Leadership and Management: A Case Study of Australian Hardware

LEADERSHIP AND MANAGEMENT: A
CASE STUDY OF AUSTRALIAN
HARDWARE

INTRODUCTION
 Management is one of an important aspect, which systematizes the
operations according to the identified and the specified requirements.
Adopting the performance management systems like the balanced
scorecards enhances the corporate image of the managers in terms of
enhancing the productivity. All these aspects seem true for Australian
Hardware. This presentation aims to shed light on the feasibility of total
quality management in terms of achieving customer satisfaction through
sustainability development.

PART A:CASE SCENARIO
 Lean and six sigma methodology is assistance in terms of analysing the
business of Australian Hardware. This type of methodology is fruitful in
terms of facilitating continuous improvement in the parameters of
sustainable development and management, operational cost, customer
satisfaction, service and delivery lead times. Trials of the quality
systems acts as an agent in terms of efficient execution of the store
operations in Wollongong.
 Strategic plans relate to the development of priorities, with main focus
on the management of resources. Ensuring the efficiency of the
functions and processes is presented through the commitment of the
stakeholders towards the identified and specified goals.

Contd...
 Improvement of the operational plans is achieved through strategic
planning at national levels for meeting the local conditions in case of the
store operations. Within this, mention can be made of the key
performance indicators, which is effective in terms of mapping the
performance of the employees.
 Revision of the selection and recruitment policies have assisted the
personnel in revising the job role advertisements and training programs.
 Social media marketing enhanced the parameter of public relations.