Leadership and Management for Service

Leadership and management
for service

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1.Different classical management theories and apply these in a service industry context.......3
P2. Roles and different leadership style......................................................................................5
P3. Review of management and leadership styles in WA-pile...................................................6
P4 Internal and external factors influencing the management styles.........................................6
TASK3.............................................................................................................................................8
P5. current management and leadership ''hard'' and ''soft'' providing.........................................8
P6 Future management and leadership skills ...........................................................................10
TASK4...........................................................................................................................................11
P7.Compare and contrast different service industry organisations change management systems
and leadership in implementing change ...................................................................................11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................12

INTRODUCTION
The service sectors are the sources to provide intangible products and services to the
customers. To operate the services technically and to satisfy the consumers, leadership and
managerial tasks are accomplished within an organization. The leaders lead and look after the
activities, how to execute them in effective way and a manager defines proper guidelines which
are to be followed by the employees to achieve targets of an organisation. Wa pilla hotel operates
in hospitality sector and provide services to the customers(Ashraf and et. al., 2014). This hotel
follows the leadership and management theories to succeed in the business. The various theories
are designed with unique purpose which enhances the working style of managers and leaders.
TASK 1
P1.Different classical management theories and apply these in a service industry context.
Classical management theory is defined as the theory which is based on belief that
employee only have their physical and economic needs. This theory has its clear organisational
hierarchy with three different management levels. In this theory each group has its different
goals and objectives. This classical theory is explained below:
Scientific Management theory:
Scientific management theory is defined as the theory to analyse work flows and
improving efficiency of economy. This management theory is developed by Frederick Winslow
Taylor in 1880s and 1890 in US. In organisation there are many different ways to do the tasks
this theory consider all those task and choose the best one for performing the task is the main
purpose of Scientific Management. In Wa-Pila hotels manager should use the best to performing
task which is effective in increasing productivity. The main aim of this theory is to improve the
efficiency of each employee working in the organisation by providing them training. More
Emphasis of this theory is on mechanization and automation rather than human behaviour in
organisation. This theory of Taylor called as the scientific theory because all work are done
scientifically. When Wa-Pila hotels apply this theory than its is effective in focusing on train the
worker and set Standard for providing better services to its client (Baranova, A., 2013). In Wa-

Pila hotels manager should assign the job to its worker according to its skills and train them to
work at maximum efficiency.
Bureaucratic theory:
Max weber was born in 1864 and he grew up at the time transforming of industrialisation
into government, business and society. This Bureaucratic theory defines as structure and
administrative process of the organisation. The term of Bureaucratic defined as rules,
regulations, procedures, pattern etc. this term help in reducing the complexity which is going on
in organisation functions, manager of Wa-Pila should make effective rule regulation and pattern
of doing the task which is effective in reducing the complexity in organisation. In this theory
performance of employee is judged by rules based activity and promotions are decided on the
effective performance of individual in organisation.
Different type of organisational culture:
Every organisation has its different culture and unique culture to organize group of
people. Handy's model has its four classes of culture which is explained below:
power culture : In an organisation with the power culture there are few rules and
regulation of power which is held by the few individual which influence all the performance of
organisation. When Wa-Pila apply this culture than it is effective in respond quickly to
particular events. In this type of culture performance of individual is judged by the basis of result
not on the basis the way an employee work in organisation (Fard., 2012).
Role culture: in this culture roles and responsibilities are assigned to the employee on
the basis their specialization , education and interest to get best out of them. In this role culture
power comes with responsibility. In Wa-Pila hotels manager should assign roles and
responsibilities to its worker according the their interest, skills and interest with employee work
effectively and willingly accept the challenge.
Task culture : this task culture teams are made to address specific problem which is
occurred in organisation. In this context, teams are formed with same common interest and
specialization. At the time of addressing problem manager of Wa-Pila made an effective teams
of 4 to 5 people which is effective in solve the problem of organisation.
Person culture: in organisation some employee feel that they are more important than
the organisation this is known as person culture. Employee come to office just for earn money