Leadership and Management

Running head: LEADERSHIP AND MANAGEMENT
Leadership and management
Name of student
Name of University
Author note

1LEADERSHIP AND MANAGEMENT
Table of Contents
Assessment Task 1................................................................................................................................3
Part B report on contents...................................................................................................................3
Part C Portfolio of work....................................................................................................................6
References.............................................................................................................................................7

2LEADERSHIP AND MANAGEMENT
Assessment Task 1
Part B report on contents
Reviewing the scenario
As the continuous improvement consultant at Australian Hardware, I need to analyse the business
scenario and make sure to undertake approaches for enabling continuous process improvement with
the use of Lean or Six Sigma methodology. This kind of approach can facilitate continuous
improvement in various areas, especially for the management of sustainability, costs of operations,
satisfaction regarding customers’ services delivery and times associated with the delivery lead for the
customers (Australianhardware.simulations.australiantrainingproducts.com.au 2019). In order to do
so, the continuous improvement methodologies are applied for determining the best fit for Australian
Hardware and ensure that the trial of quality systems and processes at the store in Wollongong
becomes successful.
Australian Hardware documentation
Based on the Australian Hardware documentation, the strategic plans and operational plans
are associated with the development of priorities and focus on managing the resources effectively, to
ensure enhancing the efficiency of functions and processes along with allowing the employees and
other stakeholders to commit towards the accomplishment of common goals and objectives,
furthermore make the trail process involving quality systems and processes successful for the
Wollongong store (Fitzgerald and Savage 2013).
To improve the operational plans, Australian Hardware has made sure to set strategic
directions at the national levels for meeting the local conditions at the Wollongong store, furthermore,
aimed at managing key performance indicators and staffs effectively. This has been effective for
managing marketing mix strategy and at the same time, cater the local market conditions, manage
recruitment, selection and training of individuals to engage in the sponsorship and community events.

3LEADERSHIP AND MANAGEMENT
The company to manage its strategic and operational plans correctly, enabled proper
recruitment and selection options with the deployment of targeted advertising of the job role in online
platforms and even managed training programs (Kasemsap 2013). The company maintained good
relationships with the suppliers and the customers are communicated with via emails, social media
platforms, etc.to make them informed about the products and services delivered.
The goals and objectives of Australian Hardware are as follows:
 To enable continuous improvement across various areas in business with the use of Lean or
Six Sigma methodology
 To make the trial of quality systems and processes at the Wollongong store successful
 To become a leader in the hardware and home improvement market of Australia.
 To increase the sales revenue and gross profit, furthermore enhance the market share
From the above analysis, it is understood that the various stakeholders are the suppliers, employees of
the organisation, shareholders or investors and most importantly, the customers. The customers
belong from different target markets consisting of the home improvers, DYIs and even the
tradespeople (Rai 2015).
Continuous improvement methodologies
a. TQM
Considering the focus on continuous improvement at the organisation, the TQM or Total Quality
Management will be useful for committing to the consistent improvement of quality in terms of
products and services, business functions and operations, furthermore engage all the organisational
memebrs together to fulfil the long term commitment towards the customers and ensure meeting their
demands and expectations appropriately (Forman and Ross 2013). Not only maintenance of quality of
products and services is essential, but also it is important to enhance the quality of human resources
that can be possible with the help of training and development programs arranged for the employees
of Australian Hardware. This will improve their skills, knowledge and expertise, furthermore allow