Research and Self-Assessment for Cire Services

This document provides information about Cire Services, including its mission, purpose, and value. It explores the objectives, plans, and strategies of Cire, as well as the effect of legislation on the organization. The document also includes a self-assessment checklist and a personal development plan.

Lead personal and strategic
transformation

Table of Contents
Assessment 2 – Project : Research and self-assessment..................................................................3
Task A : Research about Cire and report on findings .................................................................3
a. Mission, purpose, value of Cire ..............................................................................................3
b. objective, plans and strategies of Cire.....................................................................................4
C. Effect of legislative on Cire ...................................................................................................6
d. Research and analysis of information of Cire..........................................................................6
Task B : Self- assessment................................................................................................................7
Self- assessment check list ..........................................................................................................7
Skills and abilities ...........................................................................................................................8
Personal development plan .......................................................................................................10
Task B- Journal .............................................................................................................................11
ASSESTMENT-3..........................................................................................................................11
TASK 4..........................................................................................................................................12
TASK 5..........................................................................................................................................14
REFERENCES................................................................................................................................1

Assessment 2 – Project : Research and self-assessment
Business plan
Task A : Research about Cire and report on findings
In this particular report Cire services has been discussed, as it is a registered training organisation
and provides different types of learning programme such as work skill courses, traineeship, pre-
accredited programs etc.
a. Mission, purpose, value of Cire
The main objective and purpose of this organisation is to provide flexible eduction and training
to the community to fulfil the needs and learning demands of all age group people who want to
enhance their knowledge and skills. Besides this, Cirel is trying to provide spacious
and modern training rooms, best staff and community hubs so that people don't have to face any
kind of issue during their learning period.
Mission
Cire services is working to deliver quality based education and training programs and also
support the people to meet their all he needs which are related to economic, health and social.
Value

Cire states in clear words that they will deliver their promise to all the colleagues and
stakeholders. Apart from this Cire care for the natural world and right of the human as well.
b. objective, plans and strategies of Cire
Objective and goal
Particular Goal Objectives
Stakeholders Cire want to make and develop
good relationships with the
stakeholders as they have keen
interest in the company.
Stakeholders of Cire is students,
learners and partners who are
providing money and fund to the
organisation.
To enhance satisfaction among
learners and to impose effective
strategies for communication and
in training as well.
People The another goal of Cire is to
hire skilled staff and volunteers
who can motivate others.
To increase skilled staff and
professionals.
Corporate Cire is trying to increase the
plans and policies to provide the
best training and education to
the learners.
To improvise the plans, system
and strategies.
Strategies
Stakeholders
To develop better relation with stakeholders Cire is trying to provide high quality services which
can satisfy the needs and expectations of the stakeholders. Besides this, cire is trying to
communicate effectively with stakeholders to know in depth about their desire with the
company.
People
To recruit highly skilled and talented people who can motivate others as well, to hire such people
cire has adopted a strategy the organisation will work closely with the HR department and tell
them about the need of the organisation for people.

Brand
For the branding of the organisation Cire is promoting the benefit of training provided by them
and how their training program and education will help them to get success in their life.
Action plan
Business goal Cire wants to increase the revenue by 20% at the end of 2021
Tactical goal To enhance the conditions of employees by providing them growth opportunities.
Strategic goal
 To increase satisfaction among students and learners up to 90%
 Increment in the satisfaction of tutors and trainees up to 95%
Technology
 Increase the use of modern and advanced technology To enhance online teaching, to develop an online teaching environment
Analysis of market
External factors
Competitors, new technologies market trend and change in demographics are the external factors
which are interrupting the business of Cire.
Competitive analysis
Product/service Main competitor Competitor
strengths
Competitive Actions
Cire family and
children services
Sage Due to best marketing
and promotional
strategies sage has
Increased marketing

name and fame and
won the hearts of
people.
Cire community hub Employease Known for providing
high standard
training.
Cire is trying to hire
skiled trainer for
prioviding better
services.
Internal factors
Employees, trainers and infrastructure are the internal factors which affects the business of Cire,
as they need highly skilled trainers who can provide quality education and Cire will get name
and fame.
C. Effect of legislative on Cire
Legislative and lows affect Cire, the first and foremost regulation is that Cire has to get
registered with Australian skills quality authority or Training Accreditation Council in Western
Australia then only they can conduct their business. After that the purpose of Cire should be
providing training and educational programme to the needy once instead of focusing on profit,
and each of the learner must get registered before taking any training. The another rule which
imposed by the government is that the organisation is responsible for learners about their agem
gender disability, language etc.
d. Research and analysis of information of Cire
After analysing and gathering the entire information about the Cire it is got to know that this
company is looking for better and skilled trainer to deliver quality education. For a leader there
are some necessary qualities mentioned below
Professional competence
Being a manager, they must have excellent communication skill so that they can express their
views, thoughts and suggestions to others, and as per this report, manager is having all good
communication skill.
Delegation
Manager should be delegated towards their job, then only the rest of team member will perform
their job delicately.

Ability to role model
Manager can only be known as a role model when they become successful in motivating others,
and this is possible when manger earn the trust of other employees and present a positive attitude
in front of them and other employees also wanted to be the manger in their near future. In this
case study the manger has a quality of becoming a role model.
Personal development objectives and priorities
Manager should have an objective of personal development and although they have their own
priorities to learn new skills and techniques which help them to grow further in their near future.
Ability of developing an effective organisation and work culture
Being a manager of any company it is their responsibility and duty to develop an effective
organisation and work culture where all the employees feel comfortable and can share their
views and opinions in the process of decision making. It is up to the manager, how they create a
work culture where all other employees perform their job effectively.
Operational accountability and responsibilities
The another aim of the manger is to manage all the operational activities of the organisation.
Task B : Self- assessment
Self- assessment check list
Competency Skills Excellen
t
Strong Moderate Weak
Communication
skill
Ability to speak clearly and
fluently, have all the potential to
write as well, besides this
manager can easily share their
views opinions to audience
Managerial
skills
Ability and skill to handle
logistic problems faced by the
organisation, besides this can

sort out the issues faced by other
employees at work place.
Time
management
Ability to manage time and also
complete all the task under the
given deadline
Delegation Manager is delegated towards
their work and also support its
staff and workers
Technical skills Ability to use different
techniques in different situation
to achieve the target.
Problem solving
and decision
making skills
Ability to deal with different
issues and problems every day
apart from this ability to take
accurate decisions in the favour
of organisation
Skills and abilities
Being a great manager, I must have excellent communication so that I can express my opinion
about any situation and issues arises in the organisation. Being a manager I should give
attention to the views and suggestions share by other employees as it will be helpful to come up
on any decision. As I want to enhance my skills so that I can grow further in the near future, as
the organisation need good marketing strategies to attract learners for that I should have good
analytical and decision making skill.
Leadership style
I have followed democratic leadership style in the organisation as it is very effective style of
leadership where leaders takes decision by taking suggestions from other employees as well. In
this style of leadership, manager is open to bring solutions of all the problems which have been

faced by the employees in the workplace. Therefore, I have followed this leadership style in the
organisation.
Self- management skills
This is the very important skill of manager, being a manger I must have control on my actions,
feeling and thoughts.I have to remain positive in every situation this will bring confidence in
other employees of the organisation and they will get motivation as well.
Personal efficacy
Personal efficacy shows the self belief in their own ability that they can face any situation. It
will totally depend on me how will I manage the inverse situation and convert it in the favour of
the organisation.
Personal strategy report
After analysing the entire report is has been estimated that the manger must have leadership
qualities who can lead the entire team and provide solution to their problems. There are lot of
responsibilities come with the post of manager and if the manger get succeed in solving such
problem it can be known as successful manger, and I have this quality to control the
organisation. Besides this, a manger must have work experience which I am not having so I am
working on it. Except this effective communication is very necessary to survive which I am
having so I got to know these skills, attributes and qualities from this report. Besides, this I got
to know about my personal efficacy, that how I believe in my own abilities, skills and
capabilities which helps me to become a role model for others.
Strategies
Online portal
With the help of technology, I can provide an online portal to employees in which they can write
their feedback and opinion what they think about the organisation or the management as well
what need to change or improve or what not.
Speak about issues not people
To promote employee for sharing their feedback the another strategy is talk about the problem if
somebody has shared any issue manger should conduct a healthy discussion on it instead of
questioning to that employee this will encourage employees to share feedback.
Personal development plan

Goal Action Success criteria Timeframe
Technical skills  Enroll for technical
classes and
workshops
 By reading
technical books
 To face different
problems so that
manager can get
know what
decision should
take in different
situations
January
February
Problem solving
skills
 Must be an active
listener
 Clearly elaborate
the problem
 Should be focused
on the problem
 Give
emphasis the
solution not
to the
problem.
 Simplify the
complicated
things
March
May
Managerial skill  Try to be a better
communicator
 Try to focus on
delivering high
productivity
 Focus on taking
decisions own by
own
 Try to perform all
the task is being
handover and try
to find out the
quick results.
June
August
Task B- Journal
I am very much confident to take the responsibility of a manger as I have all the relevant skills
of a manger. My personal efficacy has been improved not I am more confident about my skills
and abilities. I met all the personal development objectives.

ASSESTMENT-3
PART-A
Strategic plan of Cire:
To meet and build good relationship with stakeholder along with building good education
system meeting all changes with the retention of talented staffs. Bringing innovation raising
brand image and various other elements are being included in strategic plan of Cire.
Challenge:
The most important challenge that can be identified in business plan of Cire includes
talent management issue. This means retaining talented and skilled employees is one of the
major issue associated with Cire business and strategic plan.
Impact, challenges, changes and effective measures:
It has severe impact over Cire and its development practices. It may be in the form of
loosing competitive position or leading position in the market. The major impact will be over the
company in terms of non accomplishment of its goals. This is because since employees are the
asset of every company and non retention of talented employees with the company may lead to
severe ham to company in the long run.
However, Cire can meet this challenge by implementing effective leadership style in its
workplace. For meeting this situation Cire can opt democratic form of leadership style wherein it
can raise participation of employees while taking decisions Fiaz, Su, & Saqib (2017). As it raise
involvement of employees so it will enhance employee's satisfaction and thereby raises their
retention rate.
One of the major change that could be considered as changing technological trends and
raising competency level Martín-Gutiérrez (2017). For meeting this changes Cire have to provide
skill development training along with implementing democratic leadership style so that on the
one side it will develop skill to cope with change while at the same side it will raise retention
rate.
For implementing this practice Cire will require human resource and this will most
probably implemented in less than a month.
PART-C
I used contingency leadership when I gave presentation and that improves my overall
performance. As this theory help me to mainly focus on my weaknesses and provide solutions on

how to overcome those hurdles while giving presentation. I develop huge improvement since my
last journal as I have adopted this theory, since it allows me make changes as per situation that
occurs in future, as contingency theory is flexible in nature. I talk politely, let others know or
understand what I am saying and also try to listen to others so that it develops trust and empathy
with each other.
In regard to my own behaviour I can say that my way of interacting and ability to understand
human behaviour made all students able in understanding learning things. During training
session and with analysis I found my strengths and limitation. My main strength was ability to
guide and team working. Limitation was lack of technological knowledge or making use of tools
in learning and teaching. I found that I became frustrated easily at the time of work pressure and
change. I want to improve my skill of working under pressure (Brown and et.al., 2018). So with
the help of seniors and personal development plan with effective resources I can improve this
skill. During presentation I managed work based relationship with open or direct communication
and active listening skill. I believe that it is important to communicate organization’s
commitment with students and all stakeholders. So by conducting team and face to face
communication I did this.
TASK 4
Two topics for PD programs
Experience
Two topics which are selected for PD programs for trainers are:
blending online and face to face training:
Blending learning is becoming famous nowadays, which is the combination of face to face and
online learning. Here training is done via online platforms only with face to face discussion. The
trainee have to give online module where they get theoretical knowledge, and they are controlled
by the trainer who are always present to solve the query of trainee in the face to face sessions.
Face to face training means training is given by person only but with the help of technology.
Introduction to the National VET System:
The council has agreed for carrying the introduction for the VET activity for data gathering and
reported to RTO to commence in 2014. Thus training organizations who are registered have to
implement the policies to collect VET information.

Collaborative communication and learning approaches available for trainers
Communicating
Communication skills:
Effective communication is the vital thing because if there is gap while doing the communication
then it will cause communication barrier and which can further cause conflicts. When the trainer
is giving training to the trainee then the message should clearly reach to the trainee.
Research skills:
Research skills means to undertake research about the topic which has to be delivered. So the
trainer should have done research on the selected topic before giving training, the idea of
complete literature should have. After doing the detail research then only the topic has to be
presented.
Teaching related to collaboration and effective teamwork:
This is the very important learning because cooperative learning will save time and help the
company to achieve the objective. Teamwork is also very necessary skill to be built as in the
teamwork activity work is divided into people so that goal can achieve.
Most suitable approaches for the department.
Managing task
Communication skills:
It is the suitable approach for the department needs and for the employees because clear
communication is the key to success and communication is the two-way process so if any of the
party do not participate then it cannot be called as communication.
Teaching related to effective teamwork:
As teamwork is important for accomplish the task, so it is explained with the help of virtual
learning then it will be easy to understand and also save time and for these resources are also
available with the organization.
Selection of two new approaches
Developing knowledge and skills
online professional development courses:
It means that learning is done via online platforms and it gives good quality of professional
development. It is helpful in increasing the professional skills and knowledge, efficiency and
competency. Example are: consultation, mentoring, coaching etc.

Professional conversation:
It means that when the communication is held between assessor and candidate. The job of the
assessor that they have information which they will provide in the terms of criteria and the
candidate work is to make preparation for the conversation.
Analysing legislation.
Employee are not in the obligation that they have to pay for the training which had provided to
them which is related to work and enhance their knowledge and skills. Fair opportunities should
be given to everyone in the organization for training and otherwise can be employee dismissal. It
is also given in the legislation that some employees have right that they can ask their employer
for the training and request must be considered and it the right of the employees who are
studying further that they get paid off so that they can concentrate on their studies.
Additional comments
Two personal development topics are identified which are to blend face to face with online
learning and introduction to VET. When face to face and online training together is given that it
make learning more easy. The skills which is related to communication, research and teamwork
collaboration should be developed so that effective training can be provided and suitable
approaches are identified which can give benefit to the company's department and staffs. Two
new approaches are identified which is related to professional development and conversation and
legislation which is related to employee training that include their rights.
TASK 5
TASK A
Organization current strategic plans and values
The strategic plan for the organization are they want that their major and important projects
should be completed along with that they have to meet the deadlines so that they can complete
the work in the restricted time frame. The plan also include proper reporting system so that
company have complete knowledge about the reporting time of everyone.
Direction organization is heading
The organization is mainly focusing on the satisfaction level of learner and trainer. Their main
aim is that learner should satisfy with their training and trainer should also satisfy that they have
future growth in the institution.
Benefit of PD program for staff:

Through PD program staff will learn new skills, and they will work accordingly, program will be
helpful for them to get knowledge and develop the skills and will also encourage trying new
projects in the future. This plan can also be helpful to the staff in developing their complete
personality and facilitate personal and professional growth.
Encourage people to participate
Institution will encourage participation by explaining the benefit of PD programs and how this
will help them in the future and enhance professional and personal growth and this program will
be beneficial for their participants only. The direction is satisfaction so if it is build then will be
very helpful to both parties.
Convey organization direction and values to training staffs:
Organization direction is related to the level of satisfaction, it will give benefit to the students
because if they are satisfied with the training then it will help them in the future to work
efficiently and trainer will get benefit of growth in their professional career.
Task B
analysis on organizational change
Organizational change is very necessary and generally it has positive impact on people as it is
helpful in retaining the workforce and also technology will help in taking the competitive
advantage. If advanced technology will get adopted by the company then will help in analyse the
market trends, customer needs and also connect more with the customer like use of social media
can help the company to communicate directly with the customer and also solve their query.
Description of potential forces:
Change is usually supported by the management of the organization because they are people who
had brought the change and those employees can be against then who are not comfortable with
change and want to work with traditional method only.
Role of leadership
Leaders are very promptly accept the change and make sure that all the team members has
adopted it and facing no issues while adopting. They also take feedbacks from the team members
so that those areas can be found out where improvement is needed.
Appropriate leadership style:
Democratic leadership style is most appropriate because it gives authority to the employees so
that they can take responsibility for the work done and in this leadership style leaders also

include their staff in the decision-making process as employees views and opinions are
considered.
Measures to manage the change:
Building understanding between employer and employee, proper communication can help the
organization to inform their employees that how much it is required to adopt the change and
encourage them so that the staff can support the change. Trust can help the organization in
getting positive attitudes form employees towards the change and transparent communication
can also help the employee to come out from stress which facilitate change.
Task C
risk analysis
issues preventing organization to meet objectives:
Retaining the staff is the major issue which is faced by the organization and also hindering the
performance of the organization.
Consequence on organization performance and business continuity
If the employee turnover is high they it will affect the continuity of the business and also affect
the growth of the company. If employees will not retain then company will loose their high
performer employees and will also affect the brand recognition of the company.
employee position Exposure
to
technology
for learning
Attitudes
towards
technology
risks Consequen
ces for
organizatio
n
Training
needs
Michael p Cookery
trainer
projector He believes
that when
learning is
done
through
technology
is not
effective.
Trainer will
not have
control on
students.
Organizatio
n will not
able to give
online
training to
the trainee
Attitudinal
change

Tiffany M Hair and
beauty
trainer
tablet Having fear
to operate
the
computer
She have
fear to loose
the job
because
have little
exposure to
computers.
Organizatio
n will not
get her
participation
in the
project.
Information/
communicat
ion
Myra m Cookery
trainer
laptop Willing to
use
technology
for teaching
young
generation.
Teaching
role can get
disturb from
project
N/A Skills
training
Oliver team Chef trainer Smart
phones
He is using
technology
for long
time but not
has used
technology
for training
but he is
interested to
learn.
N/A N/A Skills
training
Communication and learning solution can reduce problems:
If company communicate with the employees about the issues in the organization and try to
solve them then that can reduce employee turnover and employee will also feel that they are
valued by the organization, so they will not leave company frequently.
Process to develop communication and learning solution to eliminate problems:

Company can held weekly meeting with the employees in which they should allow to share their
opinions on various things and also to share issues if they are facing any. This will also help to
build strong relation between employee and manager and also build trust.
Formal and informal learning opportunity:
mentoring:
Mentoring is the informal learning opportunity, under this there is mentor who help his or
subordinate to solve particular issue or develop skills.
Professional forums:
It is the formal learning opportunity as when individual attend workshop then he or she will get
immense knowledge and the workshop will help in the development of skills.
Communication solutions for team members
Company can take the help of notice board and can put every update on them so that employee
does not miss any update and company can also use the email facility to give regular update
related to the change and if every change is informed to the employees before only then that will
help in the motivation which will help in increasing the productivity and facilitate company's
growth.

REFERENCES
Books and journals
Fiaz, M., Su, Q., & Saqib, A. (2017). Leadership styles and employees' motivation: Perspective
from an emerging economy. The Journal of Developing Areas.51(4). 143-156.
Martín-Gutiérrez, & et.al. (2017). Virtual technologies trends in education. EURASIA Journal of
Mathematics, Science and Technology Education.13(2). 469-486.
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