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