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Leadership and Management for Services Industry | Assignment

   

Added on  2021-02-19

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Management and leadershipfor service

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................1P1- Assess different classical management theories and apply these in a service industrycontext.........................................................................................................................................1P2 Role of leader and leadership style in service industry..........................................................2P3 Review of Leadership and management style for specific service sector..............................3TASK 2............................................................................................................................................4P4 Internal and external factors that influence management style and structure........................4TASK 3............................................................................................................................................6P5 Management and leadership ‘hard’ and ‘soft’ skills in service sector..................................6P6 Management and leadership skill for future..........................................................................7TASK 4............................................................................................................................................8P7 Comparison between two different organisation...................................................................8CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONManagement can be introduced as group of individuals who agree to accept the challengeto run an organisation. For this they plan, organise, direct and control all activities that areperformed by the organisation. The major task that is performed by management is to motivateothers employees of organisation to achieve organisational goal. Leadership is the processthrough which an executive who has dominant in nature influence others people or stakeholdersin order to accomplish the goal of organisation. This present assignment is written in context ofWa-pila hotel which are operating their business in hospitality industry. In this assignmentmanagement approaches and theories are covered in context of service sector. Moreover the roleof leader along with different leadership style will be discussed in the report. TASK 1 P1- Assess different classical management theories and apply these in a service industry context. Classical management theory is originated in 1900 and comes it compliance from 1920sand focus of the theory is on efficiency of the work process. It tried to resolve issues related toindustrial management,efficiency, higher quality, management worker relationship. Wa-pilaHotel uses this theory to control and predict behaviours in the organisation. The classicalmanagement theory is combined of three theories which are-Scientific management theory- This theory is developed by Frederick Winslow Taylorwho is known as the father of scientific management. This theory emphasis on verifiableresearch to increase the efficiency of production process result in organisationproductivity. The theory relies on a belief that managers need to supervise and guidetheir employee which results in effective operations whereas it also results inexploitation of workers and limits the task of management in this theory. . It was onlyapplied to low-level routine and repetitive work which can be managed at supervisorylevel. Wa-pila hotel uses principle of scientific management which is selecting the bestperson to perform the task and provide best training to the person to increase theirefficiency of work performance which will derive hotel to achieve their goal. Bureaucratic Management- This was by developed by Max Weber. This theory isfocused on forming an ideal organisation to be a bureaucracy whose division of labourwere expressly framed. He stated that technical skills should be analysed and

performance evaluation should be conducted whereas this theory discourages innovationand creativity which leads to dissatisfaction among workforce. Wa-pila uses this theoryand formed a hierarchy with clear chain of command where higher authority control thelower authority positions which ensure that organisation is operated and managed byqualified personnel and allow to perform routine job by using job specialisation.Administrative Management- This theory was developed by Henri Fayol and hefocused on the management aspect which found to be neglected in above theories. Basedon the experience he developed 14 principles of management. This theory works on theprinciple that is “Managers are born and not made” but this theory lacks analysis oforganisational environment, technology and personal factor because of the application ofFayol's principle. Wa-pila uses the principles which are discipline to maintain harmony inthe hotel, unity of command as one person only receive order from one superior whichreduce confusion at work and division of labour which result in more efficiency at work.P2 Role of leader and leadership style in service industryLeaders play an integral role in the hospitality or service like they help an organisation togain competitive edge by increasing efficiency and excellence in their operations. In presentscenario all organisation are working in a cut-throat competitive market. Within such a toughcompetition leaders execute different mindset which determines that they bring continueinnovation in their services. These update and innovation of services helps them to satisfy theexpectation of customers in effective way.Types of leadership styleDemocratic leadership- In the democratic type of leadership style leaders make thedecision with implementing the suggestion and review of all employees of an organisation. Incontext of service industry these leadership helps an organisation to take regular feedback oftheir services which determines that this helps management of Wa-pila to improve their futureposition in the industry.Autocratic leadership- Autocratic leadership style is just the inverse of democraticleadership. This types of leader make the decision without considering the employees whichsignify that their decision is the final call which is follow by each and every individual of theorganisation. It is very effective in those service sector where there are large number ofemployees work together for accomplishing organisational goal.

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