Leadership and Management for Service Industries

Leadership and
management for service
industries

Table of Content
• Introduction
• Different classical management theories in service industry
• Roles of leader and different leadership styles
• Review of management and leadership styles in Wa-Pila
• Conclusion
• References

Introduction
Management defines as the art of managing and controlling of things in the service industry.
It act as a backbone and helps in attainment of goals and objective of an organization.

Different classical management theories in service
industry
The classical management theory is based on the belief that employees only have physical
and economic need and the social needs and job satisfaction need does not exist and are
unimportant for them. Below are the classical management theories:
• Scientific management theory: This theory was developed by Taylor which encourages
the use of scientific method in order to perform the activities more efficiently and
effectively.