Leadership and Management in the Service Industry: A Case Study of Hilton

Leadership and management are key terms that plays
important functions in service industry. The presentation is
about Hilton that is leading hospitality company which work
in service industry. The presentation includes assessment of
current soft and hard skills within management and
leadership. It further discusses about necessary future
management along with leadership traits and some of the
ways these can be attained. At last, comparison and
contract among different organisation in respect to change
management system and leadership addition to talent
management strategies.

Soft skills
Communication
Teamwork
Decision making
Problem solving
Empowerment