HRM Operations at Netflix: Learning, Training, Development, Rewards, and Performance Management

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Table of Contents
INTRODUCTION...........................................................................................................................3
1. Learning, Development and Training......................................................................................3
A. Differences Between Concept of Learning, Training and Development.............................3
B. Training Processes and Development Methods at Netflix...................................................4
C. Benefits of Training, Learning and Development to Netflix................................................5
2. Reward & Performance Management......................................................................................6
A. Concept of Rewards and Reward Management....................................................................6
B. Concept of Performance Management and Implementation at Netflix................................7
C. Significance of Reward and Performance Management to Netflix......................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Human Resource Management is a strategic business operation that is used by business
organisations with the intention to effectively manage all of its human resources present within
the organisation. Human Resource Management departments of a business organisation perform
various essential tasks for the business such as recruitment and selections of potential employees,
training and development of employees, appraisal, reward and incentives of employees, job
restructuring and designing in addition to workforce planning operations (Noe and Kodwani,
2018). This report evaluates the HRM operations of Netflix, a production company and digital
media service provider that operates from its headquarters in California, USA. Having been
founded in 1997, 22 years ago, Netflix has seen an immense rise in its global customer base in
the last decade, with the business currently servicing over 148 million paid subscribers around
the world, making it the market leader for digital streaming industries.
1. Learning, Development and Training
A. Differences Between Concept of Learning, Training and Development
Learning, training and development are all processes through which employees of any
business organisation can personally and professionally develop and grow in their chosen area of
expertise. Though similar, learning, training and development all have unique characteristics that
differentiate them from others and highlight their individual significance to an employee’s
growth.
Learning: Learning is the strategic Human Resource Management operation through which an
employee acquires knowledge or information that is relevant and essential to his professional
development with the intention to increasing his operational performance, productivity and
efficiency. Learning helps employees acquire and retain information which is essential to the
optimum performance of their current and future job demands.
Training: Training is also a function conducted by Human Resource Management and is
concerned with training the employees to develop specific skills that are relevant and useful to

increasing his operational performance, productivity and efficiency (Bell and et.al., 2017). It
involves more procedures and rules for the employee to adhere to and is focused on training
employees with the intention to developing particular skills which are essential to the optimum
performance of their job. It consists of various strategically developed programs, created and
supervised by the human resource management of a given organisation.
Development: Development differs from the other functions as it is a long term objective of a
business organisation’s Human Resource Management operations and focuses on the overall
personal and professional growth, development of the business organisation’s employee.
Development is a continuous systematic procedure through which chosen individuals are
provided theoretical, conceptual and practical knowledge so that they can further develop their
professional career and rise through the hierarchical structure of the business to top positions.
B. Training Processes and Development Methods at Netflix
There exist a plethora of training and development processes and methods used by
business organisations with the intention to develop particular skills in their employees so that
their operational performance, efficiency, and productivity can be further increased. These
processes are strategically designed by the business’s Human Resource Management department
based on the type of skills that employees need to be trained in within the economic and time
restrictions placed on the HRM’s operations. The most common training processes implemented
by business organisation are on job training or coaching or mentoring where job instructors
personally train new and low performing employees, supervising and showing them what their
job description entails and how to perform at the job with standard performance and efficiency.
Another popular training process used is lectures, tutorials and group discussions where
employees are lectured on how their performance and efficiency can be further improved
(Larsen, 2017). Management games and outdoor methods are also used for training purposes as
they break the boredom and monotony of traditional training processes and simulate real life
working scenarios to train employees away from the stressful workplace environment. Case
studies and films or videos of successful businesses are also used as tools to train employees as
these detail employees on proven methods that they can implement into their operations to
increase their performance, productivity and efficiency.