Leaders and Operations Management: A Case Study of Tesco

This paper examines the role of leaders and managers in operational management, using Tesco as a case study. It explores key operational approaches like Six Sigma, Lean Manufacturing, and Queuing Theory, and analyzes how these contribute to achieving organizational objectives. The paper also discusses the importance of effective leadership and management in improving operational efficiency and achieving organizational goals.

MANAGEMENT AND
OPERATIONS
Task 3: Leaders and Operations
Management

Table of Content
 Introduction
 Introduction to the operations of Tesco.
 Key operational approaches and the roles of leaders
and managers in Tesco .
 Operations that Contributes in achieving the
organisational objectives.
 Role of Manager and Leader in improving the
efficiencies of operational management.
 Conclusion
 Reference

Introduction
 Introduction of the operations and the functions of the
company.
 Certain approaches for the management and operation.
 The role played by the managers and the leaders.
 Contribution of the operational management in
accomplishing the organisational goals.
 Role of Leaders and managers in improving the efficiency
of the organisation.

Introduction to the operations of Tesco.
 Established in 1919.
 Operation in more than 11 countries
other than the U.K.
 It is an international organisation.
 Provides the services of groceries,
clothing, merchandise.
 In terms of profits, it is numbered as
number third retailer in the world.
 Have ninth position as a retailer in terms
of revenues.

Key operational approaches and the roles
of leaders and managers in Tesco
 Operational management: regulates the
process of production and operations of the
business.
Theories to be explained:
 Six Sigma.
 Lean Manufacturing.
 Queuing Theory.

Contd..
 Six Sigma: Aims at enhancement of the quality of
the output. Describe effectively the target related to
the finances.
 Lean Manufacturing: Reduce the waste under the
process of manufacturing. Regulate the expenses by
identifying the waste.
 Queuing Theory: Manages and controls the hustles
at the time of making purchases. Organised Billing
system.

Operations that Contributes in achieving
the organisational objectives.
Operations which are essential for
accomplishing the organisational goals:
 Control and Distribution System.
 Transformation of raw material into final
goods/ Services
 Designing of the process.

Contd..
 Capacity Management.
 Logistics Management.
 Scheduling.

Role of Manager and Leader in improving
the efficiencies of operational management.
 Work is assigned as per capacity and skills
of the workface.
 Assigned by the managers.
 The efforts of the workforce directed by
the Leader.
 Towards the accomplishment of
organisational goals.

Conclusion
 Tesco operates in various sector of
business.
 Has adopted top-down approach.
 Decisions are made by the top level
management.
 Leaders motivates the employees and
managers manages the employees.

Reference
 Ivanov, D., Tsipoulanidis, A. and Schönberger, J.,
2016. Global supply chain and operations management:
A decision-oriented introduction to the creation of
value. Springer.
 Harmon, P. and Trends, B.P., 2010. Business process
change: A guide for business managers and BPM and
Six Sigma professionals. Elsevier.
 Schaltegger, S., Burritt, R. and Petersen, H., 2017. An
introduction to corporate environmental management:
Striving for sustainability. Routledge.
 Fernie, J. and Sparks, L., 2014. Logistics and retail
management: emerging issues and new challenges in
the retail supply chain. Kogan page publishers.
 Certo, S.C., 2018. Supervision: Concepts and skill-
building. McGraw-Hill Education.